HT1689 Im having a problem purchasing additional storage the 20GB for $40.00 it keep showing me an error how can i get pass that.
Im having problem purchasing additioal storage the 20GB for $40.00 it keep showing me an error message, how can i get pass it.
Is this for iCloud?
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Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?
Hey grossa2,
First, here is a way to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Take care,
Delgadoh -
In itunes Store. Trying to purchase music, it sends me to verify my acct info, I do that, hit done, it asks if I still want the purchase, I select Yes and it sends me back to verify billing information. How can I get out of this darn loop and make my purchase?
Hi itunes for windows,
If you are being repeatedly prompted to authorize iTunes, even after you have already done so, you may find the following article helpful:
Apple Support: iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Regards,
- Brenden -
Hello, deployed an want to use an itunes gift card after I put in the number to use it and purchase music itunes continues to take me back to the credit card billing page. I only want to use the gift card, how to I get pass the credit card billing page. Also as soon attempt to put in my new credit card number it immediately times out can this be associated to where I'm located?
Go to your account on your computer and set the credit card to none. This will allow you to use the gift card.
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I thought I was getting more GBs for my ipad so I could download from the APP store and I ended up getting for $20.00 annually more storage for my ICLOUD; this is not what I wanted, how do I get a refund?
If you're in the U.S., call 1-800-MYAPPLE.
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Hi, I have just tried to sync my iphone with my computer. I must have clicked the wrong thing, now all the songs i purchased through my phone from itunes were replaced with the itunes that was on my computer, which is nothing. Any ideas on how can i get them back onto my phone or computer? I can see them in the itunes store under purchases, but there are no options for me to download them again.
Hi J8on,
Thanks for visiting Apple Support Communities.
You can find the steps to download past iTunes purchases to your computer or iPhone in this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Regards,
Jeremy -
How do I get deleted apps off my phone permanently. I deleted it but when I go to application icon then update and hit purchase I still see the apps I deleted with a cloud and a downward arrow. Is there a way to get that off your phone.
they are deleted permanently off your phone
but they will forever be tied to your appleID so you can redownload them for free there is no way around that but they are not taking up storage or anything when they live in purchase -
I purchased an App for 9.99 yesterday and it doesn't work. How do I get my money back?
Go to this site...
https://getsupport.apple.com/Issues.action
Report the issue to an Apple representative. -
My iPhone is 16gb and i have no music, 500ish photos, and about 10 apps I had to delete everything off it because i couldn't take any photos because i had no space! How do i get rid of the storage other is taking up?
I would probably suggest backing up them photos to your computer and then performing a restore on the phone which will wipe everything off and start again.
Instructions for restore can be found here:
http://support.apple.com/kb/ht1414 -
How can I get songs that I didn't purchase from ITunes from my phone onto my computer?
I have tried syncing my phone onto my library in iTunes but I cannot get the music to appear in my iTunes library because I have not purchased them within the store. Is there a way for me to get these songs on there?
They came from your computer in the first place, so they should still be there or in the backup copy of your computer.
The iPhone sync is one way - computer to iPhone. The only exception is iTunes purchases. The iPhone mirrors the selected content of your computer. -
I found an old Applie ID on a computer I use infreqently with an old IPod. I do not have the password for this AppleID. When I use the procedure to reset the password, I cannot receive the email as my email address has changed from the original used with the Apple ID. How can I get the reset information sent to my current email addres so I can establish a new passwod for this Applie ID?
FR Tecmobility is wrong, sure he means well but what he suggests will not work - signing out of iTunes Store and back in will have no effect on iCloud. Try the steps at iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
You may need to contact apple tech support if none of the password change methods work for you. Ask for Account Security. They will need to verify identity, to ensure you are who you claim to be. If that goes well, they can send a password rest e-mail to any e-mail you desigate, so make sure it is one you can access. Then reset the password. Then you can delete the iCloud account (needs the password to turn off find My Phone/Activation lock)
keep data on phone, then sign in with your desired apple ID. Good luck. hope you get this sorted out. -
I cannot enter the proper passcode into my ipad. Is there a way to find the proper code?
