HT1695 I am trying to set up my new iPad (1st time owner) and it tells me it is unable to join my home wifi network. What do I do now?

I am trying to set up my new iPad (1st time owner) and it tells me it is unable to join my home wifi network. What do I do now? This is the only wifi network I have...

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Similar Messages

I am trying to set up my new ipad. I am at the Wi-Fi part. I have clicked on the network that we use at home but it isn't connecting.

I am trying to set up my new ipad. I am at the Wi-Fi part. I have clicked on the network that we use at home but it isn't connecting. At first there was an IP Address, a subnet Mask and the DNS. Now I just have the DNS showing. I am not sure what to do next?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT1218 I'm trying to set up a new iPad..it asks for my WiFi network.. I find the network..then it asks for information that I have no idea about: IP address, Subnet Mask, Routet, DNS, Search Domains, Client ID..also the headings are: DHCP,BootP, Static..c

I am trying to set up my new iPad. it asks for a WiFi connection.. I have one..then the next page asks for these things:DHCP,BootP,Ststic then IP address, Subnet Mask, Router, DNS, Search Domain, Client ID then HTTP Proxy I have no idea what any of this means...can someone please help me???

Thank you sooo much. I was so disappointed...I couldn't wait to get started with the new iPad..then ran into the problem. So simple. You made my day. Thank you for your expertise!!

I am trying to set up my new iPad 2 and to begin I installed iTunes on my laptop and connected the iPad to the USB port. Neither Windows or iTunes recognizes the device. I did everything this site told me to try and still no luck. Help!

I am trying to set up my new iPad 2 and to begin I installed iTunes on my laptop and connected the iPad to the USB port. Neither Windows or iTunes recognizes the device. I did everything this site told me to try and still no luck. Help!

You will not be able to see what version you are running until the iPad is activated. It will be in Settings>General>About >Version when you can get to the settings app.
The slider bar that you are describing sounds like the screen lock side switch and that has no bearing on setting up the iPad or connecting to WiFi.
Why don't you try rebooting your router? Unplug it for about 30 seconds and then plug it in again and see if the iPad will recognize and join the network.

I've tried everything and still am unable to join my own wifi network from my iPhone 4s

I have an AirPort Extreme running the latest software. I've tried everything and still am unable to join my own wifi network from my iPhone 4s, iPhone 3Gs, iPhone 3G, my girlfriend's iPhone 4. The only devices that will connect to the network are our MacBook Pros and iPads, (1 and 2). I have reset the airport to default settings, I've restored my iPhone, I've even disabled the password. I am still unable to join my open airport extreme wifi network. PLEASE HELP!

Saying you tried everything isn't helpful. Perhaps describing in detail what you've done would allow people to better assist you.
If you're ever experiencing strange problems connecting to any wifi point you can always try resetting your network settings on your iPhone itself. This solves the majority of wifi problems.
To do this go to Settings > General > Reset > Reset Network Settings. This will clear all of your saved wifi hotspots and passwords, and hopefully solve your issue.
Please try this and respond with your results.

HT3867 I'm trying to set up a new iPad air. Why is it unable to join my wi-fi network, even with correct password?

Why am I unable to join my wi-fi network with new iPad air using correct password?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

When trying to sign in to my itune account on my new iphone i couldn`t remember my id and password and tried to set up a new account but it failed and have since remebered my original id and password but my phone only comes up with the alternative email

I tried to access my itunes account on my new iphone 5s i couldn`t remember my id and password and tried to set upa new account but this failed, but have since found all the id and password for my original account but my phone only comes up with the alternative email i tried to use and i can`t change this,can you help please?

Hi ruffdog64,
If you are having issues changing the signed in Apple ID on your iPhone, you may find the following article helpful:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht1311
Regards,
- Brenden

I have a Verizon card for Internet service and am trying to set up my new iPad. During the setup iPad recognizes my wireless but can't connect. Any suggestions?

Updated product info . Trying to set up Internet in new iPad using a Verizon wireless card.

A wireless card won't help. For set up, you need to connect to a wireless router, or via cable to a computer running itunes.

Trying to set up my new iPad

I am trying to setup my new iPad using the "restore from iCloud backup " function. My old iPad is updated to the latest available iOS yet the new iPad is not allowing me to choose the latest backup (just done this morning) as is says iOS 8.1.1 is required. Any suggestion? I have powered both devices off and back on to no avail. Any help will be much appreciateD. Thanks!

Hi if your other ipad is an old one the backup may not be compatible, so just set up and use the same Apple id & password You should get your Apps & data back but Apps will need updating Do setup over your Wifi. Cheers Brian

HT4623 I just got an iPhone 4, and I can not connect it with my iTunes. I tried to set up a new iTunes account but it says that my security code is wrong, even when everything is correct. What should I do?

