HT1689 ITunes Store

What do you do when your iphone can't connect to the iTunes Store?

How many homescreens do you have ? There is a limit of 11 after which apps are only accessible via the iPhone's spotlight search screen (swipe your first homescreen to the right). If you have less than 11 then have you got an app age rating that is hiding it (Settings > General > Restrictions > Apps) ?
You could also try a reset to see if you can find it after the iPhone has restarted : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

Similar Messages

HT1689 itunes store app on my ipod touch

my kids were playing with my ipod touch and the itunes store app was deleted. is there a way to get it back?

Sorry to say... But... If there is a Restictions Passcode set and you do not know what it is... then you are in trouble...
To remove the Restrictions passcode you will need to Restore the Device as New...
You will not be able to perform a backup as this would include the Restrictions passcode... which is what you have to remove...
https://discussions.apple.com/message/16804924#16804924

HT1689 I can reach the iTunes Store from my iPod Touch, but it will not open on my PC running Windows 7. Message shows that iTunes has stopped working. This happens every time. I have updated iTunes Software. Will not solve the problem. What is wrong

I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded. When I click on the iTunes Store Box, Nothing happens except for a message that reads:
          iTunes has stopped working.
The following items give me a choice, but no answer comes up. The computer will shut down the website.
          "Check online for a solution and close the program"
          "Close the program."
There is an item below the box that is selectable for View problem details. When clicked a long list of items show up. I have listed some of the problems as written, but I do not understand them. I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version. How can we go back and download an earlier version of iTunes?
     Here are some of the Problem Details:
     "Problem signature: APPCRASH
     Application Name:     iTunes.exe
     Application Version: 11.0.1.12
     Application Timestamp: 50c8fc7e"

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

HT1689 II need to change my ITunes store to a different country but it won't allow me to do it unless I spend the last 72c in my account. How can I do this?

I need to change my ITunes store to a different country but it won't allow me to do it unless I spend the last 72c in my account. How can I switch stores? thx

See:
How to manage unused iTunes Gift Card and Gift Certificate balances

HT1689 How do I use the credit from an itunes card to purchase items from the itunes store instead of the credit card linked to my account?

I redeemed an itunes card on my iphone and when I try to make a purchase, it uses the credit card linked to my account instead of the credit from the itunes card. How do I change this?

iTunes Store: How to redeem an iTunes Gift Card

HT1689 Can I use iTunes store credit (from a gift card) to purchase an app for a friend?

Can I use iTunes store credit (from a gift card) to purchase an app for a friend?

No.
(71262)

HT1689 I keep getting the error: Cannot connect to ITunes Store. I recently updated the iOS on the ipad3. Have tried heaps of fixes as suggested in various threads. DNS, date and time, reset etc

I am a fairly new apple user, just got the new ipad, as part of an evaluation program. I recently did an iOS update and now keep getting the error message:cannot connect to iTunes Store... I tried date changing - no good ... The only thing that worked was to change the DNS setting to 0.0.0.0 as described in another thread. This fix for a day and now still getting the same error message and DNS setting changes do nothing. I have tried the reset method several times to no avail. I'm beginning tho think the ipad wasn't a great idea.... Apple need to attend to this. Like many, I have already wasted too much time looking for a fix. I am part of an IT in education group that will soon be recommending a specific hardware and OS. Could result in the loss of thousands of ipad sales for apple ....
Anyhow... All or any suggestions are welcome :)

Also, I've just learned that I can connect to download new apps, but cannot update any apps I've downloaded in the past. How might I go about connecting my reset apple ID with its history from before it was reset? I assume that is the biggest issue.

HT1689 I keep getting booted out of the itunes store on my brand new iPod touch. What can I do to fix the problem?

I just got my son a new iPod touch and he is trying to use the itunes store but it keeps booting him out and back to the main screen with all of his apps on it. I've tried it myself several times and it does it to me as well. I have an iPhone and have never had this issue. Does anyone know what the issue is? He is not thinking this is the greatest Christmas present at this point.

Hi Sam From ME,
Thanks for using Apple Support Communities. I would suggest restarting your iPhone and seeing if the issue continues, and if it does, try resetting your iPhone as well:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari

HT1689 Cannot connect to Itunes store

I am suddenly getting the error message "Cannot connect to the iTunes Store". Ive had my apple id and password for years...why is it suddenly not working?

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

HT1689 How do I download magazines from the ITunes Store? It won't let me download.

When I try to download magazines, it tells me to contact support.

I sort of found a solution for mine.
If you look in iTunes in your iPhone Sync tab, there is a tab called "On This iPhone." The songs that would remove from my iPhone were listed here, but grayed-out. They also had a doted circle next to each in the left column. I thinks this indicates they are getting streamed from your iTunes Match account or from the iTunes Store. So, I turned on iTunes Match and then clicked the download cloud next to each in my iTunes song list on my iPhone. Once these were all downloaded, I was able to swipe left and delete each with the red button. A word of caution and why I say this is "sort of a solution." They still appeared in my iPhone Sync "On This iPhone" tab as before. I was able to delete these from there by selecting and then applying "Manually manage music and videos," and then deleting each one in the "On This iPhone" list. BUT they would reappear when I did a sync with "Sync Music" unchecked. Don't know what the deal is now.

HT1689 I downloaded 2 music singles, they played fine, now they've disappeared, I have the receipt, when I try to report the problem it says cannot connect to iTunes Store! Help!!!

Please help! How can I download them without paying for them again. If I view my download history, they show up, but if you click on them, the option is to buy them, rather than play or download.

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those two tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

HT1689 Trouble downloading in itunes store with iPhone

Am trying to download podcast in iTunes on iphone4 but download arrow is off side of page so can't click it to download. Please help. Anyone experienced this before? I've tried signing out/in & closing the app down etc. I'm out of ideas. Please help!

You'll find details on transferring purchases in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer

HT1689 How can i fix "cannot connect to iTunes store"?

How can i fix "cannot connect to iTunes store"?

Refer to this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368

HT1689 Cannot connect to itunes store on ipad

Help!

Are you sure you have an internet connection?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

HT1689 how can i reconnect to the itunes store

my apps and games won't let me make in-game purchases, and i'd like to know how to reconnect to the iTunes store, as they say that they cannot connect to it.

toshiro-99 wrote:
my apps and games won't let me make in-game purchases,
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
toshiro-99 wrote:
and i'd like to know how to reconnect to the iTunes store, as they say that they cannot connect to it.
Try > http://support.apple.com/kb/ts1368

HT1689 ITunes Store

Similar Messages

Maybe you are looking for