HT1725 Apple Support Won't Respond - What Do I Do?

Several songs I ordered last week did not download. They are not available in the cloud to redownload. I've requested help and reported the problem 3 times now but Apple won't respond. What do I do? Am I just out of luck? Do I repurchase the songs from Amazon? Does Apple actually read the reported errors?

Try to reset. Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot and see if that helps

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HELP!!! APPLE SUPPORT won't ReSPoND!!!

Having difficulty purchasing music or having account issues!? Apple ITUNES has NO SUPPORT & will NOT respond to EMAIL within 24 hours with a solution. ***!?

Here was my response and complaint......maybe this helps?
Sir,
I am beyond frusterated with APPLE support and have taken my complaints to the discussion boards for ITUNES. It appears that there are SEVERAL other upset ITUNES customers dealing with these SAME ISSUES. Here is what I posted to the forum so that you may understand exactly to what lengths I've gone to in order to resolve these issues from my end. For your information, I just again tried to purchase these songs, and again they didnt download at all, nor did I receive any type of error message. It would be helpful to speak to someone live regarding this issue, as email is obviously not an effective way to resolve these issues, here is what I have tried to do:
When I go to purchase a song, both yesterday and today, after inputing my password and other account info for purchasing, I am unable to download the songs Im trying to purchase and keep getting kicked out of the system as if going in circles. It's maddening to say the least. HERE is what Ive done to exhaust my efforts in resolving the issue...and with minimal support from APPLE:
Ive also tried downloading via wifi on my ITOUCH. Still nothing.
I've emailed apple support and havent received ANY response within the promised 24 hour period. Ive also CALLED them twice unsuccesfully to get this issue resolved.
Ive also tried establishing another new account cadehpeterson at gmail . com to see if this issue could just be with my original account...still nothing.
Ive also tried reinstalling ITUNES on my computer and doing a system restore to resolve the issue & STILL havent resolved it.
Im ****** OFF THAT APPLE doesnt provide better support or live support for ITUNES issues. Ive bought hundreds of dollars worth of music and this kind of service is unacceptable!!!
Sir, PLEASE RESPOND TO ME AS SOON AS POSSIBLE TO RESOLVE THIS ISSUE.
- Show quoted text -
On Thu, May 12, 2011 at 11:34 AM, iTunes Store <> wrote:
Dear Elizabeth, Greetings from iTunes Store Support team. My name is Raj and I am glad to assist you today. I understand that you are concerned about the purchases that you made through iTunes Store on 5/11/11. It is essential for me to be able to provide you with the right information for your issue, and I will do the best of my ability to help you resolve your issue. Elizabeth, I have reviewed your purchase history and I noticed that on this date you have only downloaded a free application "TwitVid". It appears that due to some reasons this purchase did not went through. If you wish to review your purchase history, please follow the steps provided below:
http://support.apple.com/kb/HT2727 I have also reviewed your account information and I noticed that everything is clean from our side and you should be able to make purchases. I will request you to re-try purchasing those songs, if still you are unable to do so, please write back to me so that I can further investigate this issue for you. Resolving your issue is important to me, and I look forward to your reply. Thank you for your patience while we work together in resolving this issue. Have a nice day! Sincerely, Raj
iTunes Store Customer Support I work on Monday to Sunday, 07:00 AM - 04:00 PM CST Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Elizabeth
Customer Last Name : Peterson
email :
Web Order # :
Support Subject : iTunes Store Account and Billing
Sub Issue : Billing Inquiries
See additional info below
OS version: Windows Vista
Country: US
iTunes version: iTunes 10.1
Apple ID:
Specific request: I have another question (explain below)
Details:
What are the details, including any error messages, related to your question?
I've tried purchasing a few times today and have gone through the typical verification process, including inputing my password, entering the security code and verifying the county, etc...I have not received an error message, however the songs I purchased do not appear to download nor do they show up in my library...what do you suggest? Is it an error with the download or an error with the payment processing? Please help. Thanks. TrackID: 14743125
Liz Peterson

Re: HELP!!! APPLE SUPPORT won't ReSPoND!!!

