HT1711 iTunes Plus gone?

Hi I'm in the UK and can't now upgrade any of my previously downloaded songs via itunes plus as it has dissapeared and the link apple give us no longer works. What can I do apart from using itunes match (which I really don't want to)?

Mad,
The iTunes Plus upgrade link has been unavailable the last few months. The link in the FAQ doc only gives an error message.
There has not been an announcement about whether the disappearance is temporary or permanent. If you have things you want to upgrade now, and you are sure they are eligible, go ahead and direct your request to iTunes Customer Service.

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Buy button is gone for itunes plus after 10.4 upgrade

ever since I upgraded to 10.4 the buy button for individual songs in itunes plus is gone. the big buy all button is still at the top but I can't download them individually. the buy buttons for all the songs were there in 10.3. I've tried checking all the settings and I can't figure it out. any help would be appreciated.

Comzept:
I feel your pain. All I can offer is what I found worked for me in my upgrade from 3.9 to 4.9--and the WHY of that is not clear to me. Perhaps it could have been done better by trashing the .plist files that are listed above . . .
But, several things--you have provided little in the way of the details of your situation--what are you trying to connect and what error windows are you getting. So, if it's not exactly like macmend then maybe you should start a new thread/topic and provide more info. And, if you read my post at the linked thread you would see that it took me a long time to piece my personal answer together--depending on who reads your question that may be faster or slower. BUt, don't give up--I did a number of searches in the search discussion bar to the right and followed along to try to find other people who were having the same problem. The answer is probably simple if everything was working right before hand. And that is the question--was everything right before you did the upgrade--did you "repair permissions" and did you perchance "repair disk" using install CD before you did the upgrade? These kind of details can provide more info so that someone can help you with your issue. Good luck.
eep

HT1711 I purchased itunes plus in 2009 but now DRM has returned on songs

I purchased itunes plus in 2009 and upgraded my previously purchased songs to DRM free at that time. Since then I have purchased only DRM FREE songs. Now with the introduction of itunes 11 and Match I can no longer freely use the songs I HAVE ALRADY PURCHASED HAS DRM FREE SONGS! I use Traktor Duo DJ software and songs which I have freely used on that software since 2009 will no longer load into Traktor - I get an error message saying TRAKTOR CANNOT LOAD THE SELECTED SONG BECAUSE IT HAS DRM. Anyone else having this problem? Apple Support has told me I have to subscribe to Match and redownload the songs - but that doesnt seem correct, I shouldnt have to pay twice for the DRM Free songs - nor should I have to pay for a subscription to play the music I already paid for at a higher rate to be DRM Free.

Is there a guru out there that can help an old man?

HT1711 In iTunes 11.0.3 where do you find iTunes plus?

After upgrading to iTunes 11.0.3, I can't find the link to iTunes plus anymore. Does anyone know where to find the link?

iTunes Plus is the default now. You don't need to enable it.

HT1711 Will I have to pay for the track again when re-purchasing with itunes plus?

Will I have to pay for the track again when re-purchasing with itunes plus?

The only ways to upgrade a track from the old format of 128kbps with DRM to the "iTunes Plus" format are to either repurchase the track or to subscribe to iTunes Match. The offer to upgrade an individual track for a small fee was discontinued a number of months ago.
Regards.

