HT1689 When I try to buy songs, the store repeatedly asks me for my Apple ID. I've purcased songs before and have an account balance of over $16.

When I try to buy songs using an existing account with an existing balance, the store repeatedly asks me for my Apple ID sign-in and password. I've purchased songs before and have had no problem until now.

Sorry guys itunes refreshed and all is working

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Problem updating to iphoto 9.6 after upgrading to Yoesmite I am getting the following message when I try top date iPhoto This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canc

problem updating to iphoto 9.6 after upgrading to Yoesmite I am getting the following message when I try top date iPhoto This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canc

"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." ?
This error message will appear erraneously, if you skipped the update to Mavericks and iPhoto 9.5.1 and went straight from an earlier MacOS X version to Yosemite, without first updating to iPhoto 9.5.1 and associating iPhoto to your AppleID.
Try first to buy iPhoto with your AppleID instead of updating. Delete iPhoto from Applications, but don't empty the Trash, then go to the main page of the App Store and search for iPhoto. If you are lucky, it will show as free and you can buy it directly.
If iPhoto is not showing as free, there is no help but contacting the App Store Support: Ask for a redemption code. You will need to provide a prove of purchase for your mac with iPhoto preinstalled.
http://www.apple.com/support/mac/app-store/contact/

HT1414 My wife gave me her older ipad. I have reset and removed all data. My Apple ID (Ipod touch) is not an email adress, but when I try to stu up the ipad it asks for my Apple ID, then tells me that for security reasons the Apple ID must be in email for

My wife gave me her older ipad. I have reset and removed all data. My Apple ID (Ipod touch) is not an email adress, but when I try to stu up the ipad it asks for my Apple ID, then tells me that for security reasons the Apple ID must be in email format?

Change it to an email address.
-> https://appleid.apple.com/

How can I access the iTunes store? When I click on iTunes, my library appears but when I try to connect to the store I get a window saying Error -3221 has occured and cannot connect to the store.

Can anyone please help! I haven't been able to connect to the iTunes store to purchase music for some time now. When I click on the iTunes icon my music library appears, but when I try to connect to the store (top RH side of window) I get a new window saying cannot connect to the store an erroe -3221 has occured.

Baseal wrote:
When I use her Earthlink email address to download apps or whatnot, it says I can't access teh itunes store.
When you say "her email address" do you mean that you set up a separate Apple ID for her using her email address as her Apple ID? If so, was it ever verified by Apple? Did she get the email verification?
You might look here for some help.
http://www.apple.com/support/appleid/

I just updated iTunes on my dell and now when I try to go to the store I get an error message that iTunes has stopped working and the program closes. Ideas?

I just updated iTunes on my dell and now when I try to go to the store I get an error message that iTunes has stopped working and the program closes. Ideas?

I have also retarted twice...

TS3988 when I try to purchase from the store now, it says my account has been disabled. WHY????

When i try to purchase from the store now, it says my account has been disabled. WHY??? I have purchased recently with no problems.

Ray88Ray88 wrote:
What do i do to correct this? ...
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I put some money in my account and when I tried to buy a new APll they asked me for a security Q ,but the problem I don't remember my answers .What should I do ?

I put some money in my account and when I tried to buy a new APll they asked me for a security Q ,but the problem I don't remember my answers .What should I do ?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107524)

When i try to sign in itunes tells me my apple id haw not been used before and to review account but get directed to a set up apple id page. any ideas why please

when i try to sign in itunes tells me my apple id has not been used before and to review account but get directed to a set up apple id page. any ideas why please

Could it be that you are using your account on more than 10 devices? Or that more than 10 devices are still connected to your account?
"iTunes Match requires iOS 5.0.1 or later on iPhone 3GS or later, iPod touch (3rd generation or later), iPad, or iPad mini, or a Mac or PC with iTunes 10.5.1 or later. Limit 25,000 songs. iTunes purchases do not count against limit. Access to some services is limited to 10 devices."

HT201209 when i try to buy something on my ipad it always tells me to use my credit card even though i have funds. how can i use my funds on the ipad????

i tried to buy points for a game with my funds but every time i try to buy them the ipad always sends me to th credit card info!!

