HT1689 I downloaded an ap upgrade that I thought was free. How do I get a credit?

I downloaded an app upgrade that I thought was free. How do I get a credit?

go to expresslane.apple.com, select itunes, then itunes store and follow the prompts to contact iTunes support.

Similar Messages

  • How do I get a credit back for downloading an app that I thought was free and wasn't?

    How do I get my account credited for an app download that I thought was free for my 5 year old and ended up costing $10?

    No guarantees since the terms of sale for the iTunes Store say that all sales are final, but you can contact the iTunes Store, explain the issue, and ask:
    http://www.apple.com/support/itunes/contact/
    For the future, note that in many cases a developer makes the basic app available for free as a "trial version" but then charges as an in-app purchase for various features and upgrades. You may wish to disable in-app purchases in the Restrictions in the General settings so that such add-ons can't be inadvertently purchased.
    Regards.

  • HT203433 I clicked on an app that I thought was free and it isn't. How do I stop it so that I don't get charged?

    I clicked on an app that I thought was free and it isn't (I thought I was downloading Hello Hello Spanish and instead it was Hello Hello World). How do I stop if from downloading so that I don't get charged? I've highlighted it and clicked "remove" but it keeps downloading. I do not want my school charged for this app which I didn't want! Help!

    I talked to an actual person at the Apple store and he said I could get credited for the price of the unwanted App. How do I do that?

  • My movie didn't download but I was billed - how do I get a credit?

    My movie didn't download but I was billed. How do I get a credit?

    Was it a rental

  • HT1657 I tried to rent a movie but it didn't download successfully.  However I got charged.  How do I get a credit for this rental?

    I tried to rent a movie through iTunes for my iPad, but it didn't download successfully.  However I still got charged.  How do I get a credit for this rental?

    Morning mjvzang,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    Hope this helps,
    Mario

  • Can someone please assist me. I was given an iPod 3G as a gift and I tried to download various apps and it told me that my iPod needs to be iOS 7 or more but I checked and my iPod is at its latest upgrade which is 6.1.6, how can I get those app?

    Can someone please assist me. I was given an iPod 3G as a gift and I tried to download various apps and it told me that my iPod needs to be iOS 7 or more but I checked and my iPod is at its latest upgrade which is 6.1.6, how can I get those app?

    See a a version compable with your iPod is available:
    Starting when iOS 7 was released, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)
    App Store: Downloading Older Versions of Apps on iOS - Apple Club
    App Store: Install the latest compatible version of an app
    You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.
    Also, if you have iOS 6.1.6 yo have a 4G (has cameras). A 3G does not have cameras and can only go to 5.1.1

  • Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?

    Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?

    Try the troubleshooting for that error code on this page : iTunes: Advanced iTunes Store troubleshooting - Apple Support (search for '8003' on the page, it's just below half-way down)

  • I was downloading an app and it wasnt downloadnig so i turned my ipod off and now its a just a black screen with the the loading circle. Its been like that for 10 hours. How do i get back to my home screen?

    I was downloading an app and it wasnt downloadnig so i turned my ipod off and now its a just a black screen with the the loading circle. Its been like that for 10 hours. How do i get back to my home screen? or how do i get the litle loading circle to go away.. it wont even load into itunes

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • I bought and downloaded some music off of the internet on my laptop that uses Windows 8. How can I get my music to open automatically in my itunes instead of opening in the music app?

    I bought and downloaded some music off of the internet on my laptop that uses Windows 8. How can I get my music to open automatically in my itunes instead of opening in the music app (the orange sqaure with headphones)? Currently I have had to often downloads and sift through all my files to find the ones I want to open into itunes, and it's irritating.

    Media is only where the user puts it.
    Installing iTunes does not and has never caused media to magically appear on the computer.
    Copy the ENTIRE iTunes folder from the old computer (or backup of the old computer) to the new computer.

  • Previously Firefox would show a number at the end of the file name (renaming the file by adding a number) showing that I had already downloaded a file at least once before. Recently that isn't happening. How do I get that feature back?