So am I. Welcome to the new Apple. You are not talking to Apple over email by the way. You are talking to the same people that suppport Dell. But, I know, you didn't buy a Dell. But, you get Dell level support now.
After all of the money we have spent this is completely rediculous.

Anyone else having issues with purchasing & downloading music or apps? Both through handheld devices & PC?

I.m restoring my ipad 2 but my ipad won't respond what shall i do. only the apple logo is seen but wont respond to restoring

I"m restoring my ipad 2 but my ipad won't respond what shall i do. only the apple logo is seen but wont respond to restoring. please do help me email at [email protected]

FORCE IPAD INTO RECOVERY MODE
1. Hold Sleep/Wake button down and slide to turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.
5. Release Home button.
ON COMPUTER
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Select "Restore iPad"...

HT5312 i forgot the answers to my security questions (best childhood friend, least favorite teacher etc.) and as a result i am not able to purchase anything on my phone. Apple support has no solutions, what do i do?

I have forgotten the answers to my security questions. (who was your favorite childhood friend, who was your least favorite teacher etc.) As a result, every time i try to purchase something like an app or song on my phone, I can't. It always asks me for the answers. Apple support has no solutions, what do i do?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT4009 When I try to make an in app purchase it says it wasn't able to complete the purchase and it says i must visit apple support to find out what to do?? Help?

Whenever I try to make an in app purchase it says it wasn't able to complete the purchase I'm using a iTunes voucher I've loaded it onto my account what can I do to make it work it says visit iTunes - support but nothing helps me

Wht is the exact wording of the message you get when you:
Apple - Support - iTunes - Contact Us

How to get the apple support email which responds to the emails?

hi,
I`m Dr Shrief Hemaid, from Egypt. I have purchased my Ipad ( ipad 4 32 G) since 11/2/2013. It has hanged up a lot ( frozen in opening and closing) plus there was a problem in connecting the internet either via the sim card or even the wifi. but the most repeating and longlasting is the connection via sim card.
the 3G signal shows 3-4 bars at least but there was no connectivity, i was back to the communication center ( Mobinil) and checking the sim card in another appliance they confirmed to me that the problem comes from the Ipad because the problem appears in every where i go and the sim card is connecting to the internet through another applience so the Ipad is the problem.
then when i was back to the ispot agency on 21/02/2013 they refused to receive the ipad by myself but only via the vendor i had purchased it from.
I have directed to the vendor in turn which sent them the Ipad after a long journey finally on 13/3/2013.
when i have phoned them to check that the applience had been received and wanted to describe the problem he refused to give me any report myself but only through my vendor
when the vendor told me that ispot agency reported that the ipad works well and has no problem, i have gone to the aspot agency myself on 18/3/2013 to check it myself and after a long discussion to let me check it myself ( and the technician refused to face me because he has instructions not to meet customers), i found that the problem persists in front of the receptionists, one of the receptionist communicated with the technician to tell him the problem and after a long discussion the technician accepted to speak to me and when he changed the sim card the problem also persisted for a while but it was able to connect to the internet after about 5 minutes ( that means that the problem persists) he ( the technician) told me that the ipad must stay for another 48 hours to check it!!!
what`s the problem? does that problem need that long time to be reported?
I only need a report about the problem to get back to my vendor to replace the appliance. it is my right, isn`t it?
I found out that the technician even didn`t check the problem well he was confused and provocative. Even the receptionist doesn`t have any idea about a lot of things i.e the specifications of another applience. he was doing only what he was ordered without any understanding.
and the technician has mistreated me, and also the isopt agency as a whole has a big problem in managing the complaints and after purchasing service.
I think that may affect the good reputation of apple and its appliances, isn`t it?
Myself, i have got a bad experience about apple because of that.
finally, as a customer I`d like to get my problem be solved as soon as possible. what`s my fault to get a bad appliance from a bad Apple agency?
p.s: the sro no. : s- 1548
serial no. SD********191
thanks,
best regards,
<Edited By Host>

This is an iPad user to user forum. Apple doesn't read or respond.
 Cheers, Tom

I forgot my security questions' answers and Apple Support won't talk to me please help!!!!!

