HT1725 download error

Downloaded a movie that came with itunes extras... The movie downloaded but not the extra... when attempting to download the extra and unknown error message appears claiming a connectivity issue... my connection is fine. Is there another way to reload the itunes extra? Thanks...

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Similar Messages

  • HT1725 download error #8328/check connectivity/iTunes store

    Download error #8328, connectivity. Am on ethernet and wifi. Free and paid apps will not load due to this error message.

    Disable any firewall, anti-virus, etc software you may have and try again. This includes most things by Norton, McAfee, and so on. Also, if you're connected wireless or through a router, try accessing the internet directly via your broadband modem.

  • HT1725 download error. tap to retry

    how do i file a claim for songs that i have bought but arent downloading?

    Before upgrading to iOS5, I downloaded 2 different podcasts everyday for months to my iPhone via my wireless network and it was flawless. I did not have to get on my computer and do a two step download. Now since the upgrade it happens everyday and the podcasts will not download to my iPhone. I get the same error as noted in the comments above. So I do not think this is a network problem. I think it is a problem with the upgrade.
    Having to do a 2 step download everyday when before I did not have too before is kind of a step back.
    If anyone knows how to get the download straight to my phone, please post.
    Thanks

  • HT1725 I have downloads that have a download error, and won't download. How do I delete them

    How do I delete podcasts and movies that won't download due to download error?

    AHA, you have Firmware password protection in Mac OS X , disable it & try Option/alt...
    http://support.apple.com/kb/HT1352
    It would block usage of all the startup keys, like C, N, T, D, CMD+s, CMD+Option+p+r, CMD +v, Option, and Shift, as well as booting from anything but the Hard Drive.

  • HT1725 Purchased downloads from Itunes says Download error, tap to retry, been doing this since I purchased need help.

    Purchased downloads from Itunes, downloads say "Download error, tap to retry. I have been trying daily since purchase. What can I do?

    Welcome to the Apple Community.
    Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • HT1725 i get the message 'Download error.Tap to retry. the device shows the download progress then quickly reverts to afore mentioned message.

    after renting a movie from itunes store and downloading it directly to my ipad touch device the download almost completed and then i got the message, Download error. Tap retry . the download appears to begin again and then the afore mentioned phrase appears once more. over and over and over......

    Hello jody5758
    Continue your troubleshooting with the article below. IT will walk you through checking the Date & Time as well as checking the settings of your router to ensure a proper connection.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    -Norm G.

  • HT1725 I keep getting "Download error. Tap to retry" on one song. Tapping does not help. Rebooting iPad doesn't work. Any ideas?

    What do I do to get a song I paid for, but keeps giving me "Download error. Tap to retry"?

    Since you've changed countries in the middle of this, things could get a little messy.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • My songs from iTunes won't download, I went to the downloads tap and all seven of my new songs say "download error, tap to retry" and when I tap on one a message pops up saying " this song could not be downloaded at this time". What do I do?

    My songs from iTunes won't download. I recently just purchased 7 songs and they took my money but now the songs won't download to my phone. I have gone to the download screen on the iTunes app and under each song it says "download error. Tap to retry". When I tap to retry a song a message pops up saying "this song could not be downloaded at this time." And it gives me two options. Either done or retry. I have tried to download them many times. I signed out and signed back in on iTunes, restarted my phone, and even checked for any updates. Nothing seems to be working. They charged the money from my card but now my songs won't download. What do I do?

    Hello Bdev15,
    I would be concerned too if the songs I purchased from iTunes were not downloading to my iPhone. You have taken some great troubleshooting steps already, and thank you for providing the details of the steps you too.  I have a few additional suggestions to get it downloaded to your iPhone.
    First, I recommend checking to see if the download was interrupted:
    If your download was interrupted using your iPhone, iPad, or iPod touch
    From the Home screen, tap the iTunes app.
    For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
    Enter your account name and password if prompted.
    Tap the blue download arrow to resume.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/ht1725
    If the songs still do not download, next I recommend downloading the songs when connected to another network.  For example, if you are using the cellular network, you could switch to Wi-Fi, or you could try an alternate Wi-Fi network.  Follow the steps in the section titled "iPhone, iPad, or iPod touch > Music" in the article below to download the songs:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    If you are still not able to download the songs, you can report an issue with these purchases using the steps in this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Best,
    Sheila M.

