HT1689 Two charges on my credit card 69.99 twice on 17th and same again on 22nd charged for gems on clash of clans twice
Hi
Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
If you have been overcharged, or been charged for items that neither you nor anybody who has access to your account or devices made, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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How to use itunes gift card to buy gems on Clash of Clans (in-app purchase)?
I recently redeemed an $10 itunes gift card. The credit shows up next to my apple ID, but when I try to purchase gems on Clash of Clans I get an error that says "Insufficient Remaining Store Credit- Tap Continue to sign in". When I sign in it wants me to enter my CC#, I do not want to use my card. Is there something I need to do to get it to work? Any help is appreciated.
How much is the purchase you are trying to make?
GB -
I entered my credit card information to upgrade iCloud storage and my credit account now has seven pending charges, Why?
This is a user-to-user support forum. You may want to report the problem using the following link: https://www.apple.com/emea/support/itunes/contact.html
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Why can't I redeem iTunes credit to buy gems in clash of clans? It keep charging to my credit card.
Why can't I redeem iTunes credit to buy gems in clash of clans? It keeps charging to my credit card. It happened from my iPad and from IPhone 3G.
You have a balance on your account i.e. you've already redeemed the card onto it ? If you have then it should automatically be used (it's only when gifting that your credit card should be used), you could try contacting iTunes Support and see if they can see why it isn't : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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"Credit Card Processing Is Temporarily Unavailable. Please Try Again Later".
Hi guys.
I have been browsing for hours no with no avail to this problem I have been having.
I am trying to create a new account to use with the iTunes store - an account in my country, rather than using my US account to buy stuff from there.
My country (Bolivia) is new to the iTunes store, and as soon as I heard the store became available yesterday, I have been trying to register a new account. But everytime I get to the payment page and submit the info, I get the error "Credit Card Processing Is Temporarily Unavailable. Please Try Again Later".
Again, I have googled for this for hours with no avails. Common possible solutions were:
A lot of people mistyped the security code. But I have checked mine a thousand times, I'm completely certain I am getting it right, but I keep getting that message.
Some people mistyped the actual CC number. Another piece of info I retyped a couple of times so I'm sure I'm getting it right.
What are the chances the system is actually unavailable? A lot of people solved this problem and the issue wasn't related to a system being down at all. Could it be the fact my country is new to the iTunes store?
It's been like 6 hours since I tried to make the new account. That doesn't fit my definition of "Temporarily". I guess I will wait a day or two and see what happens, but in the meantime I would like to hear possible problems and/or solutions.
Oh, I almost forgot. If it matters, I am using an iTunes Beta on my MacBook Pro.Leonnears
I have the same problem, but being as you have had your account for 5 days by the time of this writing, I had mine for about a year. Recently, the security code showed up blank for the credit card I was using, and even when I used the correct security code, iTunes figured that it wasn't valid.
Thankfully, (go shopsafe!) it was easy to get another credit card for a dollar or two (I just want to update my free software for free...), yet this didn't work, for it again said that the security code was invalid.
Then, after a few tries, it said "Credit card processing is temporarily unavailable. Please try again later."
Judging by other Apple forums, when this sort of thing happens, it's a problem on Apple's side, rather than my computer.
I came to this conclusion when I came to a forum that had a bunch of different people complaining that they can't buy music on iTunes. However, that forum was dated in 2008.
If someone finds contradictory information, feel free to reply to my post and tell me how I, too, could fix this.
And in case it matters, I am using a MacBook Air with OS X 10.6.8 and have iTunes 10.4. -
Well, I bought some gems in Clash of Clans in app purchase function. The money has been deducted from my credit card but the gems didn't come through. What's the problem? Please help
If the purchase went through successfully and it's not just a temporary store holding charge on your card, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
my ipod wont let me buy any appps because it says i have an invalid security code for my moms credit card but its the right one. and it also says i owe money for upgrading an app does anyone know how to remove my moms credit card cause i cant figure itout
To change asccount information see:
Changing Account Information
For the code issue this may help.
iTunes Store: My credit card's security code or zip code does not match my bank's records
For a standard iTunes account you need a valid payment method even for free apps and app updates.
What is making it think that you own money for an app upgrade? -
how do i edit my billing info if my credit card associated with apple id expired and i have a duty to app store from the time when i had the old credit card?
so the thing is a few days ago i made an app store purchase and i didn't know i was running out of money on my credit card. i realized that only when i tried to purchase another item and it didn't work. nothing special til here. the problem is that meanwhile my credit card was replaced by a new one by the bank because the old one was soon expiring. So the data associated with the old credit card no longer exist.
i tried to edit my billing info associated with my apple id in order to enter the new credit card data, but the system doesn't allow me to do that.
so i can neither pay my purchase, nor edit my info, nor access app store anymore.
what's next? any ideas? thanksServers down wait till status is fixed to change or add your data http://www.apple.com/support/systemstatus/
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How do I remove my credit card from both my Itunes account and I Cloud
How do I remove my credit card from both my Itunes account and I Cloud
I go into my account remove the card but it wont let me save since the card number is a required field
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i have purchsed gem in clash of clan through my credit card but i didnt recieve the gems..it has also reflected in my bank account and my itunes purchase history...how can i get them back??who should i complain to??? plz help....
You need to talk to clash of clans first. The game should have a support link.
If they can't/won't help you then you turn to iTunes support.
There seem to be a lot of issues with in app purchases in this game because not a day goes by that someone doesn't post a thread asking something similar. -
If I make a new iTunes account with the same credit card number can I still have the same thing I bought from my other account?
Not without buying them from the new iTunes Store account.
(84283) -
I'm trying to type in my credit card number in my iTunes account and it won't work?
I'm trying to type in my credit card number in my iTunes account and it won't work?
By 'won't work' you mean ? If you are getting an error message then what does it say ?
For a card to have a chance of being accepted it needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. -
I cant create account because i dont have credit card but I have ipod touch and I need it to download free games and other stuff.Is there any option i can write i dont have any credit card?
Sorry abaot my englishHi...
Click None in the Payment Information window.
Instructions for either using your iPhone or a computer > Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card -
Hi, how to remove my credit card details in order to update and installing free application? Can this process be done via my mini IPad?
Hello, ImranMbb.
Thank you for visiting Apple Support Communities.
Here are the steps on how to change your payment method to none in iTunes.
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
If you are unable to select none as a payment option, see the article below.
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
Cheers,
Jason H. -
I recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do? I was told by a friend of mine that all i had to do was call apple support and i would be able to re start the secruity answers.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96653)
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