HT1725 Changing security question when it ased you to remember them to change they how can I when I forgot and I can't make a purchase now help

Question in title please help

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.

Similar Messages

  • HT201363 How can I reset my security question answers if I don't remember them? :)

    I can't remember my iTunes security question answers... How do I reset them?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104047)

  • HT1918 how do you change security question answers

    how do you change security question answers, because i do not remember the answers it wont let me purchase anything on my new computer

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

  • HT5312 For the security questions, it won't give me the option to change it. Like when I go to manage my account,it doesn't say  " send security code." What should I do?

    For the security questions, it won't give me the option to change it. Like when I go to manage my account,it doesn't say  " send security code." What should I do?

    The reset will only show if you had put a rescue email address on your account, if you aren't getting the link then you don't have one and you won't be able to add one until you can answer your questions, you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT5312 how do u change security questions when u cant answer the ones in place

    how do u change security questions when you cant answer the ones in place????

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97019)

  • HT5312 i want to change security questions and you told me to sent an email to be change and nothing sent to my email

    i want to change security questions and you told me to sent an email to be change and nothing sent to my email

    If it hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (90777)

  • How to change security questions after adding a second email address?

    I'm at a loss and really really frustrated with Apple for the first time in my life.
    I've added a second email address and tried over the last 3 days on my iPad and Mac to change my security questions. There is no option present that I can see that allows you to do this without first entering the answers. (to which I don't know anymore)
    I called Apple support (even in english) and every time the call has been dropped.
    In all the years since switching to Apple I've always been impressed with the level of customer service. This is the first time that I've felt this level of sincere frustration.
    I'm not sure why I have to book a time to speak with someone. Updating or changing security questions, should be a process one can do over the internet. I'm confused either way why questions are necessary if the apple password entered was correct. It's not my bank account; why the need for such extreme security just to download an app paid for by an iTunes card!
    Any help or direction would be appreciated!!
    Thank you
    Kate

    Hello there, Kate.
    Apologies for your frustration. For your security the existing questions need to be answered before new ones can be created. The following Knowledge Base article provides some additional steps to try if you are unsure of the answers to the existing ones:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Specifically:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • Help!  Don't know how to change security question

    Apple told me I needed to change my p/w.. No big deal right? Uh big deal  since I don't remember the answers to my security questions, it has been 4 years since I created the account and it has never been an issue before.so how do I change p/w?

    You will need to get your security questions reset. If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699 (they should also be able to reset your password if your current one doesn't work)
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • Change security question and answers

    hello apple i am not still able to change my security question please tell me what to do i want to make some purchase and without changing my security question it wont be possible as i had forgotten it please reply as soon as possible
    i had viewed your tuotor on support how to manage itune id bt the option to change security question dosent appere when i logged in my id
    thankyou

    Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

  • Under manage your manage Apple ID, not getting option to change security questions

    How do you change security questions, when all you keep getting is the security questions to answer.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96643)

  • HT1918 Change security question

    I just got an iTunes card and when I tried to buy something it said I needed to answer a security question to verify my account and I can't remember what the answers were so I want to know how to change the security answers

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

  • Changing security questions on apple I'd

    I want to change my security questions and its not working .. I forgot my answers ... Please help

    answer the security question.... if you answer correctly then you should be straight and go to your profile. Im having the same issue but the thing is i set up my security questions so long ago, i dont remember my answers.... The answers that i know are correct do not match what i gave them when i signed up an account. Difference between then and now is that I am sober now and wasnt then. I cant remember what BS i answered them with back then....

  • I am trying to purchase an app and when i try ti it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it told me to check my email but I don't receive it.

    I am trying to purchase an app and when I try to it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it says, "we can help you reset your security information by sending a message to your rescue email address: [email protected]" I only have one email and thats on Yahoo. i still click send email button and it tells me to check my email but i dont recieve anything. please help me

    That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/

  • How to change security question

    how to change security question in apple id. I forgot my answers. Please help

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (124195)

  • HT201363 I want to change security question but the problem is i don't know the rescue email what can i do ?

    I want to change security question but the problem is i don't know the rescue email what can i do ?
    Please answer me quickly

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

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