HT1711 I puchased 3 songs and was charged and never downloading their currently sitting there with download error and when i tap to retry it still wont download waht can i do as i have been charged?
I puchased 3 songs and was charged and never downloading their currently sitting there with download error and when i tap to retry it still wont download waht can i do as i have been charged?
Have you tried signing out of itunes and then signing back in
Similar Messages
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the ipad mini with retina free apps by apple have disappeared? e.g. keynote and imovie. i gotthem free with my ipad then when i deleted them i could still re-download them but now they cost money to download. i hope someone know how to fix my problim. thanks
Just want to add.
I replied to them for a waiver., and they reply with quite a similar email again, without helping.
The customer service IMO just use a template to answer question. Refer me back to the developer , which is apple itself -
HT204266 What can I do if I have been charged twice for an app
I have been charged twice for an in app purchase whilst playing the sims. Can I be refunded? If so how? Charged £3.99 twice.
Get a refund
http://www.labnol.org/software/itunes-app-store-refunds/13838/ -
Itunes downloaded but says that there is windows32 error and can't run it
Basically my question is stated in the subject- I downloaded it, and then there was no shortcut or anything. So I searched my C:\ and found the iTunes setup, which is what I downloaded. I double click and a window shows up saying error can't run on this windows or something like that- it also said windows32 error or something. It's the latest version of iTunes. I don't know what to do, but whatever is wrong with it is causing a lot of problems because I'd like to download my iTunes!
Any help would be greatly appreciated. Thanks and merry christmas!I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
When I try to download itunes it says there is a error and won't let me. what should I do?
I can't download itunes. Please help.
Download iTunes to what? Windows PC? Mac? Much more info please....
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I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?
First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?
Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
I have an iphone and i was sending a multimedia message and all of a sudden the phone turned off and will not turn back on. We have been charging it for almost half an hour or more and it still hasn't turned on. How do we fix it?
Wine, were you charging over the USB Connection or AC Power? We've found in our organization that at times not enough power is generated over USB to recharge it in situations like this...I quote from the email of a fellow technician that i just received today...
I’ve had a couple of users up here bring their iPhones to me so dead that the phone was unresponsive, no matter what we did. One thing that many people do not realize is that the iPhone (iOS devices in general) have power management in them. The power management appears to be set up so that the device will not power on at all until the battery is at a certain minimum level. If the user will plug the device into the power adapter, not a USB port on a computer (laptops especially), and leave it for about an hour, maybe longer, the device will come back to life.
The reason I say they have to use the power adapter is because the USB port is not high enough power to bring the charge up fast enough for the battery to come back out of “hibernation”.
Each time I have had the users do the power adapter plug in, and leave it for a couple of hours, the devices have come back to life
Hope this helps -
Hi
I have been charged £5.44 ffrom itunes but haven't purchased anything. I have checked my itunes account and it says there was a purchase on the 15th January 13. It doesnt say what it was or how much it was for. The listings show all the apps ive downloaded whether they are free or charged but not this one from the 15th.
Please can anyone help me find out what has happenned and how i can find out what it was for
Thank youThe purchase history on your acocunt should say what the item was : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your purchases (the most recent purchase is above the list).
If you didn't make the purchase, and nobody else has access to your account or devices and may have made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you didn't make the purchase then you should also change your account's password e.g. via the Store > View Account menu option on your computer's (click the Edit button to the right of your id on your account's page), by tapping on your id in Settings > iTunes & App Store on your phone, or via http://appleid.apple.com -
i have been charge twice for each of the tranactions i made and i would like them back thank you
Simple process. If an iPhone go to the Apple Store and not Verizon
the phone from Verizon will be a refurbished device and not new unless under the 14 day worry free guarantee
good luck -
I recently bought an ipad 2 and wanted to use all the apps on my iphone4 on my ipad but have been charged for the first app I downloaded when I use the same apple id. What should I have done to share the apps and should I have been charged? 2 months ago when I got a new iphone, i was told in order to get all my apps back as I hadn't backed up my files, if I used the same apple id I would 'purchase' the app, but then would not be charged as apple would recognise that I have already purchased the app. That worked, but when I did the same thing on my ipad 2 using the same apple Id, I was charged... what should I have done and is this right as I thought the whole point of having multiple apple devices was I could share apps between devices. please help! thanks.
Using the same Apple id and Password you should be able to download purchased apps without being charged again.
I download to an iPad/iPad2/iPhone3 & iPhone4 with no problem. -
I have been charged twice in my bank account of 14.99 and it was charged last 6/20 and 7/7/13. I did not authorize the charges and don't even know who made them. How can I talk to a live person to resolve this problem.
There is no live customer service for iTunes on the telephone. Either click the Report link on the emailed receipt that you have recieved on the purchases or use this link to start an email conversation with the iTunes support staff.
iTunes Support -
http://www.apple.com/support/itunes/
You should also look in the Purchase History for your account in the iTunes app on a Mac or PC and see what you were charged for. If you have set up a subscription here is the link for managing those types of purchases.
http://support.apple.com/kb/HT4098 -
What does it mean when a purchase is billed to "store credit"? Is it one of those iTunes gift vouchers? Only reason I ask is because I downloaded Ken Follit's FREE book from the 12 days of Christmas app and seem to have been charged 10.99 for it!?
Thank you so much for the link. Am persevering thru it, will get there eventually, as I had already tried to press the Report a Problem link on the invoice, but it won' t connect to iTunes store on my iPad, it keeps saying can't connect. Infuriating. But thank you, you found me a link I would have taken ages to find.
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My daughter has downloaded free games from the App Store and I have been charged in excess of £200 and I don't know why has anyone had the same issue and if so how did you get your money back
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
To help avoid future transgressions set the Restrictions for In-App Purchases...
Settings > General > Restrictions
Understanding Restrictions > http://support.apple.com/kb/HT4213 -
I am trying to download songs onto my PC it gets to about 85% downloaded and then freezes I have to turn off and restart but then I have been charged for the item but it is not available in my downloads can anyone help?
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
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