ITunes Plus/Upgrade My Library Won't Detect Some Eligible Items

I've seen a couple of threads on this topic, and I'd like to submit my own.
This thread will serve the dual purpose of providing a possible answer to the problem and bringing to attention iTunes Store customer support's poor response thus far.
Here's the problem in a nutshell: When iTunes Plus was made available, I upgraded my Library because I have quite a few EMI records (all bought through the iTunes Store within the last few months), including Pink Floyd's 'Dark Side of the Moon', 'The Wall', 'Animals', and 'Wish You Were Here', among others.
The Upgrade successfully purchased and downloaded iTunes Plus albums for my entire EMI collection except for 'Dark Side of the Moon' and 'Animals'. When I return to Upgrade My Library in the iTunes Store, it claims my Library is completely up-to-date, when in fact it certainly isn't because two of my EMI albums are still 128 kbps DRM protected, despite the fact that the iTunes Plus album is available in the iTunes Store at full price.
Several other people are experiencing the same problem with Pink Floyd and Norah Jones. Strangely, some cannot Upgrade 'The Wall', while mine Upgraded with no problem whatsoever.
What's so buggy about Upgrade My Library, Apple? How can we manually rescan the Library so that these lingering eligible albums can be Upgraded?
I have gone back and forth with iTunes Customer Service about this issue. My first reply I received a day after filling out an error report at the Support Page.
Dear Travis,
I understand that you are unable to upgrade two of your Pink Floyd albums that are available for purchase as iTunes Plus music. I'm sorry for this trouble.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Cordon
iTunes Store Customer Support
I received a follow-up four days later:
Dear Travis,
I'm sorry you ran into an error when you tried to upgrade your iTunes library. This error was caused by a temporary issue with the iTunes Store that should be resolved now. Please check the iTunes Store again. All features should be working well.
If you received this error while downloading a large purchase order, please understand that the cause of the error may be a combination of the size of the order you are downloading and the speed of your connection. Please try another connection that is faster than your current connection. If this is not possible, please continue to attempt to download your purchase. This may take several attempts.
Sincerely,
Cordon
iTunes Store Customer Support
And of course, the problem hadn't been resolved as stated. So I sent a reply:
No, I'm afraid you don't understand.. I can't try to download the iTunes Plus versions of my Pink Floyd albums Dark Side of the Moon and Animals because the iTunes Plus Library Upgrade says I have nothing to upgrade.
Why is it telling me this when I have the two albums in the protected 128 kbps format, which I bought from the iTunes store only months ago? Is there a cookie I need to reset somewhere, or is this an iTunes Server issue? Why isn't 'Upgrade My Library' recognizing these two albums?
If you can't solve the issue and allow me to upgrade, would you instead credit my account for the full price of both iTunes Plus albums I'm having trouble with?
To which Apple disappointingly replied today:
Dear Travis,
I understand you tried to upgrade your iTunes Library and all but "Pink Floyd albums Dark Side of the Moon and Animals," were upgraded. I know how frustrating this can be and I would be happy to assist you.
You can upgrade eligible previously purchased music to iTunes Plus. You will see any available upgrades on the new Upgrade My Library page. When you click the Upgrade button, you will replace all the eligible music and music videos you've bought previously on iTunes with available iTunes Plus versions of the same content (you cannot choose to upgrade only some of the items). The upgrade price is calculated based on all of your eligible content at 30¢ per song, 60¢ per video, and 30 percent of each album's purchase price. iTunes Plus music will continually be added to the iTunes Store, so your upgrade offer may change at any time. Please check back often to find new music available for upgrading.
For more information, please visit the iTunes Plus FAQ:
http://www.info.apple.com/kbnum/n305567
I hope this answers your question.
Thank you for choosing the iTunes Store and have a great day!
Sincerely,
Sandra
iTunes Store Customer Support
This email is the specific reason I'm posting this issue. I am curious why I would be sent a blatantly common FAQ response instead of the accurate and personal response I'm used to getting from Apple.
If they cannot figure the problem out, why don't they come out and say it, then give me a credit to my account so that I may purchase the iTunes Plus albums rather than troublesomely try and Upgrade them?
Any workaround or comments are welcome, both from Apple consumers and employees.
My apologies in advance to the outstanding Apple team that makes up 99% of the company. I don't intend to let one bad apple (no pun intended, honestly) sour the reputation of the lot of you.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

I've done some comparisons of the File Info between my DRM-Protected 'Dark Side' and 'Animals' songs and the DRM-Free versions. It turns out there are differences which might explain the trouble Upgrade My Library has in recognizing eligible albums.
On 'Animals':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture2.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture1.png
Notice the difference in the album art and, notably, the Copyright information. This is not the same song with only quality affected. Apparently, there was some copyright changes that took place, which might critically affect the eligibility of an album or songs.
The same with 'Dark Side of the Moon':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture4.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture3.png
Notice here, too, the running time of the song is different.
All that needs to be done by Apple is a configuration of Upgrade My Library so that it will recognize these previous versions of these albums for those of us who bought it before the revision took place.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

Grace period for iTunes Plus?

In the past couple of months (as recently as five days ago), I've purchased some non-Plus iTunes albums. Now, several of them are being offered as Plus upgrades to me.
Is there any grace period for newly purchased items, or do I just need to swallow a $3-or DRM penalty for buying something on its release date?

at least be pointed to some documentation about this
http://support.apple.com/kb/HT1711
"Can I upgrade previously purchased music to iTunes Plus?
Yes. Any available upgrades will be shown on the Upgrade to iTunes Plus page. You can upgrade all of your items at once by using the Buy All button. This replaces all eligible previous purchases with iTunes Plus versions of the same items. You can also choose to make individual upgrades by clicking the Buy button to the right of each item. Song upgrades are available for 0.30 USD, video upgrades for 0.60 USD, and albums for 30 percent of the album price. The counter to the right of the "Upgrade to iTunes Plus" link in the Quick Links box will indicate when additional eligible content become available."

