HT1689 I purchased TV shows, I was billed for them, but they won't play on my Macbook because it says they are a certain HD that doesn't work - I am trying to find a way to return the shows or buy them in the right format

I purchased TV shows, I was billed for them, but they won't play on my Macbook because it says they are a certain HD that doesn't work - I am trying to find a way to return the shows or buy them in the right format

I am using MAC OSx 10.5.8 (9L31a) as my operation system. The TV says "No signal. Check connected device's power, cable connection and source selection." Seems to me that that goes in hand with what the Samsung tech said about the Mac needing to be forces to use the external display. But how do I do that?

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I just purchased a MacBook Pro Retina. Checked my OSX and it is version 10.8.1... trying to find a way to upgrade to a higher version. In the app store it doesnt show the update nor downloading the new Mountain Lion OXS doesnt work. Please help

I just purchased a MacBook Pro Retina. Checked my OSX and it is version 10.8.1... trying to find a way to upgrade to a higher version. In the app store it doesnt show the update nor downloading the new Mountain Lion OXS doesnt work. Please help

hienn,
Not yet. There was an upgrade page to 10.8.2 for the late 2012 models but it's down now. I have to assume that Apple pulled it because of some bugs. I would look for something next week, more likely than not. In the meantime, the OP should be good with 10.8.1 until the update shows up again.
Clinton

HT4009 My daughter downloaded zombie farm and purchased 100 brains - I was billed for the purchase but she never recieved the brains. Three days later I was billed for another purchase of brains that she did not order or recieve - how do I get my account

My daughter downloaded zombie farm and tried to purchase 100 brains - I was billed for the purchase but she never recieved the brains - three days later I was billed for a purchase of 100 brains again even thought no one made the purchase - how do I get a refund?

If you did not receive the "merchandise" then a refund is due. Just click through the support link provided above, fill out the form at the end, clearly state the facts and state them again via reply email.
Also prepare to send copies of the billings and provide the user name associated with Zombie Farm and Game Center (if applicable).
All should work out, but if satisfaction is not received, file a claim with your credit card issuer.

I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account. how do I fix this?

I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account. It says that i have to authorize my macbook and sign into iTunes, but then says its already authorized. How do I fix this?

Hi stuartbonk,
Welcome to the Support Communities! Here are some steps you can try if you keep getting asked to authorize your MacBook for iTunes:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support
http://support.apple.com/en-us/HT203160
If you authorize your computer to play your iTunes Store purchases, but you can't play them and iTunes keeps prompting you to authorize, try these suggestions.
Authorize your purchases from an administrator account
To authorize your purchases from an administrator account, follow these steps:
Log in to the administrator account.
Note: If you don't have access to an administrator password, you'll need to contact the administrator of this computer. If this is a work computer, this may be your IT department.
Make sure you have the latest version of iTunes installed. You can download the latest version free.
Choose Store > Authorize Computer.
Enter your iTunes account name and password.
Note: If you have multiple accounts, you'll need to log in to the iTunes Store and authorize each account separately.
Quit iTunes.
After you've authorized your computer on your administrator account, you'll need to log out and log back in to the user account you'd like to play your purchases from. Once you're logged back in, simply open iTunes, select an iTunes Store purchase in your library, and click Play. The item should begin to play.Authorize using the correct account name
The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
Select a purchased song in your library and choose File > Get Info.
Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.
Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.
If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.Remove the SC Info folderIf you're still unable to authorize your computer to play your purchases, you may be able to resolve your issue by removing the "SC Info" folder. To do so, follow these steps:
OS X
Quit iTunes and any other open applications until only Finder is open.
Choose Go > Go to Folder.
Type /Users/Shared/SC Info and click Go.
If Finder is not already set to column view, set it by choosing View > as Columns.
Select the SC Info folder and move it to the Trash by choosing File > Move to Trash.
Restart the computer and open iTunes.
Authorize your computer to play your purchases. Note: If you have multiple accounts you'll need to authorize your computer for each account. For more information on how to authorize your computer, see this article.
Last Modified: Dec 16, 2014
I hope this information helps ....
- Judy

Trying to make a Xmas Card in iPhoto. When card is made I hit "Buy Card", but I get "card incomplete" because it says there are empty photo templates that haven't been filled. Only they have all been filled. There are no empty ones left to fill! Now what?

Trying to make a Xmas Card in iPhoto on my Mac i5. When card is made I hit "Buy Card", but I get "card incomplete" because it says there are empty photo templates that haven't been filled. Only I have filled them all!. There are no empty ones left to fill! Now what?
Thanks for the help.

Only I have filled them all!. There are no empty ones left to fill! Now what?
Some text do look like they were final texts, that cannot be filled, but they are also place holders, for example the "Season's Greetings".Have you really clicked on each and every text, to see if they need filling in?

Adobe Reader document was enabled for editing but now won't let me edit

I'm hoping someone can help me solve this issue. I have Adobe Reader 9.1 and have been editing a PDF that was enabled for commenting and
text edits by another party. However, when I went to open the PDF tonight, I got a message telling me "The document enabled extended features in Adobe Reader. The document has been changed since it was created and use of extended features is no longer available" and I can no longer use sticky note and text editing tools. Does anyone know how to fix this?
Many, many thanks!

Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept it and the other iLife/iWork applications into your Apple ID, do so.
2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy them.
(117328)

I rented a movie 10 days ago, was billed for it but cannot find it anywhere

How do you find a movie once it has been rented. I only see purchased movies.

Were the photos taken by your new iPhone? If so, did you not import them off your phone to your computer (as you would any other digital camera) before the restore? If not, restoring wiped the data off the phone and your pictures are gone.
Sounds like a good time to (re)read the User Guide.

