HT1725 Download stuck on 'processing'
I was downloading a movie and for two days it has been stuck on 'processing' and won't let me watch movie or do ANYTHING on iTunes.
This problem was sorted for me recently by Apple tech support. It occurs because you have insufficient space remaining to download the film the processing part requires as much space as the film so in other words if the film uses 3.5 you need to have 7.0 of space before you start. Once the download is completed the final space used will only be 3.5.
To solve the problem make sure all important files are switched on in Settings and save to icloud. Then go to reset to factory settings which will delete them from the ipad. You will then need to retrieve the files from icloud.
My advice would be to phone apple technical support for free and they will do it with you. Good luck.
Similar Messages
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Cloud download stuck at processing
I'm trying to download songs from my cloud onto my iPhone. I have iTunes Match and Show all Music turned on. It should be easy for me to download songs from my cloud. Yet the majority of the time in the last week, every time I try to download a whole album from the cloud, or even more than a few songs at a time, the songs download to near completion, but then get stuck on "processing" and don't finish downloading. I have to go in and delete each song one by one (sometimes it works throught the iTunes store app, to click the X, and sometimes it works in the Music app, by swiping and clicking delete. Sometimes neither of these things work and the phone is frozen/unresponsive for 10-15 seconds), and which ever one is stuck processing can't be deleted at all; I end up having to resart my iPhone. This is a HUGE hassle! Shouldn't I be able to download a full album at a time?? The only work around I've found is to download each song one at a time, which is extremely time consuming and frustrating.
I've seen this question on here multiple times so I'm sorry to post it again, but I've tried all the answers I've read, and nothing seems to stick. Please help me solve this problem! Using these programs and applications as they're intended shouldn't cause these sort of problems! What the heck Apple!!!!!Anybody...?
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Download stuck on "processing file" then when iTunes restarted, no record
I have a couple albums downloading in my iTunes. A song will download fine but will get stuck on "processing file"
Ex. 6.1MB of 6.1MB - processing file
No other songs can start downloading. Thought it was iTunes freezing so I shut it down and restarted it. Now there is no history at all of purchasing the song or downloading it in any of the iTunes tabs.
Thank you for ANY help anyone might have!!! - Megthe same thing happens to me, only after about 10 minutes my computer restarts. i just recently purchased an iPod nano and this is making me want to go back to my zune which I dont like half as much
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i am currently trying to download a movie on itunes on my iphone4 and the download stopped working at the point where it says processing. I have tried to pause aqnd restart and the download. i have also tried to restart my whole phone and nothing is working. What do i do??
This problem was sorted for me recently by Apple tech support. It occurs because you have insufficient space remaining to download the film the processing part requires as much space as the film so in other words if the film uses 3.5 you need to have 7.0 of space before you start. Once the download is completed the final space used will only be 3.5.
To solve the problem make sure all important files are switched on in Settings and save to icloud. Then go to reset to factory settings which will delete them from the ipad. You will then need to retrieve the files from icloud.
My advice would be to phone apple technical support for free and they will do it with you. Good luck. -
I Donloaded the movie 2012 from iTunes. The download never finished and has been saying processing for two days now. Any ideas would be appreciated.
1. Exit iTunes (if not possible, force-kill it in task manager, Ctrl-Alt-Del > Task Manager, right click on iTunes and select "End task").
2. Delete every folder in this directory:
OS X:
~/Music/iTunes/iTunes Media/DownloadsNote: The tilde (~) refers to your Home directory.Windows Vista:
\Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7:
\Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP:
\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
3. Start iTunes and start your downloads again. -
i have downloaded a fil on itunes through my phone and its been stuck on processing for half an hour what do i do
I suggest that you try to use Tiny Umbrella to kick your device out of recovery
The link to download Tiny Umbrella is shown below
http://thefirmwareumbrella.blogspot.com/
On the right hand side of the link you will see links to download Tiny Umbrella
After downloading and opening tiny umbrella, Click on exit out of recovery. Hope that works for you. If it doesnt work, try to write a detailed description of your problem and what is appearing on your screen etc and we will go from there. Good Luck -
Audiobook download from iTunes stuck on "processing"..
This morning tried to download an audiobook from the iTunes Store on to my iPad and it's got stuck at "Processing"... Where it's now been sat for the past three hours!
I've enough space on the iPad for the download and I'm using my home wifi. I've tried doing a reboot of the iPad and thought that had sorted it - when I went back into the iTunes 'Download' section it again counted up through the download, only to get stuck again at "Processing". Never had this problem before when downloading music, movies, TV, or other audiobooks. Any ideas, anyone?Further to this - I made the mistake of tapping in a couple of places and it's now vanished altogether! There's now no "Downloads" section to see in iTunes, it's not listed anywhere in my Audiobooks section my music library. When I've gone back to the iTunes Store, it's like I've never even purchased it (even though I've had my receipt through from Apple)!