I just got an iPhone 4s, and I can not connect it with my iTunes from my previous account. I have already tried making another account, however it says that I have the wrong security code even though this is not true. What should I do?

Contact iTunes support. There's a link to it on the bottom of every page in the iTunes store.

HELP - i am trying to set up my new ipad mini and can't get passed the wi fi network - it won't regonise my password - which is correct.

Hi all.
I have just bought an ipad mini - and just went thru the start of the set up till the wi fi - it does not reconise my password!! which is correct.... i can't go any further and am very stuck.... help please

Hi again.... i did restart the router - and still didn't like my password - my brother connected to the same network last week on his ipad 2??? Its my parents wi fi??? so can't look into it now - would it be easier for me to try via my PC itunes and do it that way ?? as i do not understand how to log into the rounter - sorry not a computer geek :-(

I am trying to set up a new ipad 2 for my wife.

I found my name and number under her contacts on the new ipad. I chose to send a text message to MY phone number from HER ipad. When I recieved the message, it showed up as coming from my name... WHY?

Cara,
If those email addresses are already in use somewhere else, you can get new email addresses for your kids. You can do this via your ISP, or by one of the free email services such as hotmail, yahoo, or gmail.

TS1398 I'm trying to set up my new iPad.

it doesn't find my network. When I type it in and give the password, it says unable to scan networks. I know my network name and password, but the iPad doesn't seem to find it. It doesn't even offer me "settings" yet.

You cant get into the settings until the iPad is activated so that's not an option. You can't do anything until it is activated.
Try rebooting your router. Unplug it for 30 seconds and then plug it back in again. If that doesn't work, activate using iTunes on your computer. Restart the iPad first, then plug it into your computer with the cable and iTunes should startup and take you through the activation process.
If you don't have a computer, you will have to take your iPad to another WiFi network and try there or take it to an Apple Store and they will activate it for you.

Setting up Brand New iPad 2 - iTunes Sharing and Getting Files from old iTunes Account

Greetings. I recently purchased an iPad 2 (convert after 20 years of PC use) and have been waiting to set it up until I knew the proper way to proceed. I have multiple questions and am hoping those of you with more Apple experience can help out a convert .
I would like to set it up with a new iTunes account so when my wife gets her iPad 2 next year we can share apps and movies we buy on iTunes. Do you always have to sync your iPad to your PC to get your latest purchases or can you do that via the wireless connection directly on the iPad after the initial set-up?
That said, if one of us buys an app/movie, will we both have to carry it on our iPads or will they store remotely on iTunes or on our PCs? I'm just concerned about maxing out the storage space on the iPad. Do the purchases need to occur on your PC vs. the iPad itself for both to have the app/movie access?
I've also read about iCloud issues and syncing all calendar/contact/etc. accounts if two iPads are set-up with the same Apple ID. What's the best way to initially configure the iPads so that you avoid this headache in the future?
Once I get all this settled and get a new iTunes shared account working, is there any way to get the movies I have in both of our old iTunes accounts into the new shared iTunes account? Can I simply drop them on a jump drive from one PC and place them into an appropriate folder on the new PC that the iPad sync's to if it does in fact need to sync?
Again, appreciate all the help and sorry for all of the confusion and multiple thoughts. I would just like to set this thing up once and for all the right way.
Thanks again

1, you can (re-)download a lot of purchases directly on the iPad without having to connect to your computer - apps and ibooks can be re-downloaded (as long as they remain available), music can be re-downloaded in some countries; tv shows can currently only be re-downloaded in the US. Re-downloading
2, films are a one-time only download, so you can either download it on your computer's iTunes and sync it to your device(s), or if you download it directly on the iPad you will need to then copy it to your computer's iTunes (connect the iPad and do File > Transfer Purchases) so that you can make a backup and copy it to your other iPods, iPads etc.
3, I haven't had any problems with iCloud, but then I don't share my account so it's only my account and contacts on my iPad and iPhone.
4, you can authorise your old accounts on your computer's iTunes (Store > Authorise This Computer) and copy the films onto it : File > Add File To Library - you can't copy or transfer content to a different account (nor can you combine accounts), they will remain tied to the original account
The iPad's manual has some info about syncing and each of the built-in apps (the iBooks app is covered in the manual though it isn't pre-installed, but you can download it for free from the store) - the manual can be downloaded from here http://support.apple.com/manuals/#ipad

How do I set up a new iPad to my iCloud?

I am trying to set up my new iPad 4 from my cloud. However a message appears which says "no iCloud back ups are compatible with the version of iOS 6.1.3 on this iPad" and I am unable to select any recent backup.
My iPhone 5 uses iOS 7.0.4
Can anyone help? Do I need to delete something?
Thanks

Try the steps detailed here: Backup & Restore

HT1695 I am trying to set up my new iPad (1st time owner) and it tells me it is unable to join my home wifi network. What do I do now?

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