HT204088 I gifted an app, was billed for it, but it was never delivered. What do I do now?

How do I report the failed delivery of the gift?

First, have the recipient check any anti-spam filters on his/her email application and email account to make sure it's not blocking messages from Apple. This often is the issue with unreceived gifts. If it's been confirmed that no antispam utility is in the way, try resending the gift:
http://support.apple.com/kb/HT1541
Regards.

I purchased mountain lion and was invoiced for it, but I'm not sure it installed. Please help?!

see subject title ^

Click the Apple symbol in the upper left of your computer and then click About this Computer that will say what version of OS X is installed. If you are running Mountain Lion it will say so. If you are not then open Launchpad locate the Mountain Lion download and double click it, this will begin the install process. From there simply follow the on-screen directions.

I have an iphone that has stopped charging. I have purchased a new battery and charger for it but it is still not charging. Does anyone know how i can fix this?

I have an iphone that has stopped charging. I have purchased a new battery and charger for it but it is still not charging. Does anyone know how i can fix this?

That pretty much eliminates all the user-serviceable parts the phone has.
When you say you purchased a new battery, I'll assume that it included the installation and you did not go fiddling with the nanoscrews and such. So it's got to have some sort of warranty that the part is good and it is time to take it back for service.

I have 3 macs. 2 are Lion, 1 I left Snow leopard so I can access data from my old Quicken Application that doesn't work with Lion. If I move to iCloud, will I no longer be able to access my MobileMe email on the Snow Leopard mac?

I have 3 macs. 2 are Lion, but 1 I left Snow leopard so I can access data from my old Quicken Application that doesn't work with Lion. If I move to iCloud, will I no longer be able to access my MobileMe email on the Snow Leopard mac?

What version of word do you have? The TS3938 sounds like it's a PowerPC app- written for an old architecture that is no longer supported in Lion. If this is the case, your files are fine- you just need a newer version of word that will run in Lion in order to open them. The newest version (2011) should be readily available anywhere, and has worked fine for me ever since I switched to Lion on release day....

I had a drive failure and lost the iWeb file along with other things. I did manage to save a lot of user file documents but I don't see or recognize the my iWeb site file. It was on a 15" G4 Titanium pb. I'm trying to find a way, using version 2.0.4

I had a drive failure and lost the iWeb file along with other things.
I did manage to save a lot of user file documents but I don't see or
recognize the iWeb site file. It was on a 15" G4 Titanium pb.
I'm trying to find a way, using version 2.0.4 of iWeb on a different
pb to recover the file into the iWeb app or a way to download the site into iWeb.
There are 6 pages of images and text, and it
would be a task for me to recreate the whole thing again. I did
download the site but I don't know how or if I can get iWeb to see it and open it.
Does anyone have any knowledge about this? The link to my site:
<http://web.mac.com/danauerbach>
Any suggestions will be most appreciated.
dan auerbach
[email protected]

Unfortunately iWeb cannot read or import previously published files, only generate them. You'll have to recreate your site from scratch.
However, Chapter 2.3 on the iWeb FAQ.org site has tips on using some of the existing files, image, audio, video, etc., from the published site in the recreation of the site.
OT

My ipod touch was stolen and im trying to find a way to track it down

my ipod touch was stolen and in trying to find a way to track it down.

IF you set up find my ipod on the ipod and it is on and it is connected to wi-fi and the thief has not restored it, then you may be able to get an approximate location using icloud.
Otherwise it cannot be tracked.

I have iphoto 6 and my pictures are no longer showing. I have tried importing them but it just give me an error msg. (file format not recognized) I have tried rebuilding the iphoto library but that doesn't work either. Any suggestions?

I have iphoto 6 and my pictures are no longer showing. I have tried importing them but it just give me an error msg. (file format not recognized) I have tried rebuilding the iphoto library but that doesn't work either. Any suggestions?

How did you rebuild?
Try these in order - from best option on down...
1. Do you have an up-to-date back up? If so, try copy the library6.iphoto file from the back up to the iPhoto Library allowing it to overwrite the damaged file.
2. Download <a href="http://www.fatcatsoftware.com/iplm/"><b><u>iPhoto Library Manager</b></u></a> and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
3. If neither of these work then you'll need to create and populate a new library.
To create and populate a new *iPhoto 6* library:
Note this will give you a working library with the same Rolls and pictures as before, however, you will lose your albums, keywords, modified versions, books, calendars etc.
Move the iPhoto Library to the desktop
Launch iPhoto. It will ask if you wish to create a new Library. Say Yes.
Go into the iPhoto Library on your desktop and find the Originals folder. From the Originals folder drag the individual Roll Folders to the iPhoto Window and it will recreate them in the new library.
When you're sure all is well you can delete the iPhoto Library on your desktop.
In the future, in addition to your usual back up routine, you might like to make a copy of the library6.iPhoto file whenever you have made changes to the library as protection against database corruption.

Purchased albums, some songs did not download, although i was billed for them.

I recently purchased 2 albums on iTunes, although I was billed for them, 3 songs did not download, they are not in the 'to be downloaded' screen either. At first they did show up in my Purchase file, however, there was a large black dot by them and they were grayed out. Is there anyway to restore them or do I have to call support? I tried reporting it, but it wouldn't do anything.

Hi MMRV,
Thanks for using Apple Support Communities. You can redownload previous purchases by following this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Cheers,
- Ari

HT1689 I purchased TV shows, I was billed for them, but they won't play on my Macbook because it says they are a certain HD that doesn't work - I am trying to find a way to return the shows or buy them in the right format

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