HT1695 After I have connected my iPhone to my laptop I cannot get my mobile data to work the laptop. Does anyone know what I need to do to get it working?
Can anybody help me with this? Can't get my mobile data to work on my laptop while my iPhone is connected to it!
Not clear what you mean by "getting mobile data to work on my laptop." Do you mean using your phone as a mobile hotspot for your laptop? Did you enable Personal Hotspot in the phone settings. Is hotspot/tethering provisioned in your carrier data plan?
Similar Messages
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I purchased and Iphone 5 directly from apple, sim free over 12 months ago now. I have been using the phone on Vodafone with no issues. I have now upgraded to the Iphone 6 and therefore sold on the Iphone to a friend of mine. He lives in Ireland and therefore has a Vodafone Ireland simcard. Given that the phone was brought sim free from Apple directly, we didn't foresee that this would be an issue. However, when he goes to activate the phone, this message appears;
The SIM card inserted in the iPhone does not appear to be supported.
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Does anyone know what I need to do? I have got onto Vodafone, and they have been useless!! Apple say the phone is out of the 12 month warranty and therefore want to charge £25 before they will even speak to me about it. I requested an NUC from Vodafone, however, they are saying they need a proof of purchase from Apple as I did not buy the phone from them. I do not have my receipt anymore as the purchase was over 12 months ago now.
Any advice much appreciated.
Thanks,
PhillNow you have discovered that a sim free phone and an unlocked phone are NOT the same thing. Had you purchased an unlocked phone from Apple, then you would not have had problems and as it is, a sim free phone is not the same and sim free will lock to the first sim card that you insert into the phone, so effectively, you phone has been locked to Vodafone and this is why you now have problems.
If your phone is locked to Vodafone, then they are the only ones who can unlock the phone for you - Apple does not and cannot unlock phone - this is the province of the carriers only.
You had the contract with Vodafone when you used the phone and so you need to keep on at them to unlock the phone for you. If they still require proof of purchase and you cannot give them this and they will not unlock the phone for you, then this phone is useless to the friend that you sold it to - he will never be able to use it and basically, you are looking at giving him a refund for the phone for the amount that he paid you for it.
You need to keep on at Vodafone to unlock the phone for you or give your friend a refund for the phone as it will be useless to him and he will never be able to use the phone.
Hope that you now understand that a SIM Free phone and an Unlocked phone are NOT the same and I hope that when you purchased your iPhone 6, that you bought an unlocked phone? -
I've just reset my settings in my iphone 3gs and it now has just a black screen with apple logo, does anyone know what I need to do please?
You must have the credentials that were used to turn on Find my iPhone on the device. Without them, you can not get past the activation lock.
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In need of some help!! my iphone 4s is not letting me take pictures or videos or even use the flashlight, does anyone know what to do??
Hello Albert3232,
It sounds like you cannot use either camera, nor the LED as a camera. I want to recommend a couple of things here.
First, close all the open and running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the phone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
All the best,
Sterling -
I changed my iphone password last night before i went to bed, now i can not remember what i made it and i am locked out of my phone, Does anyone know what i can do in order to get back in my phone?
You will need to try to restore your iDevice from the same computer that you most recently synced to.
Read this: http://support.apple.com/kb/ht1212
If you can't do the restore then you will need to try Recovery Mode.
Read this: http://support.apple.com/kb/ht1808
Follow the instructions very carefully. -
I have created many albums in iPhoto and when I opened iPhoto today, I can't see them any longer. Anyone know what I need to do to be able to view my albums again in the left hand margin?
Thanks in advance for your help.
dkPlease make a Genius Appointment and take it in for service.
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I'm moving to Canada shortly and want to take my UK bought Imac along. Does anyone know if there are any problems with power differences. I havent managed to find a specific power adapter for this yet so wanted to get some advice. Thanks
To update your phone requires using the latest version of iTunes, on your computer, as well as Internet access. The update to iOS 5.0 or higher is an erase/restore deal, so you not only have to make sure all of the content, currently on your phone, is on your computer and accessible, you need to update iTunes first, have Internet access, then update your phone. There is no way around this fact. You could go to an Apple store or use another computer, but you run the risk of losing all of your data it you do that.
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My Iphone dosn´t start, and it has been off for 2 days now. Does anyone know what the problem is?
My Iphone dosn´t start and I´ve been chrged for one day and just let it be for one day. Anyone knows the problem? Thanks
Try to start it by holding the Power and the Home Button together.