Please help!!

How have you been contacting them ?
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then you can reset them yourself : http://support.apple.com/kb/HT6170
If you don't have a rescue email address then you will have to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699 - is the number/link for your country on that page how you've been contacting them ?

Customer Support Won't Respond to Emails or Phone Calls. Give up. Need help.

This is the second time I've purchased an Adobe Design product, encountered bugs, and received no help from Customer Support. The last time, with Dreamweaver, several people in our office tried and failed to get help from Customer Support. We eventually had to find a work around on our own. This time, I'm on my own, and don't think a work around is possible.
My copy of ID 5.5 is corrupt. All images place and then export as pixilated and jagged, plus html tags for ePub become corrupted on export. I phoned Adobe Tech Support last week. Spoke to someone in India, who shared my screen with me, and agreed I'm using the program correctly, that InDesign shouldn't be doing what it's doing. He told me he would call back in two hours with a solution. Still hasn't called back. Got an email that my support case was open and that a response was required from me, but when I go to the open ticket page, there is absolutely no information about the case. It doesn't list the problem I've reported, what is being done, nor what type of response they're requesting from me. The only thing on the page is a box for me to type in a message. Did it. Did it twice. No response from Adobe.
I am really getting frustrated here and believe the best thing to do would be to re-install the program. Only problem, I'm a subscription user. I don't have a disk. I also can't locate the page on adobe.com that even says if uninstalling and reinstalling the program is allowed.
Does anyone know how to do this and where to find the page about re-installing Adobe subscription software? Not just the regular Adobe Support page. Already been there a number of times. The actual page where you go to reinstall your subscription software, or perhaps order a disk after the fact.
Thank you. I would really appreciate the help. WIthout fixing this, the software is useless.

No, but.
I think there's not a lot of experience with subscription problems here -- most of us are existing InDesign users and the subscription model is new.
Adobe North America is on vacation all this week. I realize support is mostly in India (InDia?) but that probably doesn't help.
I can't imagine uninstalling and reinstalling is not allowed.
I would download the trial version of InDesign and install that -- it's exactly the same as the regular version, and I imagine the same as the subscription version. With normal licensing, you can install the trial, wait 30 days, and then punch in a valid serial number without having to reinstall. So I imagine that subscription model is somewhat similar, but again, I can't speak with authority.
Anyhow, have you tried the standard solutions linked from the main forum page?
Trash, Replace, Reset, or Restore the application Preferences: http://forums.adobe.com/thread/526990
Clean corrupt files by exporting to Interchange Format (.idml): http://forums.adobe.com/thread/526991
Best of luck.

HT1660 Bought Dexter on i tunes but can only watch about 30 secs before it stops working. Can't even view my library, and apple support won't help me because I don't have a serial #. This is maybe why I don't buy apple products!

Why does apple suck so much?

Why ask such a rediculous question?
Apple does not suck.
Contact itunes support.
http://www.apple.com/support/contact/
You do NOT need a serial number. Not sure why you think that you do.
You apparently are making a judgement based on your incorrect assumptions.

My display won't respond what do I do?

My IPad screen is frozen and the touch part is not working you can't scroll left or right but you can scroll up and down so you can't open a app .The buttons are working fine but I can't turn it completely off because you can't slide it over.

Try to reset. Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot and see if that helps

HT1366 On Apple Support - I put in my serial number, but it says it's not valid. Now what?