HT1349 How do I convert previously downloaded music to itunes plus (non-DRM music)?

How do I convert previously downloaded music to itunes plus (non-DRM music)?

iTunes Store: iTunes Plus Frequently Asked Questions (FAQ) - http://support.apple.com/kb/ht1711 - extra tips at: https://discussions.apple.com/message/20001723
10/2012 post saying iTunes Plus option is possibly no longer working or at best erratic - https://discussions.apple.com/message/20050696
18/11/2012 post saying the iTunes Plus program ended and suggests one option using iTunes Match to upgrade.
Don't forget, you get a limited number of burns of DRM music to CDs which then behave as usual.

ITunes Plus Not Allowing Upgrade

I bought a lot of pre-iTunes Plus tunes in days gone by. To upgrade them to iTunes Plus so as to get the better quality, I have to pay 30 cents on top of the 99 cents I've already paid, even though new customers get the exact same thing for 99 cents total--standard Apple ripoff, but that's not what I'm posting about. The iTunes Store has a list of tunes I've bought that haven't been upgraded to iTunes Plus, which it would be happy to let me upgrade. However, there are a couple of dozen tunes I have in my library that don't show up on that list, even though they are available for sale in the iTunes Store right now. So, now I don't even get to be ripped off! Is there any way to get those tunes, short of going to Amazon and buying them there?

I also had this issue and still have many songs that are in the store as iTunes Plus but don't show up in my upgrade list (which has gone missing since 9.0, but that's another matter). At first customer service was working with me and I was able to get many of the missing songs, but then some directive must come down from Apple that stopped customer service from helping folks out with this issue. I could no longer contact the reps that helped me before and at first when I tried I got a message from someone superior to them saying I should basically wait. Further attempts to contact anyone in customer service about the matter were met with silence. It's been months and I eventually gave up. Good look, but don't expect much help from Apple.

Itunes plus pour upgrader mes musiques de 128 à 256k?

il semble qu'il soit possible de faire faire une mise à jour des musiques achetées sur itunes de 128k à 256k via itunes plus. je ne trouve pas comment faire.

iTunes Store: iTunes Plus Frequently Asked Questions (FAQ) - http://support.apple.com/kb/ht1711 - extra tips at: https://discussions.apple.com/message/20001723
10/2012 post saying iTunes Plus option is not working - https://discussions.apple.com/message/20050696

How to check for iTunes Plus upgrades

I can't find the link to check if I can upgrade my iTunes purchases to iTunes plus. It use to be on the store's main page. Is it gone? Is there another way to check? I know that at least one of my purchases is for sale as an iTunes Plus selection but I can't find a way to upgrade.

If you don't have the iTunes Plus link in your Quick Links list, then you don't have any songs/albums that are upgradeable. I have the same problem that you described: I have some DRM versions of albums that are now available in iTunes Plus format. Yet they have never shown up in my upgrade section.
I e-mailed iTunes support about this issue. I received a response that, essentially, the new versions provided by the labels are slightly different in some way and cannot be matched to your purchase history. So you're out of luck.
If someone can shed more light on that, I would appreciate it. I'm obviously not too thrilled with that response.

M4A to MP3 and Itunes Plus

Good day,
I know when buying the iTunes Plus M4A songs, you can burn them to any number of CDs and use them on any Apple Device or Windows PC that you own.
Firstly. Am I right i assuming this?
Secondly. If I convert these files to MP3s using iTunes, because my car's MP3 player cannot play M4As, can I still burn those to CDs, or does the "iTunes Plus Benefit" fall away when the file is converted?
Regards,
Willem Voigt

Hello WillemVoigt247,
As the original media has no DRM, converted versions of these files will also have no DRM (just as if you were to burn a CD, then rip that CD, the resulting music would have no associated DRM).
iTunes Store: iTunes Plus Frequently Asked Questions (FAQ)
http://support.apple.com/kb/HT1711
Cheers,
Allen

What is iTunes plus?

I've noticed that some albums appear twice on iTunes, they have the same songs and they are the same price. The only difference I can see is a slightly difference shade of album cover.
So what's the difference?

DRM and quality:
iTunes Plus refers to songs and music videos available in our highest-quality 256 kbps AAC encoding (twice the current bit rate of 128 kbps), and without digital rights management (DRM). There are no burn limits and iTunes Plus music will play on all iPods, Mac or Windows computers, Apple TVs, and many other digital music players.
That’s from
http://support.apple.com/kb/HT1711
Regards
TD

ITUNES PLUS!!! HELP!!!!!!

