HT1689 i have forgotten the answer o the security question to purchase items from my itunes giftcard
i want to download music to my ipod 2g i have entered the redeem code and but as its the first time i have purchased on this ipod apple want the answeres to security questions to which i cannot remember the answers or even remember putting in the answers to the questions, please help, i have £15 i want to spend and cant!
1. See my User Tip for some help: Some Solutions for Resetting
Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for
support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane
Similar Messages
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Hi im having trouble with downloading an album off my computer. i have forgotten the security questions, but have already sent them to my email. could someone help me in how to get the answers?
Hello Carpets,
Thanks for the question. You can reset your security questions with your rescue email address, as outlined with this article:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M. -
I have forgotten the security questions answers, so what to do in same case
i have forgotten the security questions answers, so what to do in same case.
regardsYou need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107043) -
I have forgotten the security questions for my ipad. recently i purchased the iphone 4s and to use itunes i need to verify that it is me . the answers that i thought were right , it is refusing me. what steps should i take?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103833) -
I have forgotten my answers to my security questions
I have forgotten my answers to my security questions and have tried the iforgot link etc and that link still requires the answers that I have forgotten.. What do I do now
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95781) -
I'm trying to purchase some apps and things on iTunes but seem to have forgotten my answers to my security questions. I have my apple I'd & password but how can I go in to overwrite or change security questions?
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions -
I have forgotten my answers to my security question
I have forgotten my answers to my security questions and have tried the iforgot link etc and that link still requires the answers that I have forgotten.. What do I do now
http://support.apple.com/kb/HT5312
-
I forgot the answers to my security questions and now i cant download aything help!!!!
Welcome to the Apple Community.
contacting Apple through iTunes Store Support -
I have forgotten my answers for my security questions. What can i do?
I have forgotten my answers for the security questions. What can I do? Help, please!
If you can, get a rescue email according to http://support.apple.com/kb/HT5312. If that doesn't work try https://Expresslane.apple.com then iTunes and iTunes Store
-
HT1541 What do you do if you have forgotten your answers to your security questions?
Been having trouble trying to remember my answers to my security questions. I have tried reseting my phone doesn't work. I cant buy apps and music that cost money but luckly i can buy free apps.
Fastest way is to conatct itunes store support:
https://expresslane.apple.com/
They will direct you to a phone number where you can ask help on how to reset the questions. -
I can no longer access the email account because the server it was with shut down their email service
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
Can someone please help me I would like to buy music and have clicked the button to reset it more than once and I still have nothing.
Going through this website may give you the ability to contact Apple about resetting your security questions if you're unable to recall the answers.
http://www.apple.com/support/itunes/contact/ -
I have forgotten the security question when you try to unlock it how can it be solved
forgot security question when unlocking ipod touch how can it be solved
Post the first 50 lines only of the crash report
Regards
TD -
I have forgotten my answers to my security question how do I find them
How do I find the answers of my security questions
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I have forgotten my answers to my security question, what do i do?
hello
this my first time using itunes on my new laptop and when i tried to purchase a song, they asked to answer these security question that i chose to answer but its been so long ive forgotten the answers and i didnt write it down, i know not very smart, so anyone please help. What do i do to fix this?HI,
Start with this thread
https://discussions.apple.com/thread/3930195
Also check the panel on the right about "More like This"
10:09 PM Sunday; July 22, 2012
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