This article contains instructions on what to do if your device is disabled:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212 -
Hi There,
I was not able to report my problem through the link given on the receipt. Therefore, I am reporting my problem here hoping that someone will care about it:
On the 2nd of June 2012, I have downloaded some free game apps in the Apple Store using my IPad. While downloading I have entered my Apple ID and password only once and only for downloading the App. The games were for my 6 years old son to play. He does not know my password nor does he speak English. I left him alone for one hour to play with the games I downloaded. One day after, I found in my e-mail inbox a dozen billing receipts from ITunes for "In App Purchases" of the the so-called "free of charge" game titled "Fruit Ninja HD Free" developed by Halfbrick Studios. In total, my credit card has been charged to pay 363, 61 Euros! This is outrageous! I have never authorized these In App Purchases! I was relaxed to leave my son alone playing because I thought if he pushed the purchase button, he could not complete a transaction because he does not know my password. Apparently I was wrong! I am a regular user of ITunes App Store who made In App Purchases in the past (please see my purchase history) and this is the first time I am abused! Fruit Ninja HD Free is the only app that abused my goodwill and completed transactions without asking my password. I would like to file a complaint about this abuse! And I can send all the bills I am charged to pay against my will! How can I get this game app (Fruit Ninja HD Free) and its developer Halfbrick Studios under investigation and my money back? I want to continue to enjoy using Apple products and the ITunes Store through my IPad, IPhone and IMac.
Many thanks.
Mustafa Osman Turan
WSP Brussels, BelgiumDear telwow,
Apple did not do anything to solve this problem, they said I shoud apply to ITunes which I did. However, ITunes in Belgium does not even have a customer friendly call center, and they reply with standard info if you apply by e-mail which have no relevance to my problem. As I do not have hours to spend on the phone, I tasked my secretary to call Itunes many times. In the end, she found someone to look into the matter which took months.
Simultaneously, I applied to VISA through my bank for fraud investigation. I had to cancel my credit card. In the end, VISA paid my money back and they said they will deal with ITunes. I received a new credit crad from VISA with a new number. I tried to use this new card in the ITunes but ITunes did not accept my card because in their system my name has been registered as if I have commited the fraud! This was again outrageus! I have complained about this to both Belgium and the USA Apple/ITunes, but no satisfactory answer was given. I am now using my wife's credit card to buy smth I want in ITunes. But because of my very unpleasant experience I am not buying much on ITunes store. I am also considering to quit Apple all together. This is unfortunate because I have been an apple fan until I had this experience.
Many thanks for sharing your problem.
Mustafa -
How can i get music that i poreviously ourchased off i tunes on to my phone again after losing it
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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ICloud AppleID issues.... Can't purchase additional storage!
I have been having a ton of issues with AppleID's and the migration to iCloud....
I started with a working me.com account with one apple ID ([email protected]), a working itunes account with a second apple ID (call it [email protected]) , and a third appleId with third email (call it [email protected])
iCloud setup forced me to "migrate" my me.com account before setting up a new iCloud account, but issues with the verification email did not allow me to do it with the same appleid as my itunes ([email protected]). It did allow me to change the email to "[email protected]".
Then my itunesappleID ([email protected]) stopped working with the known password, stopped accepting the correct info on challenge questions for a reset, and would not send reset info via email. Eventually hard-locking the account for trying to reset it too many times.
Now, for some unexplained reason, I can log into my itunes account with the new "[email protected]", which was never previously connected with the itunes account.
OK, so somehow apple seemed to migrate my old itunes account to the same appleid as my new iCloud account, perhaps because the email was listed as an "alternate" email on my me.com account (with me so far?)
Everything is MOSTLY working as it should, if I ignore what the heck actually happened behind the curtain and accept that Apple just seemed to cut off and merge multiple AppleID's even though they say they can not/ will not do that, but I have one remaining problem.
From my iPhone and iPad, I can log in to iTunes and iCloud using my new "[email protected]" appleID, but for some crazy reason, I can not purchase additional storage! Every time I try, it gives me the same new [email protected] appleId that now works for itunes and iCloud, asks me to reenter the password, and then gives me an error message, "your email address has changed or is invalid".Any thoughts on what happened to my original itunes AppleID?
Why it changed to my new iCloud AppleId even though they where originally seperate?
And why iCloud allows the ID/password combination for everything but purchasing more storage?
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