Okay yeah so anyway... as u all no... there is now this thing called itunes plus. how do u get it off? i was buyin a song tonight and i entered my password and clicked ok. then sumthin popped up so i hit 'ok' again... thinking that it wuz the thing that says... r u sure u want to buy so and so?... so then this thing for itunes plus popped up and i wus like wut the heck... another free upgrade... wut the heck. i had no clue it made my songs more expensive!!!! now i'm not gonna buy the song i wanted to for like an extra dollar!!! my family is seriously goin through a hard time and don't wanna start buyin $2 songs cuz i can't afford that. is there someway you can un download or upload or do wutever to take it off??????? please!!!!

It is always wise to read what is on the screen before selecting 'ok'.
If an extra .30 cents is a burden then why would you be purchasing a .99 cent tune?
There are no tunes in the iTS for $2 that I have ever seen. Videos for $1.99 yes.
MJ

ITunes Plus Upgrade--No help from iTunes Support

I appologize for this lengthy post. Believe me I have more to the story, but want to keep it as short as possible. Bottom line is I'm looking for help with iTunes plus upgrade please.
My specific problem is getting customer support to upgrade my old iTunes songs iTunes to iTunes plus so I can use them on our new Sonos player. It’s now been almost a week since this issue arose and there has been no help in getting my problems solved. My main problem is that there is no telephone customer support for iTunes. All of the support for iTunes is now done online through emails. That is a huge issue in my mind, but not the purpose for this post.
Here is my problem..
I have two iTunes accounts. Account # 1 was my primary account until 2008/09 time frame when I switched from a PC to Macbook Pro. I have 314 songs from 2006-08 that were purchased on Account #1 that I'm trying to upgrade to iTunes Plus. Account #2 is now my primary iTunes account. The Account #2 songs are all iTunes plus and do not need upgrading. I now have all the purchases from both accounts on my Mac Mini serving as a HTC, but the old iTunes DRM songs cannot be played on Sonos until they get upgraded.
My issue solely relates to my old songs on Account #1. I have been trying to upgrade my account 1 songs since last Thursday. My iTunes store account is currently logged into Account 1 when attempting the updgrade. When I first made the purchase, I got the on screen message that I’d get an email with instructions to complete the purchase. Well three days passed and I never got the email. I also noticed that my purchase of $104 showed up as three “pending” credit card charges on my bank account records. This seemed odd so I called Apple for help. Big mistake!!!!!
When I attempted to call Apple Support I was continually given to “technical support” for either my Macbook or Mac Mini. They never listened to what I was saying. In fact one rep told me I would need to pay the $39 fee for technical support on my issue!!!! Finally, after speaking to three different individuals one of the “tech support” reps was able to contact an iTunes support rep. Note, that I could not speak to them, rather it was strictly apple employee to apple employee. I was placed on hold for thirty minutes while they worked on my issue. After thirty minutes I was told to go to the iTunes store and start over. I went to iTunes store and completed the purchase again. Shortly thereafter, I received an email response from iTunes saying:
Dear Tom,
Your iTunes Plus music upgrade could not be successfully completed because there was a problem with one of the items that was to be upgraded. Please return to your Upgrade My Library page and click Buy and your upgrade should be processed successfully. We are sorry for the inconvenience and appreciate your business.
Sincerely,
iTunes Store Team
Based on this email. I went to iTunes store again and tried the purchase….again. I then got the same email response a short time later. I have attempted two other times to buy the upgrades but got no email responses at all. Late Sunday, I called Apple again and also used their online iTunes support page. I got one response late Sunday evening asking a question about error messages, I answered their question by providing them the above iTunes notice. That email late Sunday night was the last communication I've recieved from iTunes support. It’s now three days later and I’m still waiting to hear back from someone at iTunes support. All I want to do is spend 104 dollars to upgrade my 300+ songs, but no one at Apple seems to care.
I am really disappointed in Apple’s customer service. I’ve been a fan of Apple for quite some time, between my wife and I, we have 6 Apple products in our home. The lack of customer support is really disgraceful.
Anyone have any ideas.

This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
I will have to do this until I get the song or songs that is causing the problem. Once I have identified the song(s), I can chose to repurchase them and get a refund. All songs today are at the DRM free format so repurchased songs will automatically be the upgraded file.
So I'll now begin the upgrade of the 314 songs. I guess it could be worse.
Okay, I got an answer and an offer of a refund, but this answer certainly could have been provided three days ago. Am I being unreasonable?

HT1711 iTunes Plus gone?

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