HT1695 My wifi doesn't work at all, I talked to someone yesterday and they said I should have it replaced, How would I do that?

So basically I decited to download IOS 6.1 yestreday, and while I was at it I decited to set my ipod back to factory setting because I had too many pictures. So after I set it to factory settings I was setting it up but no matter what I did, the IPod wouldn't connect to my wifi. At first I thought it was my router, so I restarted it. It still didn't wiork. So then I went on my laptop and the internet worked fine on it. That's when I realized it was my ipod.... I talked to a apple person yesterday and he said I should get a replacement... How would I do that? I'm not sure...

- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
- To send it to Apple see:
Apple - Support - iPod - Service FAQ

Similar Messages

Hello to everyone!! I have a huge problem and I feel very angry grrrrr!!! My iPhone 4s has iOs 6.0.1 and my wifi doesn't work at all please dear apple do sth!!! help me!!!!!!

Hello to everyone!! I have a huge problem and I feel very angry grrrrr!!! My iPhone 4s has iOs 6.0.1 and my wifi doesn't work at all please dear apple do sth!!! help me!!!!!!

Κανε backup στο iTunes και μετά κάνε restore as new. Δηλαδή Settings>General>Reset>Reset all Content and Settings. Οταν τελειώσει θα έχουν σβηστεί όλα. Μην κανεις restore from backup. Δοκίμασε πρώτα νε δεις αν δουλεύει το wi-fi. Αν δεν δουλεύει πας στο service. Αν δουλεύει κάνε restore from backup. Αν το πρόβλημα ξαναεμφανιστεί τότε πρέπει να ξανακανεις restore as new και να το στησεις απο την αρχή. Αν δεν εμφανιστεί έχεις καθαρίσει. Μην ξεχάσεις να συγχρονίζεις επαφές και ημερολόγια πριν το restore.

So I deleted all my apps pictures music etc. and it's saying I have 1.4 GB available where is that space coming from

So I deleted all my apps pictures music etc. and it's saying I have 1.4 GB available where is that space coming from ? Please help

Check your Videos and your text messages - if there are any pics or videos in text messages, they can take up a lot of space.

Help! This probably sounds dumb, but I got my Ipod touch fourth generation yesterday and they said I could sync the music from my computer to the Ipod. Could you guys help me do that? All the websites I have looked on don't help. Thanks!

Help! This probably sounds dumb, but I got my Ipod touch fourth generation yesterday and they said I could sync the music from my computer to the Ipod. Could you guys help me do that? All the websites I checked didn't help. Thanks!

You need to read the manual
Click Support at the top of this page, then click manuals
Open itunes, connect ipod, select what you want, sync

On version 19 which just downloaded why doesn't the primary search box doesn't work when all other search functions (address box and upper search box) do?

The primary search box in the center screen does not respond to any search input.
In contrast:
(1) the https:// address box responds immediately and normally when input is provided and the curved arrow tapped,
(2) the upper search box in line with the address line works normally also when a search inquiry is provided and the magnifying glass tapped, and
(3) all bookmarks work normally as they had previously prior to Firefox upgrading to 19.
Everything seems normal with the exception of the center search box and the search command.

I have tried all the so-called fixes listed here, but since downloading version 19, I can't get the search box to work. If I go through and try the fixes here, it works until I shut it down, and then I have to go through all these steps again. Trying to get someone to help is virtually impossible, and I am getting to the point where I will uninstall Firefox and use IE, as I have no other choice!

Just bought a macbook pro 13 inch and wifi doesn't work at all

, can't connect to my home network and in the advanced settings it says "wifi has self-assigned ip address... and will not be able to connect to the internet"

if you have other computers in the house, your modem might be blocking it. I've have seen users with the same issue and have experienced it myself. if powering down all computers and devices that connect to the modem do not work, i will have to suggest you call your internet service provider to assist you with your modem.