  • Download error, tap to retry on song in download list even though has downloaded and plays on iPhone 5s

    I recently downloaded a song through iTunes on my IPhone.
    The song downloaded and can be played on the phone but iTunes is still say that the song hasn't fully downloaded. Comes up with 'Downloaded error, tap to retry' that I can't get rid of.
    This is strange as the song has completed downloading and can be played on the iPhone in its entirety!

    Hello Bdev15,
    I would be concerned too if the songs I purchased from iTunes were not downloading to my iPhone. You have taken some great troubleshooting steps already, and thank you for providing the details of the steps you too.  I have a few additional suggestions to get it downloaded to your iPhone.
    First, I recommend checking to see if the download was interrupted:
    If your download was interrupted using your iPhone, iPad, or iPod touch
    From the Home screen, tap the iTunes app.
    For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
    Enter your account name and password if prompted.
    Tap the blue download arrow to resume.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/ht1725
    If the songs still do not download, next I recommend downloading the songs when connected to another network.  For example, if you are using the cellular network, you could switch to Wi-Fi, or you could try an alternate Wi-Fi network.  Follow the steps in the section titled "iPhone, iPad, or iPod touch > Music" in the article below to download the songs:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    If you are still not able to download the songs, you can report an issue with these purchases using the steps in this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Best,
    Sheila M.

  • HT1657 my rental has reported a download error and cannot be downloaded or deleted - any suggestions?

    my rental has reported a download error and cannot be downloaded or deleted - any suggestions on how to fix it one way or another?

    Hello there, asim01.
    The following Knowledge Base articles offer a few pointers with troubleshooting issues with downloads from iTunes. First thing to try is verifying connectivity to the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    If the issue is related to an interrupted download:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/ht1725
    Ultimately, if you are still unable to download your purchase, feel free to report the issue using the following information:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I purchased tv shows from iTunes and keep getting a download error tap to retry.

    I purchased tv shows from iTunes and keep getting a download error tap to retry.  Why don't the shows download?  What can I do?

    Hello there Julfos,
    I recommend this part of the article named iTunes: How to resume interrupted iTunes Store downloads found here http://support.apple.com/kb/ht1725.
    If you cannot complete the download on your device, you can finish the download in iTunes on your computer and then sync it to your device. For instructions, see the following articles:
    iTunes Store: Where can I download and sync my purchases?
    iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
    Additional Information
    If your purchase does not resume downloading after following the steps in this article, you can also try the following steps to troubleshoot the download issue.
    Restart your computer or device.
    Check for updates for your Mac or PC and install any software updates. Also, check for and install updates for any security software you may have (anti-virus, anti-malware, firewall, and so on).
    If using Wi-Fi for Internet access, try using a different Wi-Fi network when downloading. If you are connecting to a home network, try restarting your Wi-Fi router. Also, check for and install any firmware updates for your Wi-Fi router. (Refer the manufacturer's website for your router to get information on updating its firmware).
    If that does not resolve the issue then I recommend quitting all the apps running with this article, and trying again.
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    Perhaps even forgetting your home network and rejoining it.
    Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
    Or resetting your network settings.
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
    Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.
    From: iOS: Troubleshooting Wi-Fi networks and connections
              http://support.apple.com/kb/ts1398
    All the very best,
    Sterling

  • Download error in (osx) adobe desktop app (corrupted download link).

