HT1689 i purchased the remaining album of Luke Bryan and the funds were taken from my itunes card, but I didn't receive the music

I purchased the remaining album to Luke Bryan and the funds were taken from my itunes card, but I did not receive the music?

The songs are not still downloading in the Downloads tab in the iTunes store app, or do they show in the Purchased tab in the app for downloading ? Or does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?

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HT5035 I have a balance on my account from an ITunes card, but i cannot redeem it when I try to purchase music. Please help!

I have a balance on my account from an ITunes card, but i cannot redeem it when I try to purchase music. Please help!

Welcome to the Apple Community.
The total value of your purchase including any taxes needs to be less than the credit available or your credit card will be charged.

I purchased something on an App, the money was taken from my credit card, but the purchase from the app became an error and told me to contact iTunes support.

After downloading the Sims app, i purchased items from it. I checked my credit card account and the purchase was made, but after checking the app, the items i payed for weren't there. A message saying "Error: contact iTunes support" popped up. I just want to know why my purchase wasn't returned with the items i payed for. And if im not going to get them, how can i get my money back.

Contact iTunes support:
Contact iTunes

HT1491 I purchased a music album on itunes and it's not listed in my purchased music category. How can I get the music on my iphone? I purchased the music through itunes app on my iphone 5.

I purchased a music album on itunes and it's not listed in my purchased music category. How can I get the music on my iphone? I purchased the music through itunes app on my iphone 5.

Hi Vgreen08,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy

I just bought this iPad today any I set up my iTunes account and I purchased a app store card and a iTunes card but when I try to dowload stuff it won't let me what's the problem

Need help please I just bought this iPad today and I factory reset it and then I plugged into my laptop and downloaded the latest software I went and purchased a app store card and a iTunes card but when I try to download apps it won't let me if anyone can help with this problem it would be greatly appreciated. Thanks in advance. Antawn

Hello Tntingey,
The gift card you've given your father must be redeemed via the steps below.
Redeeming iTunes Gift Cards and content codes
http://support.apple.com/en-us/HT201209
Cheers,
Allen

I have an iphone 4. I disconnected it from my iTunes account but I am still using the iphone and the Apple ID. If I make a purchase will it work? Also, how can I reconnect my iphone to my Apple ID?

I have an iphone 4.
I disconnected it from my iTunes account but I am still using the iphone and the Apple ID.
If I make a purchase will it work?
Also, how can I reconnect my iphone to my Apple ID?

Do you mean that you removed the phone from the 'manage devices' section of your iTunes account ? If you do then that won't stop you being able to purchase items on your phone - you only need to be logged into an account to be able to purchase with it.
If you do mean the 'manage devices' section then you can associate, or re-associate, a device (or computer) by using iTunes Match, or automatic downloads, or redownloading past purchases on it : http://support.apple.com/kb/HT4627

I have subscribed to itunes match. How do I get the songs from my iphone into my itunes library which only shows the songs I have purchased? Lots of the songs on my iphone were taken from CD's years ago which is why I thought itunes match would help.

I have subscribed to itunes match. How do I get the songs from my iphone 5 into my itunes library which currrently only shows the songs I have purchased? I can see the songs on my iphone when I plug it into itunes on my computer, but don' know how to get them into the library.Lots of the songs on my iphone were taken from CD's years ago which is why I thought itunes match would help.I want to make the songs on my phone's itunes available to my husbands iphone and to my ipad as well. All devices share the same itunes account.

Hi,
Read this user tip Recover your iTunes library from your iPod or iOS device
Does it help?
Jim

Ive already purchased the music, but then halfway through the download it comes up with error 50, what do i do?

ive already purchased the music, but then halfway through the download it comes up with error 50, what do i do?

I'm guessing this is a problem unique to me as there have been no replies at all... Thanks a bunch folks

I tried buying an album off the iTunes Store but I didn't know the security question answers. It disabled my account from buying for 8 hours but I want the album by tonight! Help please?!?!

I tried buying an album off of the iTunes Store but I didn't know the security question answers. I reached the limit for the amount of answers and now it disabled my account from buying for 8 hours but I want the album by tonight! Can anyone help?!

If you've disabled your account for 8 hours then you will need to wait until the 8 hours have completed.
When the 8 hours are up, then if you have a rescue email address (which is not the same thing as an alternate email address) on your account then you should get a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

I am trying to buy an app but it is saying "Insufficient remaining store credit". I still have $1.03 credit from mt gift card and the app is only .99 cents.

I am trying to buy an app but it is saying "Insufficient remaining store credit". I still have $1.03 credit from mt gift card and the app is only .99 cents.

You will also need to pay sales taxes for your area.
Stedman

HT1349 I can not see my puchases on my ITune account. I am on a differnt computor form the one used to purchase the music.

I can not see my puchases on my ITune account. I am on a differnt computor form the one used to purchase the music.

If you are changing from one computer to another: http://support.apple.com/kb/HT4527
If you want to be able to use both computers: http://support.apple.com/kb/PH1643
If you need more iTunes help than you can find via your computer's iTunes > Help menu command, try http://www.apple.com/support/itunes/
Message was edited by: EZ Jim

Well, I bought some gems in Clash of Clans in app purchase function. The money has been deducted from my credit card but the gems didn't come through. What's the problem?

Well, I bought some gems in Clash of Clans in app purchase function. The money has been deducted from my credit card but the gems didn't come through. What's the problem? Please help

If the purchase went through successfully and it's not just a temporary store holding charge on your card, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hi, I purchased Acrobat Standard XI and received a mail thatthe order has been processed. Installation was fine, but I didn't receive the serial number.

Hi, I purchased Acrobat Standard XI and received a mail thatthe order has been processed. Installation was fine, but I didn't receive the serial number.

If you purchased a subscription, there is no serial number. Sign in with your Adobe ID to license the software.

TS1424 i have a wish list that i would like to purchase i have also download itunes gift card i can see the 25 dollars but i cannot purchase the music from my wishlist

I have made a wish list and I am unable to complete the purchase, I have a $25 gift card from itunes that was downloaded when I open the account it shows the 25 but I cannot purchase the music from my wishlist can someone help me with this issue.
Thank You Cynthia62

Just locate the itunes folder on your laptop, then locate media files then music and just click and drag to move the music from the laptop to the S5. Just be sure to move the music to the music folder on your phone and you're good to go. You don't even have to change the file format when you're moving the music over because Galaxy supports the iTunes media files.

HT4009 how if i purchased the game money in the app and they already charged me but i didn't receive those thing that i purchased?

how if i purchased the game money in the app and they already charged me but i didn't receive those thing that i purchased?

Hi YU TIANCI,
Welcome to the Apple Support Communities! I understand you have purchased content from inside an application on your iPad, but when you try to access that content you get an alert that it has been purchased but not downloaded. We know your credit card has been charged because you contacted the bank. At this point I would suggest reporting the issue to the iTunes Store. The following article will explain how to report this issue.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
I hope this helps,
-Joe

HT1689 i purchased the remaining album of Luke Bryan and the funds were taken from my itunes card, but I didn't receive the music

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