HT1689 Im having a problem purchasing additional storage the 20GB for $40.00 it keep showing me an error how can i get pass that.

Im having problem purchasing additioal storage the 20GB for $40.00 it keep showing me an error message, how can i get pass it.

Is this for iCloud?

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    Hey grossa2,
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    http://support.apple.com/kb/HT1933
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  • TS1474 I have just tried to sync my iphone with my computer. All my purchased songs were replaced with what was on my computer which was nothing. How can i get them back onto my phone or computer?

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    they are deleted permanently off your phone
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  • How can I get songs that I didn't purchase from ITunes from my phone onto my computer?

    I have tried syncing my phone onto my library in iTunes but I cannot get the music to appear in my iTunes library because I have not purchased them within the store. Is there a way for me to get these songs on there?

    They came from your computer in the first place, so they should still be there or in the backup copy of your computer.
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  • I found an old Apple id on a computer I use infreqently with an old Ipod.  I have the the Applie ID, but I do not have the password.  In addition,my email account has changed since I created this Applie ID. How can I get reset info to new email address?

    I found an old Applie ID on a computer I use infreqently with an old IPod.  I do not have the password for this AppleID.  When I use the procedure to reset the password, I cannot receive the email as my email address has changed from the original used with the Apple ID.  How can I get the reset information sent to my current email addres so I can establish a new passwod for this Applie ID? 

    FR Tecmobility is wrong, sure he means well but what he suggests will not work - signing out of iTunes Store and back in will have no effect on iCloud. Try the steps at iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    You may need to contact apple tech support if none of the password change methods work for you. Ask for Account Security. They will need to verify identity, to ensure you are who you claim to be. If that goes well, they can send a password rest e-mail to any e-mail you desigate, so make sure it is one you can access.  Then reset the password. Then you can delete the iCloud account (needs the password to turn off find My Phone/Activation lock)
    keep data on phone, then sign in with your desired apple ID. Good luck. hope you get this sorted out.

  • I cannot find the proper passcode for my ipad and therefore it is disabled. How can I get around this problem?

    I cannot enter the proper passcode into my ipad. Is there a way to find the proper code?

    This article contains instructions on what to do if your device is disabled:
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    http://support.apple.com/kb/ht1212

  • How can I get reimbursed for an unauthorized account charge by Fruit Ninja HD Free through In App Purchase?

    Hi There,
    I was not able to report my problem through the link given on the receipt. Therefore, I am reporting my problem here hoping that someone will care about it:
    On the 2nd of June 2012, I have downloaded some free game apps in the Apple Store using my IPad. While downloading I have entered my Apple ID and password only once and only for downloading the App. The games were for my 6 years old son to play. He does not know my password nor does he speak English. I left him alone for one hour to play with the games I downloaded. One day after, I found in my e-mail inbox a dozen billing receipts from ITunes for "In App Purchases" of the the so-called "free of charge" game titled "Fruit Ninja HD Free" developed by Halfbrick Studios. In total, my credit card has been charged to pay 363, 61 Euros! This is outrageous! I have never authorized these In App Purchases!  I was relaxed to leave my son alone playing because I thought if he pushed the purchase button, he could not complete a transaction because he does not know my password. Apparently I was wrong! I am a regular user of ITunes App Store who made In App Purchases in the past (please see my purchase history) and this is the first time I am abused! Fruit Ninja HD Free is the only app that abused my goodwill and completed transactions without asking my password. I would like to file a complaint about this abuse! And I can send all the bills I am charged to pay against my will! How can I get this game app (Fruit Ninja HD Free) and its developer Halfbrick Studios under investigation and my money back? I want to continue to enjoy using Apple products and the ITunes Store through my IPad, IPhone and IMac.
    Many thanks.
    Mustafa Osman Turan
    WSP Brussels, Belgium  

    Dear telwow,
    Apple did not do anything to solve this problem, they said I shoud apply to ITunes which I did. However, ITunes in Belgium does not even have a customer friendly call center, and they reply with standard info if you apply by e-mail which have no relevance to my problem. As I do not have hours to spend on the phone, I tasked my secretary to call Itunes many times. In the end, she found someone to look into the matter which took months.
    Simultaneously, I applied to VISA through my bank for fraud investigation. I had to cancel my credit card. In the end, VISA paid my money back and they said they will deal with ITunes. I received a new credit crad from VISA with a new number. I tried to use this new card in the ITunes but ITunes did not accept my card because in their system my name has been registered as if I have commited the fraud! This was again outrageus! I have complained about this to both Belgium and the USA Apple/ITunes, but no satisfactory answer was given. I am now using my wife's credit card to buy smth I want in ITunes. But because of my very unpleasant experience I am not buying much on ITunes store. I am also considering to quit Apple all together. This is unfortunate because I have been an apple fan until I had this experience.
    Many thanks for sharing your problem.
    Mustafa

  • After purchasing music from itunes on to my iphone i lost my phone before backing it up on to my computer how can i get my purchased music back from i tunes on to my phone again

    How can i get music that i poreviously ourchased off i tunes on to my phone again after losing it

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • ICloud AppleID issues.... Can't purchase additional storage!

    I have been having a ton of issues with AppleID's and the migration to iCloud....
    I started with a working me.com account with one apple ID ([email protected]), a working itunes account with a second apple ID  (call it [email protected]) , and a third appleId with third email (call it [email protected])
    iCloud setup forced me to "migrate" my me.com account before setting up a new iCloud account, but issues with the verification email did not allow me to do it with the same appleid as my itunes ([email protected]).  It did allow me to change the email to "[email protected]".
    Then my itunesappleID ([email protected]) stopped working with the known password,  stopped accepting the correct info on challenge questions for a reset, and would not send reset info via email. Eventually hard-locking the account for trying to reset it too many times.
    Now, for some unexplained reason, I can log into my itunes account with the new "[email protected]", which was never previously connected with the itunes account.
    OK, so somehow apple seemed to migrate my old itunes account to the same appleid as my new iCloud account, perhaps because the email was listed as an "alternate" email on my me.com account (with me so far?)
    Everything is MOSTLY working as it should, if I ignore what the heck actually happened behind the curtain and accept that Apple just seemed to cut off and merge multiple AppleID's even though they say they can not/ will not do that, but I have one remaining problem.
    From my iPhone and iPad, I can log in to iTunes and iCloud using my new "[email protected]" appleID, but for some crazy reason, I can not purchase additional storage! Every time I try, it gives me the same new [email protected] appleId that now works for itunes and iCloud, asks me to reenter the password, and then gives me an error message, "your email address has changed or is invalid".

    Any thoughts on what happened to my original itunes AppleID?
    Why it changed to my new iCloud AppleId even though they where originally seperate? 
    And why iCloud allows the ID/password combination for everything but purchasing more storage?

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