HT1689 Why does my ipad always says CANNOT CONNECT TO ITUNES STORE even when i got all the internet connections needed?
Why does my ipad always says CANNOT CONNECT TO ITUNES STORE even when i got all the internet connections needed?
Check to make sure you don't have your restrictions turned on, which may be preventing your access to iTunes.
Tap on the settings icon, then tap General, then check to see if you have restrictions turned to ON. If so turn it off.
Similar Messages
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when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing this?
Hello katyhale,
I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
If you are getting a white screen when accessing the iTunes Store and using a Windows computer, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store, I recommend the following article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M. -
When I try to download a song onto my iPad from iTunes Match, my iPad says "Cannot connect to the iTunes Store" even though I have a perfect Internet connection.
Try a power cycled of the iPad.
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I cannot download any apps on IPhone 5. It keeps saying "cannot connect to itunes store" even when I am perfectly logged in Itunes Store and App Store. Please help !
I have this problem too since ios6 upgrade.
4S iphone I can connect to itunes on 3g and download an app no problem.
I can connect to wifi no problem and use safari , facebook etc...I can connect to appstore but cannot install any apps over the wifi. 'Unable to conect to itunes'.....
Driving me insane............. -
my ipad says "connexion a l'Itunes Store impossible" when I click the App Store button. So, I cannot have access to the Apps. I have internet connection and I can use my emails and the safari. Please advise.
Try this:
1. Settings>General>Date & Time>Turn off set automatically
2. Set date one year ahead
3. Go back to iTunes and try again.
4. You will get the same error.
5. Go back to settings general date and time and turn back on 'set automatically'
Try connecting to iTune Store again. -
Why does my ipad keep saying "cannot load video"
my ipad keeps freezing up when im watching a tv show ive purchased on itunes and then says "cannot load video". has anyone come across this?
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
How much Available storage space do you have?
Cheers, Tom -
TS1398 Why does my ipad keep saying poor connection on FaceTime ever since ios6
Why does my ipad keep saying poor connection on FaceTime since we went on ios6
I have the same problem with my ipad 2.. ever since i updated to ios 6 it says "connecting" and never connects..and then 5 mins later it says "connection lost" CALL BACK! its so frustrating as i have not had any issue before the update..
both me and the end caller have updated to ios 6, so im afraid the above response doesnt work for me! Some one please help, as its driving me nuts to not able to facetime! -
Why does my IPad 2 say No Service?
Why does my IPad 2 say no service even though cellular data is turned on?
Not sure. Either you don't have service - not in range of an available cell tower, or your iPad has a problem.
Any change after powering your iPad off and on? -
Whenever I try to download an app, it always says "Cannot connect to iTunes Store", even though I am connected to wifi three bars. And sometimes it just goes blak and quits the app. Right after I downloaded iOS 6 this started to happen. Please help me.
See these previous discussions help.
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
HT2731 why does my ipod keep saying your apple id has been disabled when i try to get a free app?
Why does my ipod keep saying 'your apple ID has been disabled when i try to get a free app???
If you rest it on your computer's iTunes then try logging out of your account on the iPod by tapping on your id in Settings > Store and then log back in and see if it then works.
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Why does my iPad I.o.s 7.0.4 keep crashing when I start to play game ex: HayDay
Why does my iPad I.o.s 7.0.4 keep crashing when I start to play game ex: HayDay
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
Note: Also consider Deleting any Apps you have Purchased / Downloaded but you now never use... -
Why does my iphone 4 ios 6 not connect to itunes store or allow Passbook to do the same?
why does my iphone 4 ios6 not connect to itunes store nor allow Passbook to do the same?
Same here........ I'm using my iPhone, iPad and MacBook pro and I "cannot connect to iTunes"............my Internet connection is great......... The apple store might be doing some update!
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Hi, I have upgraded my iphone 4s to ios7 and now when I am trying to login to app store, it says "Cannot Connect to iTunes Store". When I try clicking on the "Terms and Conditions" in iCloud, it first says "Cannot Connect" and then the following message: "Verification Failed: the certificate for this server is invalid. you might be connecting to server that is pretending to be setup.icloud.com, which could put your confidential information at risk". My wifi is working properly as I have accessed websites from safari. I reset my network settings too and even reset my password. But none of these get my iphone working.
I'm having the same problem with the iTunes Store...it much be down :(
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Cannot connect to iTunes message appears when trying to access the updates section of the AppStore? How can I fix?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
25 apps on my wife's phone need updating and now it "Cannot connect to iTunes Store" only when i try to update them for her. I can access the iTunes store for all other options but not to update. How can I get her updated?
Try quitting the App Store:
Tap the home button to get to the home screen. Then double tap the home button, and hold your finger over the App Store icon. Tap the red when it appears. Tap the home button again to return to the home screen.
Try resetting:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost.
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