HT1695 Hello I was given an ipad from my mother because she bought her a newer ipad and I am having trouble connecting to my wifi due to needing to add vpn configuration. Can you please help me?
Hello I was given an ipad ios 5.1.1 from my mother she had purchased a newere version. I am unable to connect to my wifi due to needing to setup my vpn configuration. Can you please help me?
You haven't told us what you've tried to get the vpn working and what errors you may have encountered, so I'll just give a link to an overview of setting up vpn on a device...
http://support.apple.com/kb/HT1424?viewlocale=en_US&locale=en_US
Similar Messages
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I bought a used iphone from a friend and I am not able to use it in Ethiopia. It is carrier blocked. Can you please help how could I unlock my iphone 4?.
Unlikely as you do not meet there requirements for unlocking.
Have your friend the provided the phone contact them. Based on your statements I am concluding he was or still is an AT&T customer, that is one of the requirements of getting the device unlocked. -
I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio. Can you please help and tell me what i need to do. Thank you
Make sure all of the videos used in the project that is having that problem are from the same event. If they are from multiple events, move them all into one event.
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Hi can someone please help ? My Daughter and I got new iPads for Christmas. 4th generation. We r unable to use FaceTime it is saying we are unavailable for FaceTime and it hangs up. Could someone please explain how to resolve this mater....thank you !
That would be the wireless number assigned by AT&T when the purchaser of the iPhone signed up as a customer with AT&T. If neither you nor your uncle ever activated the iPhone with AT&T, click the "non customer" button.
Note that jailbreaking often renders it impossible to get an iPhone officially unlocked, so don't be surprised if it fails. If it does, then you may have to buy a new iPhone, this time one that is officially unlocked.
Regards. -
Hi I can't able to use my wifi, I shows dim and I reset my network setting as well but still I am facing same problem. Can you please help me out
Your WiFI chip has failed. The phone needs to be replaced. Bring your phone and $199 to Apple for out of warranty replacement. If your phone is still under warranty, then the fee will be waived.
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HI
I have 2 IPads, I am unable to use one of it because I have forgotten my pass code and also logged out from iCloud accidentially. Can you please help me to solve this problem.
Cheers
RaveenaFollow the instructions on this page : Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
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Safari could not open the page on my new ipad mini's because the server stopped responding- new ipad mini's (2 from separate places) are not working with At & T router but computers work fine. Yesterday I got it to work. Weird. Can you please help me. I've tried everything. Thanks ya'll!
Hello SavannahSweetie,
I was looking into the issue you are desribing, and found a great article for troubleshooting wifi connections with iOS devices. It's called iOS: Troubleshooting Wi-Fi networks and connections and can be found here: http://support.apple.com/kb/ts1398.
Start with this section, and work your way down if needed.
Basic troubleshooting
Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
Verify that you are in range of your Wi-Fi router or base station.
Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Update your Wi-Fi router to the latest firmware.For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
Restart your iOS deviceHold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
All the best,
Sterling -
Unable to sync iMac address book with iPad. Can you please help?
Unable to sync iMac address book with iPad. Can you please help?
I have the same problem as Sheilaza but haven't been able to solve it using the advice offered. The same problem applies to my Calendars. When I look at my iPad settings in iTunes, it says:
Sync Contacts
Your contacts are being synced with your iPad over the air from iCloud.
Over-the-air sync settings can be changed on your iPad.
and the same for Calendars.
On the iPad, in iCloud settings, I have checked 'Contacts' and 'Calendars' as 'ON' but the Calendar remains blank and the Contacts are a very old version that was somehow created when I set up the iPad initially.
Any ideas?
Thanks. -
Hi,can you please help me wat can I do when my IPad was stolen?
Hi,can you please help me wat can I do when my IPad was stolen?
If you set up the Find My iPad service in the Settings prior to the iPad going missing, then there is a chance that can be tracked, wiped of its data or locked (which does the same thing as activating the screen lock), though it depends on a number of factors: the iPad is turned on, is connected to a WiFi or 3G network, and has not had the Find My iPad service turned off or the iPad completely restored. Log into icloud.com and go to the Find My iPhone section.
If you did not set up Find My iPad, then there is no way to track it. Report the loss the police and change any passwords for any online accounts you may have used from your iPad (the iTunes Store, for instance).
Regards. -
Hello ,
I purchased my IPHONE about 2 months ago. I am visiting family in DE & this tuesday it starting to go off & on by itself. Then the icons looked like they were floating . Then I could not call or text . The SIRI device would not work. Then it would shut down then the apple icon would reappear. I took it to a verizon dealer in Rehoboth DE & they said it BUGGED OUT/It is in a RESTORE MODE. It will not turn on. We could not transfer anny of my pics or contacts. I never even had a chance to back up the memory on ITUNES.
The tech @ Verizon said to contact APPLE to trouble shoot and try and transfer the contacts from my yahoo acct.
Can you please help?
Ginaset up your yahoo account in mail, contacts, calendars as an Exchange Account and you should be able to get your contacts from Yahoo from there.
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Can you please help me. I purchased the new Apple I 4s phone from AT&T. I bought it out right. NO CONTRACT!! I paid almost $1000.00 for it. I then, had it enrolled it in my company's ATT service plan. They paid the bill for my service. Since, I have left the company. I have retained, and assumed financial responsibility for the phone, and the phone number with AT&T. The same day I assumed ifinancial responsibility, I had the phone number ported to a new service provider. ( Straight Talk ) After doing so, my phone worked fine. (as far as cellular service) NO DATA Service !!!! I have been on the phone with AT&T, Straight Talk, and Apple, FOR HOURS over TWO days!!! Trying to get this problem resolved. All I need to do, is change my APN settings (access point name ) settings. Its my phone!!! Why does any body have this APN menu locked from me??? I've been on the phone for two days between, AT&T, Straight Talk, and Apple products technical support teams. Everybody points the finger at the next guy!! What can I do to get the phone, that I paid for, work for more than just a phone, and a paper weigh?
PLEASE HELP ME!!!!!
Jason
Sent from my iPhone
<Email Edited by Host>Wow... you seriously over paid for an iPhone.
That probably explains why you have/had no clue you were purchasing a locked device and think it's an Apple problem to get it unlocked. -
my ipad give me the apple sign without running up it appears all the time in the screen , i tries to reset my ipad , but still in this problem , can you please help me?
You may want to look at this about using recovery mode to restore your iPad.
http://support.apple.com/kb/ht4097 -
I am trying to authorise a new computer. Apple's instructions are to select "Authorise this computer" from the itunes store menu. I can't find this in any menu. Can you please help? How do I authorise my computer?
Authorization and Deauthorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
More On De-authorizing Computers (contributed by user John Galt)
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us. -
hi
i am working with indesign on a book in hebrew. and the page numbering that i apply. showing from left to right insted of right to left.
can you please help?
thank you. irisHi Shawninglewood,
Welcome to the Support Communities!
The article below may be able to help you with this.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Cheers,
- Judy -
Hi my name is Natalia R. I had subscribed to FIT Radio, and got charged monthly. Now, I do not want the app anymore. I have tried canceling it, but it does not allow me. How do I unsubscribe from FIT Radio app. I tried, but it keeps charging my card every month. I DON'T want it anymore. Can you please help me stop this issue and cancel it completely without any further charger to my card.
Thanks,
Natalia R.
<Personal Information Edited By Host>The following may help: Manage your auto-renewing subscriptions - Apple Support
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