HT1689 my iphone is stuck with the itunes circle logo showing with the cable disconnected; the whole iphone is frozen
My iphone screen is frozen showing the iTunes logo and a disconnected cable; nothing works?
That is telling you that you need to connect it to iTunes. (iTunes will probably tell you that it needs to be restored when you do.)
Similar Messages
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My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.
Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors -
I just updated my phone and it is now stuck with usb cable and itunes logo and itunes on my computer says I have to restore. Can I get my phone working again without loosing my photos?
There is no other way than to plug into a computer to restore the phone. You can use another computer to do so, but in case you did not back up to iCloud your data and settings will be gone.
Follow this article to connect in recovery mode:
iOS: Unable to update or restore -
iphone is frozen. the screen only shows the usb plug icon, the word itunes and the itunes logo. the whole phone is frozen
Connect it to your computer and open iTunes, it will probably prompt you to restore it.
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I tried to sync and upload the iOS 5.0 version to my iphone 4 all was well it was processing then it just stopped and Now my actual I phone is frozen. I have turned it off. I have rebooted it several times the I phone itself shows a CD with a music not over it and under it in small letters iTunes with an arrow pointing up wards and a picture of the small end cable on the screen . it will not move change unlock it is frozen into that position.. how do i get the useage of my phone back this is rather daunting wehn all i was trying to do was up load the most recent version upgrade of iOS.. Please help any suggestions thanks
THe phone is NOT jail broken.. all i want to do is have it return back to how it was before i started the updae version process obviously it did not take and now it is locked into plave the screen will not change.. after reboots and shut down when i turn it back on the same screeen appears the cd disc with the music note over it and the arrow pointing upwards and a picture of the small end of the charge cord that fits into the actual compute.. The phoen is not jail broken all i want is to get my phone back so i can use it i logged into i tunes and there is no where on the page that gives direction to return it back to its original format prior to trying to up grade .. whe at do i need to do to unlock the frozen compent and reutrn it back to its normal point prior to trying the upgrade
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How is a 4S iphone reset when it is stuck on a picture of a blue music circle, the word iTunes under it, and a cable pointing to the circle.
It's trying to tell you to plug it into your computer running iTunes. It's in recovery mode and needs to be restored.
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How do you disconnect an iPod if it is stuck with "Do not Disconnect"
I connected an iPod. It says "do not disconnect". But, it appears to be dead. iTunes does not say it is connected to the iPod. It does not show up in iTunes, so i cannot "eject". Nothing is happening. So, not knowing what to do, after about 10 minutes of waiting, i did disconnect. Now, the iPod is disconnected from the PC, but it still says "do not disconnect". The iPod does not respond to any button, such as "menu" or holding the Play button which would normally shut it off. I guess i can wait until the battery dies.
Any better suggestion?
Thanks, tom.
Windows XPHey tomcon!
Happens to me lots... all you've gotta do is toggle your iPod's "HOLD" button on then off again, and then hold both the "SELECT" (Centre of Click Wheel) and "MENU" buttons for about 7-10 seconds.
This will perform a soft reset of your iPod and all in the world will be good again!
Hope this helps!
HP Pavilion Other OS Vista Home Premium -
My iphone wont turn on , its stuck on the apple
my iphone wont turn on , its stuck on the apple
See Here for > Frozen or unresponsive iPhone
Try this First... No Data will be Lost...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons... -
HT4097 This article did not help me I tried it and tried it and i'm stuck with the same problem
I am stuck in recovery mode for some wierd reason and i don't know what started it I don't know how to get out. Its an Ipad 1 64 gig with att. Just bought 2 new ipad mini's and apple tv becuase i had been impressed this issue is insane I can't even get it to get out of restore mode I've downloaded the same 726 m file over 50 times please help. Frustrated and disenfranchilsed about the whole deal.
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
"?" Logo in place of iTunes shortcut logo means what?
After experiencing problems with ipod nano (3rd gen)..recieved replacement which after iTunes finally recognized froze-up/crashed after loading library onto at the "safe to disconnect" phase.
I should add that before this my iTunes shortcut logo showed as iTunes(2)..now in place of that is a question mark logo...does this maybe mean I have unknowingly combined 2 iTunes libraries into one and causing ipod to crash?
