HT1689 I have money in my iTunes account and it will not let me purchase what I want.

I have money in my iTunes account and it will not me make a purchase. It says I have to contact iTunes support.

Did you contact iTunes support then?
https://expresslane.apple.com/Issues.action

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HT1904 I have money on my itune acct. but it will not let me make a purchase. Can anyone help me with this problem?

I have money on my itunes account but it will not let me make a purchase.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Edit > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Edit > Preferences > Privacy > Cookies: "Show Cookies"

I have money on my account but it will not let me purchase music can someone help? pls

I have loaded an itunes gift card to my itunes account and it will not let me purchase any music can anyone help with this

What exactly happens when you try to buy something ? If you've already removed the card from your account then iTunes shouldn't be asking for any details about it.
If you log into into your account is the card still shown . On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your phone then tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account - that should also give you a payments link on your account's page.
Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

HT5622 I have just received a new iphone 5s and need to set the Apple ID with my work email. I used my work email on my personal iphone 4s to set up an icloud account and it will not let me use my work email as the Apple ID on my new iphone. What do I do

I have just received a new iphone 5s and need to set the Apple ID with my work email. I used my work email on my personal iphone 4s to set up an icloud account and it will not let me use this email as the Apple ID on my new iphone. As it is a work phone I need to use this email address as my Apple ID. How do I do this?

when you open the app store scroll down to the bottom it will display the apple id currently in use, change it to your normal apple id email

HT201659 I cannot make a purchase an app even know I have credit on account and it will not let me remove old debit card information

I cannot make a purchase an app even know I have credit on account and it will not let me remove old debit card information

Hi Lukeclear17,
The article linked below details both why you may be unable to make a purchase using the credit on your account and why you may be unable to choose "None" when editing your billing information.
Why can’t I select None when I edit my Apple ID payment information?
https://support.apple.com/en-us/HT203905
Cheers,
Allen

HT1918 I am changing my address of my billing for my iTunes account and it will not take my new credit card ? Why? And why is it so hard to find someone from apple to help?! Very frustrated!!

I am changing my address of my billing for my iTunes account and it will not take my new credit card ? Why? And why is it so hard to find someone from apple to help?! Very frustrated!!

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I downloaded a itunes card and it will not let me download songs or apps it says billing in formation what do i do

i downloaded a itunes card and it will not let me download songs or apps it just says billing information what do i do?

You need to make sure your billing address is correct whether or not you use an iTunes gift card or not.
http://support.apple.com/kb/HT1918
"Note: The payment methods that the iTunes Store accepts can be found in the payment type section. If you do not want a payment method on your account, select None in the payment type section."

HT1937 Have a AT&T iphone 4 and it will not let me login to the iPhone without a sims card and if you use a AT&T sims card it won't work

Have a AT&T iphone 4 and it will not let me login to the iPhone without a sims card and if you use a AT&T sims card it won't work

Define "won't work"...
You can not activate an iPhone without a SIM. If the phone is carrier locked, you must have a valid Sim from the correct carrier.
What EXACTLY is the message you're getting?

I have Apple TV. Today I rented a movie to watch on it. It took the money from my itunes account but it will not play. Every time I try to play it flashes error occurred while downloading and to try again later. I have unplugged everything and no luck

I have Apple TV. Today I rented a movie to watch on it. It took my money from my itunes account. It keeps saying that a problem occurred while downloading. It also says to try again later. I have turned off and I have unplugged but nothing works. What do I need to do?

Something like this happened to me, where something went wrong on Apple's end and a movie I rented wouldn't play. I contacted Apple over the phone and they gave me back my money and fixed the problem for future use.

I cannot access the music via my iTunes account and it will not download all of them. If it matters, I have not gotten the new update yet.

I go to school and I would like to be able to listen to my music on my laptop versus using my iPhone or iPad. Only some of my music had been downloaded and I cannot download the rest. I have authorized my computer through my account several times but I still cannot get all of my music on it. I have the 128GB but storage is not an issue as I use a flash drive (16GB) and I have access to external hard drive (1.5TB). How can I get all of my music to actually download to my MacBook?

Hello JeremyPoolaw84,
Thanks for using Apple Support Communities.
In order to list to your music purchased on iTunes on your computer, you will need to first download those songs. To download your previous purchases from the iTunes Store, please follow the directions in the link below.
Download previous purchases on Mac or PC
Make sure your Mac or PC meets these system requirements:
iTunes 10.3 or later
You need iTunes 10.6 or later to download previously purchased movies and TV shows.
iTunes account in a country where iTunes in the Cloud is available
iTunes Store
Open iTunes and go to the iTunes Store.
Click Purchased in the Quick Links section.
Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
Select Not in My Library to view purchased content that isn't on your computer.
Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
Click the Download icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.
Download past purchases
Cheers,
Alex H.

I have a previous mobile me account but icloud will not let me use it

my account User name is an email address that i used before I got Mobile me.

Please verify the model number on the back, A1288 is actually a 2nd generation. A1318 is a 3rd gen.
Stedman

Iphone 4 won't accept my password, which is correct because it works on my mac, for iTunes account and now its not letting me use iMessage. need help please!!

i just want to say that this phone has been through alot it has even fallen in the toilet but it still works. Also it has been dropped 25ft to the ground and still alive. Just to let everyone know

Welcome to Apple Support Communities
Snow Leopard is a paid upgrade. http://support.apple.com/kb/sp575 Call Apple to buy Snow Leopard. Then, make a backup, insert the DVD and upgrade. When it finishes, open  > Software Update

I have an apple ipod 3rd generation and it will not let me download the IOS 4.3 even though it is on the computer. Right now i have the IOS 4.2.1 and i need it upgraded. Please help.!

I just got this new ipod 3. I plugged it into the computer and i have itunes and it updated to the IOS 4.2.1 and now i have downloaded the IOS 4.3 to my computer but now how do i down load it to my ipod. ? when i open up itunes with my ipod and click summary below the picture is said backups and options. But nothing about updates. Please help ASAP!

If you can't download using your phone, then just download it from Itunes and then sync your phone.

I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!

I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!

You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111899)

I have money on my iTunes account from gift cards, but can I use this balance to send gifts like songs or albums?

I have money on my iTunes account from gift cards, but can I use this balance to send gifts like songs or albums? It tells me that I need to select a method of payment like a credit card or debit card/paypal but can't I use the balance on my account?

No, you can't. Apple doesn't allow it.
(124599)

HT1689 I have money in my iTunes account and it will not let me purchase what I want.

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