My wifi doesn't work if I keep my data services off

Hey. My wifi doesn't work ( i cant surf) with data services off. and if i keep data services on that is if my blackberry services..and surf the webpages ..my balance gets decducted..but i have unlimited blackberry plan. and on the first place my balance shouldnt be deducted because i am using my wifi ( in case my page gets open through wifif not blackberry services) and if i am using my balckberry internet either way my balances shouldnt get decducted. i have torch 9800 and my service provider is VODAFONE INDIA please help me out cus i cant use my wifi..without bbm services..

knottyrope wrote:
What device and OS are you using?
With my torch 9860 on OS 7.1.0.402 i can still have BBM and surf with data services off and wifi on.
Yes, this is something [NEW]... we know that.
(**Edit, sorry I left out the word new earlier.)
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My 3g internet doesn't work anywhere. I can get internet with wifi, but when I turn that off, the internet doesn't work at all. Any ideas?

I've already tried resetting the phone. Nothing seems to work. Occasionally the internet works fine, but most times, it doesn't work at all.

Contact your carrier to ensure data access with your carrier's cellular network is provisioned properly with your line/number/account.

My new iPhone 4 doesn't work at all

You are definitely not alone with your issues. I'm on my second iPhone 4 unit, and am still having the same problems. I've had proximity sensor insanity, battery draining after 8 hours of stand-by (NO USE, just sleeping) to the point that my phone goes into a coma and has to be plugged in to be revived, the grip of death dropping calls....
But the single most irritating and infuriating problem is the signal strength/reception fluctuation. I share a house with two iPhone 3Gs users, and I had an original silverback iphone until July 2010. They all work fantastically well with no issues when I'm at home (where I am just about 24/7, since I work from home). *_My new iPhone 4 doesn't work at all.*_. Signal strength is all over the place. I did a test where I sat watching the bars showing signal strength for five minutes. In that time, I saw it switch from E (edge?) with full bars to 3G with full bars to 3G with 1 bar to 2 bars to 4 bars to 1 bar to "Searching." Then back to 3G, with degradation of bars from 3 to none, then E network appears again, this time with full strength. This all with the phone sitting on a table, not being touched by human hands.
It seems that my iPhone is constantly switching actual physical networks, and as a result signal strength is all over the place from one 30 second period of time to the next. This drains the battery like crazy, and means that all incoming calls go to voicemail--usually without my phone ever ringing.
The 3G phones in my house work great. The 1st G iPhone I have had since the week it came out worked great (though its battery doesn't hold much of a charge anymore, after three years). On my new IP4, games are awesome. The videos and photos are amazingly clear and high quality, and editing on the phone is out of sight. iPhone Apps rule. MobileMe syncs my contacts quickly and easy. The only thing I love more than the iP4 features is my iPad--it rocks.
Everything works on my IP4 at home BUT THE ACTUAL TELEPHONE FUNCTIONS. This is unacceptable. In late August, after two weeks in which I had 4 minutes of phone use, the nice folks at the Apple store switched me to a new phone, no questions asked. The phone worked so much better, I could send texts and place calls most of the time (this was now the first part of September)...except that now that I was using my IP4 to make phone calls, I started having a problem with the proximity sensor during those calls. I'd be talking and my cheek would mute the phone, turn on speaker, open contacts and edit info (with gobbledygook), and of course, hang up on people.
So around Sept. 18 I was told by Apple phone support to update to iOS 4.2, restore as new, and do two complete power up and drain down cycles. This would fix the proximity sensor and any other issues.
Well, I would love to see if iOS 4.2 actually did fix the PS, but I can't get the signal strength to stabilize long enough to have an actual phone conversation. I'm back to watching the signal strength go up and down at random (with me touching/holding it carefully to avoid grip of death, and also when I leave phone on the table with screen lock off --no touching). It is back to switching between E network and 3G and varying strengths of wi-fi from my home network. This eats up battery from 100% to low enough to turn off in under 10 hours of standby (usually 6-7). Essentially, my IP4 is back to being unusable as a phone.
So I did another long, involved call to Apple tech support on 9/18. They tell me that I have to turn off wi-fi, turn off 3G, turn off push/fetch and notifications, shut all apps (no multi-tasking) and do everything but switch my phone to airplane mode--and see if the battery holds up for 24 hours in standby. If that didn't work, I should restore from new, but not load any contacts or network or data or anything--just leave it as it would be out of the box new.
As a test, I turned everything off as advised: 3G, wi-fi, push, etc. Now my battery life is back to normal, where I can have the IP4 on stand-by for up to two full days before needing a recharge. Fabulous. BUT IT'S NOT A SMART PHONE if I have to turn off 3G, turn off wireless, and not use email push and so forth.
I'm so frustrated I could scream. I'm quickly coming to the conclusion that there is a significant flaw in the new iPhone. Or perhaps it is just an issue for iPhone 4 users in areas where the signal strength is marginal, or where there are two types of overlapping network coverage (E and 3G in my case). I know that the networks themselves are in good condition--though I'm in a semi-rural area, the state capital is 4 miles away, and I know they have a new tower and good coverage for the politicians and power brokers around town. The phone coverage area I live in has Edge network in the south part of the network area and 3G in the north part, which is the state capital. I'm right in between. Could this be the problem? AT&T says no, it's Apple's fault.
Message was edited by: HighSierra