Please help..as you all know there is nothing more frustrating than to be without your ipod... Also should add that iTunes works properly playing music..
Really appreciate any help anyone can give me....CelticGlasgow wrote:
First of all thanks for the reply...
Right,Everything started going wrong a few months ago when I downloaded latest iTunes and it wiped clean my Library..all my music and ipod registration. I found itunes folder on my hard drive and imported by adding the folder as I would add an album. I ended up with every song twice or three times in my iTunes. This scrubbing of my iTunes may be the same as if I'd uninstalled it,like you mentioned.
Very strange.
One way to correct multiple copies is with iTunes, in the Advanced menu it has a "Consolidate Library..."
CelticGlasgow wrote:
The ipod would crash or freeze when I tried to enter into the music categories with no consistency except the "cover flow" option,it would Always freeze if i went into that. The brand new ipod is crashing no matter what I enter into.
It starts normally but you can't navigate the menues? or it freezes when trying to play anything?
If it is the first problem then you have to reset the whole iPod.
The second problem usually is caused by corrupted music files or files in a format that the iPod can't really play.
CelticGlasgow wrote:
And yes,the "?" logo (it still has the iTunes(2) under it) still takes me to iTunes ,which still plays fine and has all my purchased music on it...
That's also strange, if Windows shows the question mark it usually means that the program is not there. Only by editing the shortcut manually you can end with an icon that is not there, so the question mark shows (usually the icon is inside the executable, but you can change that manually).
BTW, you can rename the shortcut (right button menu) and take out the "(2)". You can also change the icon, or at least make the shortcut search for it again inside the iTunes executable; open the Properties (right button click, last item on the menu) and use the respective button. -
My iPhone 5s (16GB) is stuck with 3948 photos (shown on the iTunes storage bar) on and I can not find a way to delete them all! It's very annoying as it takes up 6.54 GB of space and leaves me no room to add films, music...etc on to it. Please help me!!! I have already tried the numerous articles Apple have sent my way and I am still having no luck.I'd be eternally grateful if anyone could find a solution for me as this has been a problem for almost a year. Thank you.
If they were put there via iTunes sync process, then simply untick the Music box before syncing again.
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Hi everyone! I tried to install the new iOs 7 on my iphone 4, but it wasn't completed (showing error 4005). Now, my iphone is stuck on the itunes' logo with the usb cord, and I can't use my phone. And itunes doesn't detect my iphone when I connect it on my computer, so I can't put it in recovery mode or someting like that... What can I do?? I tried everything they tell me to do in the apple support but nothing seems to work. Thank you!
No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine. -
My iphone 4 is stuck in the setup phase with a white background. It tells me hello in several diffrent languages and tells me to slide to set up. I have already backed it up on itunes several times but it always returns to the hello screen with the white back ground. Can anyone please help me with this? All of this happened after i updated it for the 1st time. Help pLease?
EdwardHello Edward
Follow the prompts on your iPhone and you will get either at your home screen like normal or get to a point of restoring from back up. The article below will give step by step for restoring from back up.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
i just wanted to restore from 6.1 to 6.1.1 on my iphone 4s and itunes gave me an error -1 and know it doesnt work i dont know if the warranty from 1 year of apple can fix it or what i can do to solve the problem... as i said i just wanted to update and know im stuck with the restore logo ( the itunes logo and the cable) need some help please!!!!
no so i dont know what happened
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So my iphone 2g stucked on the apple logo and i tried with itunes restore....i put it in and everything is okay i get the usb cable and the itunes logo on the display but after extracting the software there is a problem.Itunes start restoring the software and then i hear windows unplug sound and is restoring the whole internity and my iphone display is not on.....can you tell me how to fix my issue.
P.S Excuse my english.Hey Edgar, how exactly did you do the updates? Are you running iTunes 11.2.2? And you iPod 5 is still running iOS 6.1.2 as your tag shows? or are you running iOS 7.1.1? More info would be helpful. As Deggie asked, what was the error message, the more detailed the better. One more thing-- is this a Mac machine or a PC? Cheers.
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