On your iPhone go to Settings > Store.
Select the Apple ID at the bottom.
Select Sign Out at the menu selection provided.
Follow this by signing in with your new Apple ID/iTunes store account.
All apps - all paid and free apps include DRM protection which is tied to the iTunes account that was used to download the apps. In order to install an app update for the apps downloaded with your previous Apple ID/iTunes account, you will need to use that account and password.

TS3694 When I try to uninstall or install iTunes it ask me for a disk. I do not have a disk. I am trying to uninstall the iTunes to reinstall it. Thanks.

When I hook my iPad to my Sony Vaio running Windows 7, the unistall program gives me a msg to uninstall the Apple Mobile Application and iTunes to upgrade a driver. When I try to uninstall iTunes, the unistall program shows a msg "the program you are trying to unistall is on disk, please install the disk to continue.' I did not install the program from a disk but downloaded from the Apple Website. Does anyone know what causes this and how can I unistall iTunes to reinstall it. Thanks.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I just downloaded itunes and get an error message (-3212) when I try to connect to the store. I have an hp pavillion using Windows 8.1

i just downloaded iTunes for my Windows 8 laptop and get an error message when i try to connect to the iTunes store (-3212)

Hello Steve,
Thank you for the details of the issue you are experiencing with the iTunes Store. I recommend the following steps for error (-3212):
"Error 3000" through "3999"
Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.
Find the full article at the following link:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Thank you for using Apple Support Communities.
Best,
Sheila M.

After updating, now itunes crashes when I try to connect to the store

My computer is authorized and I had itunes installed on it. I updated to the latest version and now am unable to connect to the itunes store "home" page. As teh progress bar moves to the right (while connecting), it gets about 80% complete, then I get an error message saying "itunes has stopped working correctly. Windows will close the program and notify you if a solution is available."
I am SO annoyed! I have uninstalled and reinstalled itunes several times no but to no avail. Same thing happens. Of course, there'sno tel number for me to call, so I had to waste my time finding this board and posting this message when I coulda/shoulda/woulda had this resolved already.
After the OS7 crashing/locking up my ipad because of your faulty OS7 update and now this, I am seriously starting to hate everything apple.
what more do I have to do to get itunes to allow me to connect to the store to spend money? uninstall, reinstall, uninstall, reinstall... nope, still not working!

Hey Acclimated!
I have an article here that should be able to help you resolve this issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using the Apple Support Communities. Have a good one!
-Braden

MacBook Pro V 10.7.5 won't connect to the Internet. My other laptop works perfectly fine but and so is my iPad, but when I try to connect with the MacBook, it only connects for a few minutes or it does not connect at all. It's driving me nuts, help!

My wifi only connects for a few minutes then goes away, I've been trying to look for solutions on the Internet but none of them work, help! It's really frustrating.

Hello FrancisN,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628?viewlocale=en_US
and
Wi-Fi and Bluetooth: Potential sources of wireless interference
http://support.apple.com/kb/HT1365
Intermittent or complete loss of the wireless connection
Best of luck,
Mario

HT2534 When I change my counrty to the US it asks me for a payment method which I don't have. What should I do to continue without one?

My problem is that I have an account that was set up for the country Kuwait and now I want to change it to the US (or UK) so I can use iTunes store cards but when I get to the payment info there is no “none” option! And i can’t go back and download a free app because I would cancel the country change and return to the Kuwaiti app store.
Thanks.
--ta1ba

Well can you explain my sisters' and everyone elses' US accounts that I made with a bogus address? I use my country's address with the zip code 12345 because we don't have zip codes here. Also the fact that my brother uses his Irish account here in Kuwait.

****, I loaded a $20 iTunes card into my account two weeks ago when I bought the iPod but now when I try to buy a game it keeps asking for a Credit Card or to redeem a code? I don't have the card anymore. What have I done wrong?

?

Select None for payment method > iTunes Store: Changing account information
If None is not available > Why can’t I select None when I edit my payment information?
Yes, you can redeem an iTunes gift card for current purchases.
How to Redeem iTunes Gift Cards and content codes
And you can check the balance of a redeemed card > Account Home - Apple Store

HT1689 When I try to buy songs, the store repeatedly asks me for my Apple ID. I've purcased songs before and have an account balance of over $16.

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