So what to do besides complain? Troubleshoot?
I just wonder if all of us who have had chronic signal strength and "Searching for network" issues that totally drain the battery might have something in common, despite being all over the world? I'm using wi-fi 95% of the time, and live in a semi-rural area with overlapping networks run by same carrier. Apple folks hinted that maybe in my area the network usage is nearing capacity (resulting in getting kicked off of 3G and down to E as new calls are placed that strain capacity). They also hinted there could be interference from mountains or other objects. But here's the thing--3G phones work fine, and my IP4 works fine when I'm away from home, usually in the capital city on strong 3G network. (When I say "works fine I mean the signal is good and calls go through, I haven't tested battery drain away from home yet).
I have to conclude that the problem is the IP4 itself--something about the hardware or the software (namely, the way it connects to the phone network) is horribly wrong. Other folks who live in urban areas or with strong networks that (likely) aren't over-utilized don't seem to have this issue. After reading through these pages, it also seems the wi-fi may be a major culprit in draining the battery and in varying signal strength (this is from Apple phone support, which said that varying signal strength and the constant pinging off the home wi-fi is creating a "power struggle" and keeping the phone constantly looking for the best connection option). Mind you, 3G iphones on the same home network have no problems whatsoever.
So while I'm not a technical expert, it seems like the problem HAS to lie in the differences in the way the IP4 connects to the cellular and/or wi-fi network. And since the connection/signal strength problem was "resolved" on my replacement phone, but then "broken" again by the software update of iOS 4.2, I'm leaning toward this being a software issue. I've offered to help Apple troubleshoot, and I'm trying to be patient--because the IP4 is a work of art and I've never had an issue with an Apple product before. But all they want me to do is restore, restore, reload, restore, and then drive 1 hour to the nearest Apple store (in Reno, NV) and get a new phone...and start the whole process over again. I don't have time for this, I need my phone back.
I'm this close to trading in my beautiful but flawed IP4 for a 3G. Maybe I should just get a new battery for my original iPhone from 2007?
I understand that Apple can't test for every possible variable of use all over the world, but they don't even seem to acknowledge that they have a problem with the IP4 that will not be resolved by replacing it with a new unit. They want me to believe it's a fluke, or it's just me...but I've been combing these threads and see a lot of people reporting the same issues I am--battery drain and wildly fluctuating signal strength issues, wi-fi problems, and dropped calls. Can't someone get on this? Because otherwise Apple is going to have to admit that their IP4 is not a good solution for people who live in areas of less than perfect signal strength or use wifi or whatever demonic combo I have in my home/work setting.
Or people will have to do what I have done--if you who want the cool IP4 non-phone features, you will have to dumb down your IP4 in order to have it be even moderately useful as *a phone.* For $599 I expected better.
My (temporary) workaround?
To spare the battery:
*Turn off wi-fi (which *****, because now I have to burn minutes when I'm at work using the email, downloads, safari, etc--and it's E network, so it's SLLOOOOOOOW)
*turn off push and fetch, have mail get new messages manually
*turn off data roaming
To keep the signal somewhat stable (making it easier to complete calls and spare battery)
*Turn off 3G (this leaves me on E network--fabulous, I had that with my 3 year old iPhone)
*grip IP4 between two fingers placed at the top of the phone, away from death zone. Tough for us lefty phone users.
*pray the free bumper will a) come soon and b) help. I'm not optimistic.
To keep proximity sensor from going nuts and dropping calls, muting, turning on speaker etc:
*use headset or bluetooth (unless you are also having one of the known bluetooth issues!)
*keep phone pressed to one ear and don't move it a millimeter. Don't shift sides, don't hold phone with your shoulder, just keep it to one ear and talk fast).
I'm about out of patience. I understand that lots of folks have and love their IP4s. I'd love to be one of those people. I'm open to suggestions and have spent many hours on phone with tech support, restoring my phone, reloading data and apps--there has to be a better way.
Sorry for the thread-jacking, but someone from Apple has got to be following these threads--help us!
null

