HT1689 I was charged for duplicate purchases but never received any. How do I get credit for non received purchases?

After making a purchase, I didn't received it and was charged duplicate times. How do I get credit to my account for this?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

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HT4009 made an in app purchase, account charged, never recieved goods. how do i get credit back or my goods?

Just recently made an in app purchase, account charged, never received goods. how do i get credit back or my goods? please advise

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

A website I was using is now blank, but only in Firefox - how do I get it back?

I was using a website. I went to "x" out an ad at the bottom right side of the screen, and now that website it blocked. I have cleared my cookies and cache. Please advise.

Are you using any extensions that can block content?
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.
Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.
You can't recover from this 'forget' unless you have a backup of the involved files.
It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

HT4009 in app purchase didnt recieve content but was charged for it

I made an in app purchase and was charged for the content but never recieved it,, who do i talk to to get the content again or a refund? Or am i just screwed?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

Store > Check for available downloads
Or report a problem...
tt2

In-app purchase didn't load but I was charged for it

My in app purchase for Brothers in Arms 2 didn't load but I was charged for it. Clicking "report a problem" brings me to the support home page rather than allowing me to send a report of the issue. How can I get my $9.99 back? Thanks for any help you can provide.

I did that. Clicking "report a problem" doesn't bring me to the screens shown on your link; it opens the Apple Support website. That's how i got here to ask the question.

HT4009 I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?

I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?

How to Get a Refund from the App Store

I tried to purchase an album, it said wrong zip code so i fixed that. was charged for the album but it did not download. any help?

I hadnt updated my bank info when i moved. I finally got aroud to it and also on my itunes. I was charged for the album that did not download. Help please.

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

I have an iPad 1 and I found out I can not upgrade to IOS 6. I downloaed the History Channel program. I cannot find it on my iPad 1, but I was charged for it.

I have an ipad 1 and I found out I cannot upgrad to IOS6
I downloaded a History Channel. program. Ij cannot find it on my ipad 1, but I was charged for it. How do I find it?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT2534 I was charged for songs on my credit card but I had an iTunes card and they deducted from that too so I was double charged . How do I get my money back from iTunes

I was charged for some songs that I purchased but I had an iTunes card and they deducted that too how do I get my money back from itunes

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I was charged for a book in the istore but it did not download. The free sample of the book is there but not the complete book.

I was charged for a book that I tried to download to my new iPad, which I guess is the iPad 3. I downloaded the free sample first. Then I tried to buy the complete book, but it did not download. Only the free sample is there. How can I get the full book?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

I bought a book but it did not download. I was charged for it.

I just purchased a book but it stopped downloading. I was charged for it, however. It said there was a problem with the graphics. How do I get my book, or a refund?

Did you try again?
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

HT1657 The movie I rented didn't downlaod, but I was charged for the rental. How do I get it to download without being charged again?

I rented a movie from itunes, but it didn't download to my ipad. I was charged for the rental. How can I download it without getting charged again?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I bought a macbook pro and was under the impression of getting a free $125 iTunes voucher but was charged for it

i bought a macbook pro and was under the impression of getting a free $125 iTunes voucher but was charged for it

Can you provide a link to the offer? Was it for the iTunes Store, the Mac App Store, or an Apple Store (retail)?
You were charged for what? You made purchases in advance of having a voucher?

HT4059 I was charged for an unauthorized purchase of a book I have already purchased several months previously. Can I get a refund?

I was charged for a second purchase of a book that I purchased several months ago. I did not authorie this,, no apple ID, no pssword. No idea what happpened, it is a second copy in my library. I don't need two copies. Can I get my money back? and how?

Yup, this happened to me with an app I purchased...twice.. Considering all the "security" related implementations that the App/itunes store could keep our purchases straight. I wish there was some sort of innovation that would track purchases made. This way when we have to perform a simple procedure like re-downloading an app to a device that had to be erased & restored to deal with its inherent disfunctionality we wouldnt have to waste time dealing with a flaky retailer when they steal money from you..
Yes, there must be a technology maker who could invent this kind of innovation...btw, isnt it 2013 already? Not to much to ask, but perhaps this investment to create this wonderful innovation would be to much for such a small, poor firm like Apple..****, corporate is probably busy thinking up the next half baked product that barely works to consider the complex ins and outs of keeping its clients "satisfied".
-W

HT1689 I was charged for duplicate purchases but never received any. How do I get credit for non received purchases?

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