HT1689 Please tell me how to get purchases made but did not receive back?
Tried contacting apple and iTunes no one seems to want to help and all my passwords links are updated and all is running well except purchases have been made and iTunes charged me but I did not receive items and now it says contact iTunes I do and they keep sending me the same links over and over again!,,, it should not be this difficult!!!!!!!!! HELP
To Contact iTunes Support...
Use this Link > Apple Support iTunes Store Contact
Similar Messages
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Please tell me how to get my music from the icloud to a new pc. The only thing i have been able to download is purchased music.
Was this music ripped from CD's or downloaded from somewhere other than iTunes?
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Could somebody please tell me how to get audiobooks to have their positions remembered?
could somebody please tell me how to get audiobooks to have their positions remembered?
please.Hey john cummin1,
Thanks for the question. The following article outlines audiobooks playback on iPod shuffle:
iPod shuffle: Playing audiobooks and podcasts
http://support.apple.com/kb/ht1831
Bookmarks
iPod shuffle allows you to bookmark audiobooks purchased from Audible.com (files with a .aa extension) and the iTunes Store (files with a .M4B extension). If you stop or pause one of these spoken word files, iPod shuffle will automatically bookmark that spot. The next time you play that file, it will start playing from the bookmarked spot.
Bookmarks sync to and from iTunes, meaning you can listen to an audiobook on iPod shuffle or in iTunes from where you last stopped listening. The bookmarked spot that is further along, whether in iPod shuffle or iTunes, becomes the effective bookmark.
To force iTunes to set the bookmark, play an audiobook in iTunes, play another song in iTunes, and then update iPod shuffle.
Bookmarks are not available for audiobooks or spoken word files in any other file format (such as MP3) than the two formats mentioned.
Chapter Marks
Some audiobooks feature chapter marks that allow you to navigate through chapters while listening in iTunes. iPod shuffle (3rd generation) allows you to navigate through an audiobook using these chapter marks. Simply select the playlist that iPod shuffle creates for the specific audiobook you'd like to listen to and while listening, double-click the Center button to go to the next chapter or triple-click the Center button (within 6 seconds of the start of the chapter) to go to the previous chapter. See HT3458 for additional controls using the remote. iPod shuffle (1st and 2nd generation) does not support chapter marks.
Note: Chapter marks will be ignored if the audiobook playing is in a mixed playlist that you created (such as one that contains other songs or podcasts).
Thanks,
Matt M. -
i just got my ipd undisabled by hooking it up 2 itunes and doing somethings and now everything is GONE and i mean every app just gone can someone PLEASE tell me how to get them back
You can redowload apps for no additional cost by following these instructions:
How to redownload purchased apps from the App Store -
I just got my Ipad and I can not download apps. I get a message saying my Apple ID has been disabled. I have reset my password, I can access itunes and icloud but still can not download apps. Can someone please tell me how to get my ID activated? TY
Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your phone/iPad then try logging out of your account on the phone/iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it -
When I type into Spotlight the name of a folder on the desktop, it doesn't appear in Spotlight. Could you please tell me how to get it right? Thank you.
And, what do I do if one of the harddisks on my Mini (2010, SL Server) starts misbehaving?Which security software (firewall, anti-virus) do you have?
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps and allows to delete the Firefox program folder. -
Could someone please tell me how to get the voice turned off my iPad and to be able to move freely around on the screen?
A double-tap acts like a single tap and you need to use three fingers to scroll when VoiceOver is on:
Press Home.
Tap Settings. Then double-tap Settings.
Tap General. Then double-tap General.
Use three fingers on the screen to scroll to Accessibility.
Tap Accessibility. Then double-tap Accessibility.
Tap VoiceOver. Then double-tap VoiceOver.
Tap "On" next to VoiceOver. Then double-tap "On" to turn it off.
http://support.apple.com/kb/HT4064 -
Could anyone please tell me how to get my cd/disc out. thanks
could anyone please tell me how to get my disc/cd out of my desk top? thanks
CD/DVD - Eject Stuck
CD/DVD - Eject Stuck (2)
CD/DVD - Eject Stuck (3)
CD/DVD - Eject Stuck (4)
CD/DVD - Eject Stuck (5) -
I rented a film from the store and download it on to my lap top i then moved it all ok to my ipad the following day my ipad restored to factory settings and i lost the rented film can someone please tell me how to get it back to either my laptop or ipad
Did you watch the movie on your computer?
You have 30 days from the time of rental to watch your movie, and 24 hours (in the US) or 48 hours (elsewhere) after you've started viewing to finish it. Once the rental period expires, the movie will disappear from your iTunes library.
Cheers, Tom -
HT4009 How do I get a refund on an in app purchase that I did not receive
I would like an answer as to how I can get a refund on an in app purchase that I did not receive on the sims freeplay
You can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(
You need to contact iTuens store support of teh game developers:
http://www.apple.com/support/itunes/contact/ -
Just tried 3 times to update iTunes on my PC running Vista. There was an error. It stopped the installation. Now iTunes will not start at all. The error message tells me to reinstall which I tried but did not work. What should I do?
Hello, Jdragone.
Thanks for the question. Start with completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, download and install iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Cheers,
Jason H. -
Has purchased the Adobe Illustrator CC But did not receive EMAIL
Has purchased the Adobe ® Illustrator ® CC
But did not receive EMAILcheck your account, https://www.adobe.com/account.html
if your cc subscription is shown as active, download your software, Find a download link on Adobe.com -
Someone changed the settings on my iPhone so that I can no longer update or add apps. The icon no longer appears. Can someone please tell me how to add that back?
I should have added that the iTunes app is not displayed on my phone in order for me to add the apps.
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I have made an in-app purchase, but did not receive the item.
I purchased some pro-cash for Tiger Woods golf on the iPad, through an in-app purchase. However, I did not receive the relevant credits, but was charged in full and received my iTunes Store invoice to confirm this.
I have followed the instructions provided in the support guide on how to 'Report a problem' but the links don't function the way the guide says they shoudl and there are no contact details for the vendro (EA Games). How do I go about escalating this properly?
Thanks in advance,
GordonTo petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells
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