    Here is a discription of the problem. Please consider that some of the wording might not be correct, as I do have to translate the error message from German into English.
    Using OSX 10.9.2, when clicking inside the adobe desktop app (top of the screen bar) on the tap "apps", the following screen (screenshot) appears, which states, translated from top to bottom:
    download error
    download error. Please contact support.
    (link) contact support
    (link/button) download creative cloud -> This button unfortunatly leads to the following error page "http://www.adobe.com/special/errorpages/404.html"
    All apps, like Bridge, Photoshop, Lightroom, etc. are installed and work just fine. So no problem here. I seem however unable to redownload the desktop app (in order to reinstall). As stated above the provided link inside the desktop app itself is coruppted and within the (online) web-based download centre (user logged in) I am only adviced to use the desktop app. This is a dead end and I do not know what to make of this error, let alone solving it. Please help!

    I am sorry Romsinha but this doesn't really help.
    I already restarted the desktop app and while I am obviously online and connected the problem (error message) remains the same. Information within the "home" tap is recieved/loaded  (little blue spinning wheel) stating that various apps recently have been updated. Yet the same loading wheel within the "apps" tap results in an error. My best guess is that some internal link within the app is corrupted, leading to a source on a server that can not be reached.
    UPDATE
    I clean uninstalled adobe creative cloud as discribed in the article you provided (using the cleaner tool) and even uninstalled the browser plugin. After downloading and reinstalling creative cloud the problem however remains the same. "Apps" tap still shows the same problem. "Home" tap now displays the following:

  • "Download Error" - Can't download/install any programs.

    I downloaded CC on my Win 8.1 machine (after a windows crash and upgrade to 8.1).  Previously it was working fine (on Win 8).  Now the CC desktop app connects to my account but the Apps tab has a red exclamation error and when you click the tab it says "Download Error."  and to "Please contact customer support."  (See below:)
    Apparently this seems to be a prevalent issue as I see multiple threads and support requests with this same error.
    I got on Chat and followed all the troubleshooting advice, uninstalled, reinstalled, used the Removal tool, deleted folders from the AppData locations, everything.  Finally was getting ready to do something else and the Adobe server disconnected my chat session. 
    I know it is not MY internet connection because everything else is up and running fine, including streaming radio progams and other chat programs.
    I tried visiting something on Adobe's siteand received the following error:
    So what is going on Adobe?  I need to get my programs back so I can get back to work.
    Edited to add - After another hour of being on chat support I got disconnected again.  Same error:  "Sorry, we're having technical difficulties."

    So after four hours and dozens of troubleshooting issues, I figured out what was wrong.  I am on a fixed-wireless system at home.  I have used this same system and network setup in the past for CC.  My average DL speeds are 2.0 Mbps.  Not super fast but it has worked in the past.  On the 3rd or 4th chat session I was told that you can't use wireless with CC and I need to be on a fixed wired connection.  Finding that as rediculous as possible, I decided to test my network.  I logged off and used my AT&T CELL PHONE as a hotspot (which gets me about 4.0 Mbps download speeds, albeit with a higher ping) and VIOLA the Apps tab is there and I can download programs.

  • Download Error on Mavericks (mac)

    When I go to the Creative Cloud application on the desktop, I go to the Apps tab and I get "Download Error" and when I try to reload the application, the error persists. 
    I'm on a macbook running Mavericks, I've deleted the AAMUpdater (though it creates a new one every time I reload the applications) folder in ~/Library/Application Support/Adobe...  As per Re: Creative Cloud "Download Error" message , I looked in the OOBE folder and there was no opm.db, just a singe folder alias called "PDApp," which contained a pim.db, along with a bunch of other folders and files.  
    When I enabled the root user and logged into that account after restarting, I tried the Apps tab again and it was working just fine, in the root user.  But when I logged out and back into my regular account, I was still getting the download error.  I've tried uninstalling and reinstalling Creative Cloud and that didn't work. I have Photoshop and Fireworks installed, so it WAS working at some point in time... I'm out of ideas...  Help please?

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

  • Download Error

    Hi, got an error message in the App section of CC Desktop on a PC with Windows 8.1: download error. I tried several time to reload the applications with no results. Any idea?

    Hi Marco,
    Please refer to the threads below where this issue has been addressed:
    1. Creative Cloud "Download Error" message
    2. Creative Cloud - Download error - stubborn error
    Regards,
    Sheena

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