I want to upgrade to Mountain Lion. I have 10.5.8 OS X now. The Software Update says there are no updates.But I need to update to the next level in order to be able to download Mountain Lion.
So I go to Apple Support - they ask for my serial number - i type it in - it says "invalid".
So now what? I'm stuck and Apple Support won't talk to me without the serial number.
AARRGGGH.

There has never been a free upgrade from 10.5 to 10.6 Snow Leopard, so Software Update is reporting the correct information. Snow Leopard was a $30 upgrade, which you may be able to still get by calling Apple, in the US, at 1-800-MY-APPLE. Ask if it's still available from the legacy products list. Since Mountain Lion was released, it's been pulled off the Apple online store site. Or check Amazon or hardcoremac.com.
You may also want to read this article on the the upgrade from Leopard.

Help my itouch's screen won't respond to home & sleep/wake button

Hi guys need your help, My itouch's(4th gen) screen won't respond to home & sleep/wake button. also the device is on cause when I try to do screen capture the shutters do come off.I've also resetted it a couple of time, tried to drain it and charge again do instruction given by some of the community people has said and still it did not it so please if you can help me
I've tried these already; If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support, iOS: Not responding or does not turn on - Apple Support,https://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-int o-dfu-mode my ipod is not responding to anything the screen remains black and i cant restore it
ps don't know if I've really done some of it cause I can't see a thing in the screen

I think you tried everything here except the trip to the Genius Bar
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Worthless conversation w/apple support re ipad & youtube

I called apple support to find out what their "official" answer to the ipad/youtube fiasco is. The rep said the always advises people to search the app store for "adobe" and to install one of the many 3rd party apps that can do what apple's programmers are incapable of doing -- ie, play a youtube video. Stupid answer, but ok. But then I did search for "adobe" -- and found nothing meaningful. Not under "adobe", "flash", or "youtube".
So is anyone using an app to successfully display any/all youtube videos, and if so, what's the name of it? I'm fine w/Apple's hatred of adobe -- I'm not fond of that company either. But either make the youtube app work, or remove it (or allow me to remove it).

paulskiogorki wrote:
You bet your are there is JimHDk. I just instantly loaded and played a YouTube video on my iPhone over wifi. The same video on the same wifi network didn't load on my iPad up to ten minutes later.
When most iPad users do not have a problem with YouTube and tell you so then you can bet that there is something amiss on your iPad, your router, or your network. Try a different network for youTube access to see if you get better results. Some people who have had problems have seen improvement by changing their network DNS server (search this forum for "dns youtube"). Others have speculated that this problem is associated with certain router types and/or router configuration settings. You might want to check to see if there is newer firmware for your router available on the manufacturer's support web pages.
Also note that the youTube videos displayed on the iPhone are not high definition and are much smaller than the iPad versions so there is no direct comparison between iPhone results and iPad results.
If you can't get better results with any of the above suggestions then take your iPad to an Apple store or arrange an appointment with an Apple expert. There could be something wrong with your iPad.

Blinking Apple Icon - Won't Turn On

My iPhone 4 will not do anything except display a blinking apple screen.
When I connect it to the computer, iTunes does not even see it. Please help!

Hey aubiegal,
Thanks for the question. The following resources provide information about the symptom you are experiencing:
iOS: Device unexpectedly restarts, displays Apple logo, or powers off
http://support.apple.com/kb/TS5356
Make sure your iOS device is up to date. If you still see this issue after updating, contact Apple Support.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Resolution
1. If a single application is not responding or stops responding when it opens, you can force it to close.
2. If the device is unresponsive or if certain controls aren't working as expected, restart your device.
3. If the device remains unresponsive or does not turn on (or power on), reset your device.
4. If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
          1. If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
          2. Let it charge for at least twenty minutes, then see if it starts normally.
          3. If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
          4. If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
5. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
          1. Connect the device to your computer and open iTunes.
          2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
          3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
6. If the above steps do not resolve the issue, contact Apple.
Thanks,
Matt M.

HT1725 Apple Support Won't Respond - What Do I Do?

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