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I've tried holding the power button and home button simultaneously while connecting my phone to itunes but it still doesn't recognize my phone. I have uninstalled every component of itunes and run the device manager and I've really done all I think I can do. Will I have to take my phone to the apple store or are there any other solutions?
Mine gave me an error in itunes side that it didnt recognize the phone. But when I unplugged and re plugged it it was fine. Or is yours on the screen with the little plug? You might have to go to Apple. I have that happen to a friend on the 7 upgrade. She needed a new phone. oy!
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My Ipad which has a capacity of 28.5 GB (and I have used less than 10), is telling me when I want to update the ios system that I have the latest version (which they say is 5.1.1). This is not true. As I need version ios8 to download apps. Can anyone tell me why I cannot download the latest version and why my ipad keeps telling me I have the most recent version? I went into my Itunes account and tried to update it there while connected, but it is also telling e I have the latest version (5.1.1) too! Why is this happening and what can I do to obtain the upgrade?
Unfortunately yes, though technology would never move on if it kept to older standards and did not strive to do more.
The app store always gives you the option to use a previous version of the app IF it is available for your device.
Sorry but you are stuck without new hardware.
PJRS -
How do I remove Avast from Safari?
"Avast" is perhaps the worst of the whole wretched lot of commercial "security" products for the Mac. Not only does it fail to protect you from any real danger, it throws false warnings, destabilizes and slows down the computer, and sometimes or always corrupts the network settings and the permissions of files in your home folder. Removing it may not repair all the damage.
Back up all data, then remove "Avast" according to the developer's instructions. Restart.
If you tried to remove Avast by dragging an application to the Trash, you'll have to reinstall it and then follow the instructions linked above. -
My i phone wont connect with my jawbone, does anyone know what to do?
my i phone 4 wont connect to the jawbone, does anyone know what to do? please help.
What happens when you try to pair the devices?
Are you able to put the headset into pairing mode?
Does the iPhone not detect the headset at all?
Have you tried turning bluetooth off and back on for the iPhone?
Have you tried resetting or restarting the iPhone? -
I have 2 Airport Base stations that I am trying to use to extend my WiFi but I cant get them to work. I downloade Airport Utility to windows 7 and it doesnt recognize any devices. I have them plugged in and they have a solid yellow light. Does anyone know what I need to do to get them to work. Your help would be appreciated.
Thanks for providing the model information.
I would recommend that you start by performing a "factory default" reset on all of your AirPort base stations. Once completed power them all down. While powered-down, temporarily connect both Express base stations to an open LAN port on the Extreme using separate Ethernet cables.
Once connected, power up the Extreme; wait five minutes, and then, power up each of the Express base stations. Which you power-up first doesn't matter.
Now start up the AirPort Utility on the PC. It should now "see" all three base stations. If so, go ahead and configure your extended network.
Please post back your results. -
After I sync my ipod itunes is giving me the message that backup for my ipod cannot be saved on the computer does anyone know what I could do to fix this issue?
Check out this Apple document -> iTunes: "Backup could not be saved on the computer" alert message
To resolve this issue, delete the backup in iTunes Preferences and then create a new backup. If you would like to retain a copy of the backup, you can move the backup file to a different location. The backup is located in the locations below.
On Windows Vista and Windows 7:
\Users\[username]\AppData\Roaming\Apple Computer\MobileSync\Backup\
To delete the backup file:
Open iTunes Preferences by choosing iTunes > Preferences (Mac) or Edit > Preferences (Windows).
Select Devices.
Select the device backup to delete.
Click Delete Backup. iTunes will ask if you are sure you want to delete the backup. Click Delete Backup.
Click OK.
To manually create a new backup, right-click (or Control-click) iPhone on the left side of the iTunes window under Devices and choose Back Up from the shortcut menu. -
i have an iphone 4 and after updating it to the ios5 software, it will not allow me to activate nor allow me to leave the setup page. i plugged it into itunes and it is stuck there too... i cannot even restore it. does anyone know what to do?
I have had this same issue but thankfully fixed it. Follow he steps below:
Sync your iPhone with you iTunes therefore your info is backed up. Unplug your phone.
Go to Settings > Reset > Erase All Content and Settings
Once your phone has reset and come back on answer the question until it asks if you want to back up from itunes Click this then plug your phone in.
After everything has sync'd back to your phone everything should work fine.
Hope this helps.
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