    When downloading, previously Firefox would show a number at the end of the file name (renaming the file by adding a number) showing that I had already downloaded a file at least once. Now that isn't happening. How do I get that feature back?

    When downloading, previously Firefox would show a number at the end of the file name (renaming the file by adding a number) showing that I had already downloaded a file at least once. Now that isn't happening. How do I get that feature back?

  • I just upgraded to the iPhone 5.. how do I get all thats on my iCloud onto my new phone ?

    I just upgraded to the iPhone 5.. how do I get all thats on my iCloud onto my new phone ?

    http://support.apple.com/kb/HT2109

  • I lost itunes on my computer and lost downloaded content that I payed for. How do I get it back?

    I lost itunes on my computer and lost downloaded content that I payed for. How do I get it back?

    When you say that you lost iTunes do you just mean the program or your content ? Have you checked to see if the content is still on your computer but not in iTunes ?
    If not then do you not have a backup of your purchases on, for example, external drives or CDs or DVDs ? If you have then you can copy that onto your computer and add it back into iTunes. If you havn't then if they are still available in the iTunes store (and content is occasionally removed so you should make/maintain your own backups and not rely on re-downloading) and if you use the same iTunes account as you originally used to purchase them, then you should be able to re-download apps and ibooks, and if you are in the US music and TV shows, for free : http://support.apple.com/kb/HT2519 . If you are not in the US and you want to re-download music or tv shows then you can try contacting Apple and asking for a re-download, but they are under no obligation to let you : http://www.apple.com/uk/support/itunes/contact/

  • I currently have a flash builder4.6 premium of the product license. and I want to upgrade 4.7 premium for free. how can I download this product?

    I currently have a flash builder4.6 premium of the product license. and I want to upgrade 4.7 premium for free. how can I download this product?

    Hi jeonghs
    Customers who have a valid Upgrade Plan or who own Platinum Maintenance will receive an FOC product.
    Refer :http://www.adobe.com/products/flash-builder/faq.html
    For complimentary Upgrade, Please refer : Adobe® Flash® Builder® 4.7 Complimentary Upgrade

  • I ordered Quicktime Pro. I have a serial number and and my ordered status shows that it was electronically sent. It is not in my download folder or in my list of applications. How do I get the download, if I have a serial number?

    I ordered Quicktime Pro. I have a serial number and and my ordered status shows that it was electronically sent. It is not in my download folder or in my list of applications. How do I get the download, if I have a serial number?

    I ordered Quicktime Pro. I have a serial number and and my ordered status shows that it was electronically sent. It is not in my download folder or in my list of applications. How do I get the download, if I have a serial number?
    There is no download as such. When you purchase QT 7 Pro, you are just purchasing a registration key that "unlocks" the QT 7 "Pro" editing features already built into the QT 7 Player but not activated without the key. Since you are listed as using the Lion OS, you need to check your "Applications > Utilities" folder to see if QT 7 is already installed there.
    If it is, then you will need to open the app, open the "Registration..." window under the "QuickTime Player 7" Menu and enter the "Registered To:" and "Registration code:" entries to activate the "Pro" features. Be sure to follow the instructions found on the web page I will post below.
    If it is not already installed in the "Applications > Utilities" folder, then you will have to first download and install the special QT 7 Player v7.6.6 software found on the download page which is linked to the web page containing both installation and registration instructions which is included below.
    http://support.apple.com/kb/HT3678?viewlocale=en_US&locale=en_US

  • I purchased adobe acrobat 10 today that i thought was for the mac but cannot download the dmg. file

    i purchased adobe acrobat 10 today that i thought was for the mac but cannot download the dmg. file

    Cynthia Bauer wrote:
    i purchased adobe acrobat 10 today that i thought was for the mac but cannot download the dmg. file
    You can download and install on your system from Adobe's website.  Have you already opened the box you have received?  If not, you can return it for an exchange.  In the meantime you can download the trial version from this link:
    <http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en_gb>
    I am not sure if the Windows Serial number will work on your Mac system.
    Good luck.

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