HT1689 when i mke or recieve a call callers cant hear me but i can hear them

the phone has been doing this since i activated it, im making sure im not hitting the mute button when i answer, the only way they can hear me is if i put the conversation on speaker, in the settings its set to default, please someone help lol

Make sure youe volume is turned up and your microphone isn't muted.
 Jackson

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