TS1398 Wi-Fi is so slow or doesn't work at all.

I have the new iphone 5 and the wi-fi is so slow or doesn't work at all. I have tried resetting, powering off, renew lease, etc. and this does nothing to fix the problem. I work for a data provider so the wi-fi signal and available speed is not an issue. I was always an Andriod user and made the switch to the new iphone and am now wishing I could go back. This is horrible!!!

Hi! Check the many threads on the forum as many users are having the same issue. Some are subtle to detect. Some cannot even connect.
My issue is while turning off cellular data forcing wifi only and running speed test, it is intermittent. One test is fine at 9 Mbps and the very next run is like 0.3 Mbps.
Others have found the device is opting to use cellular data instead of wifi and racking up data charges. You can check the cellular data usage under settings>general> usage. You can opt to turn off cellular data under the general settings area as well to prevent this.
I am logging complaint with Apple and hope to swap out phone for a working one. Good luck and check out the numerous threads. You may wish to contact Apple Support and begin the steps to get a replacement phone.
Sorry I didnt have any fix for you!

WiFi doesn't work after repair

Hi,
Today I received my iMac 27" back from repair. It had the screen and the optical drive replaced since both were defect.
According to the papers, nothing else has been replaced, but WiFi doesn't work now. I can't connect to my own network (Time Capsule), and only very few networks show up in the list -- quite often, mine is not there, and sometimes there are none at all. Checking with a laptop right next to the iMac, I can see plenty of networks (and my own network works fine).
Could the Apple guys accidentally have screwed up something? I thought about looking at the antenna connectors on the AirPort card (a guide is available on iFixIt), but it seems quite complicated (and I don't have the necessary screwdrivers).
Thanks,
Michael

And if it under warranty you do not want to open it up and void your warranty.
When the authorized tech installed new memory modules in my 09 Mac mini, he shorted out my wireless card and they had to order a new one and install it. I would take it back and have them figure out what is wrong.

WIFI doesn't work on startup

When I turn on my dad's iMac (Mid July 2010, iMac) the WIFI doesn't work. When I click the WIFI icon on the menu bar is says somthing to the effect of you don't have WIFI installed. When I restart it works. this happens every time.
What do you think is wrong? do I need to take the iMac in to an Apple store?