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My film download is stuck on processing!
My film download is stuck on processing status, any ideas ?
Welcome to the Apple Community.
Force a restart, if the problem persists:
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
Hello, I used to purchase games of big fish games. Since February I can't purchase in apps. After purchasing I receive a mail that I've been charged, but the game is not downloaded. The process is stuck and Each time I get another comment, "authenticating", "purchase is being processed right now" etc. I tried to delete apps and download again, restart the ipad, enable and disable restrictions and nothing helps. I always get a refund but the problem remains the same. Did anyone meet the same problem?
Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful. -
I have a Windows laptop running with Windows 7 (64 bits). i was using itunes normally. Few days ago I upgraded to 10.5.2. When I completed download and install process, itunes opened and got stuck.It says "Updating itunes library". What can I do?
Hi Drgeert-
The hub may not be broken per se, but Apple has made adjustments to the limits on current that can be drawn from ports.
You probably need a new hub.
These may be helpful and/or interesting:
USB: High Bandwidth and Isochronous Devices Must Be Separated
USB Product-Specific Details
Luck-
-DaddyPaycheck -
When downloading a purchased TV show from the Itunes store to my PC (Windows 7) the file is stuck in processing and never completes the download.
The EXACT same thing happened to me last night! Rented a movie; it had barely started and then froze. When I touch the video app icon, all I get is a blank, dimly lit screen. None of the other videos I own will display either. Was your problem ever resolved?
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My iPhone with iTunes match is extremely slow downloading songs, stuck on processing file
I have a 64GB iPhone 5, with iTunes Match enabled. Whenever I try to download songs to the phone, the songs will download very quickly, usually with 15 seconds, but then it will be stuck on Processing File for 15-20 minutes. This makes it very difficult to download large numbers of songs. I have been trying to download ~3000 songs since Friday and there are still 492 left after 4 days. Any ideas why the processing file action takes so long?
Internet speed: 15ms ping, 35mbps download, 11mbps upload
iOS version: 7.1.2
Capacity: 57.1GB
Available: 30.7GB
Thanks,
RandyI'm trying to load ~20k songs onto my new iPhone 6 via iTunes Match, and I'm only about 1/20 along after two days
I can't even track the progress using the iTunes Store app since the app either crashes immediately upon launch or doesn't show the "Downloads" tab (if I reboot the phone, I'll see the "Downloads" tab once with a badge indicating the number of songs remaining, but after locking up the app for a few minutes, the "Downloads" tab disappears until I reboot again).
Instead, I get alerts every so often reporting "Unable to Purchase" as sync downloads occasionally fail. The only way I'm able to see that anything is still progressing at all is by going to Settings -> General -> About and observing the "Songs" number very slowly incrementing.
Meanwhile, I cannot update any apps since app update downloads appear to queue up behind iTunes Match syncs instead of being entirely independent.
I have been terribly disappointed with Apple's handling of iTunes Match. -
How can I release (or abort) a download which has stuck at Processing?
I have a music download (which I have been charged for) which has been stuck at Processing for over 10 days.
Unable to cancel or abort from iTune Store. My Music is now locked and unavailable. (VERY frustrating)
Unable to fully open iTune Store as it freezes part way and all I get is the text and boxes with no graphics or interaction
One discussion suggested that my modem may need re-flashing. As it was over 6 years old, I replaced it - but still can't clear the download.Hi, Philipp,
Thank you very much for your prompt reply and support. The IE icon disappeared immediately after I downloaded MF. I tried to download IE again but without success. In the end all my icons on my start page disappeared, although I do not think this was to do with MF. I had to resort to restoring my lap top to factory settings for the umpteenth time and I have now got IE back but no MF. I will keep your advice and will try again when I am feeling brave enough and have sufficient time to try and download MF again. I am not confident with technical problems and greatly appreciate your help and support.
Kind regards, K. -
Downloaded album 2 tracks stuck at processing 100%
Just downloaded an album, 23 tracks total, 21 downloaded and 2 are stuck at "processing 100%". They've been stuck there for about 40 minutes. Any ideas? I tried to quit iTunes and while the option is available in the dropdown menu it doesn't actually quit the app. Any help would be appreciated.
1. Exit iTunes (if not possible, force-kill it in task manager, Ctrl-Alt-Del > Task Manager, right click on iTunes and select "End task").
2. Delete every folder in this directory:
OS X:
~/Music/iTunes/iTunes Media/DownloadsNote: The tilde (~) refers to your Home directory.Windows Vista:
\Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7:
\Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP:
\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
3. Start iTunes and start your downloads again. -
ITunes Download Stuck "Processing"
Does anyone have a suggested fix for a download that's been stuck in "processing" for more than 30 minutes?
Hey ormana,
First, try force closing the music app:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
from: iOS: Force an app to close
http://support.apple.com/kb/HT5137
If you reopen the app and the song is still stuck, I would reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
from: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Best,
Delgadoh
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