Hi,
First, my wlan card was unknown by w7 (unknown device and I had install all the others drviers). So, because I don't know what card was in the L630, I downloaded the Atheros and the Broadcom wlan drivers.
When I refresh in the device manager, I tell w7 to automatically find the driver (in drivers folder and in its subdirectory).
w7 find a Broadcom card, install the driver (with the error message : file not found without any name of file) and shows in the network section of the device manager a Broadcom 802.11n card, but didn't shows the model (I think its a 43xx). Thre isn't any other unknown device in the device manager, all seems right.
I also try to install it with the Grand Administrator account : same result !!!!!!!!!
I have try with the Atheros drivers (just in case) but w7 tells me that there isn't any drivers found for my card (so I think its a broadcom)
When I press Fn + F8 key nothing happens (the led of the wifi stay orange) and the hotkey bar doesn't drop down.
Thats why I wish to rinstall the hotkey utility, but It doesn't exist for other OS than XP....
I try to install it (the XP hotkey utility) but its make an error : common module not found
I try to install common module then the hotkey utility, but I get the same error : common module not found
I'm agree with you xver, install a fresh w7 64 bits then all the drivers shoud not be such problematic, I do this fort one Tecra A7 and One Aspire One 751, they works perfectly, but they where all of them under XP ......
Next step :
I must confirm (to my self too) if the F8 key work properly (by trying to start w7 into safe mode),
remove any trace of the common module and the hotkey utility from the registry,
remove the broadcom and atheros wlan driver and delette any trace in the registry,
go in a church and light a candle for miracle ?

AEBS doesn't work at all

Hello.
I bought a Airport Extreme Base Station 14 months ago. About a week ago it stopped working properly.
Here are the complaints:
- USB-printer connected to AEBS didn't work because of 'communication error'.
- internet went very slowly and only for a few seconds every 10 to 20 minutes.
- if I open the Airport Utility it doesn't seem to find my AEBS, although there's a constant green light on the basestation.
I have to say that I recently changed my network settings. I went from a closed wireless network, to an open one, and at that time I've changed the name and password. It worked correctly for a while, but now it doesn't work it all.
Of course I can connect my printer to my USB drive and my internet via ethernet. But I didn't pay for a AEBS to have all those things connected to my laptop.
Please help, because it frustrates me for more than a week now.

Indeed.
I am surrounded by WiFi networks, whilst I want to use my AEBS.
By using AP Grapher [freeware] I was able to determine that my MacBook Pro would disconnect often when it was doing automatic channel positioning.
I scanned with AP Grapher, saw what was the channel of the "competing" networks where the signal was weakest, and forced my AEBS manually onto that channel (given the inter-channel spacing, the choice is basically: 1, 6 or 11?).

Safari doesn't open and doesn't work at all!!!

Since three days ago, I can open safari at all. I just bounces twice and then stops. I have already tried the solutions offered in other threads which complain about similar problems with safari but safari remains troubled. I am not good at this. Please can an apple expert tell me how to fix safari step by step.

Please somebody answer ! Safari doesn't open at allg and there's not any messages from my Mac telling me what's going on!
I have tried to uninstall safari but i couldn't. Should I reinstall everything? Can i uninstall safari and get a new copy of safary?
MS Explorer 5.2 still works, but I prefer safari as i have all my bookmarks in it.
Any suggestions?
Please : )

HI, I just got a Macbook Pro. It's great but my mail doesn't work at all. It will come up correctly, but take forever to download messages, then won't delete them, then won't save them to folders. Then when I go to quit mail it's like it gets stuck.

HI, I just got a Macbook Pro. It's great but my mail doesn't work at all. It will come up correctly, but take forever to download messages, then won't delete them, then won't save them to folders. Then when I go to quit mail it's like it gets stuck between quitting and not. I have to force quit, then restart my computer if I want to pull up my mail again. How can I fix this?

If you just got your new MBP you have phone support from Apple (which is quite good) call them. 800-692-7753 tell the automated answerer "mail technical support" you'll have human quite quickly. Hope this helps.

HT1695 My wifi doesn't work at all, I talked to someone yesterday and they said I should have it replaced, How would I do that?

Similar Messages

Maybe you are looking for