HT1725 download stuck

i am currently trying to download a movie on itunes on my iphone4 and the download stopped working at the point where it says processing. I have tried to pause aqnd restart and the download. i have also tried to restart my whole phone and nothing is working. What do i do??

This problem was sorted for me recently by Apple tech support. It occurs because you have insufficient space remaining to download the film the processing part requires as much space as the film so in other words if the film uses 3.5 you need to have 7.0 of space before you start. Once the download is completed the final space used will only be 3.5.
To solve the problem make sure all important files are switched on in Settings and save to icloud. Then go to reset to factory settings which will delete them from the ipad. You will then need to retrieve the files from icloud.
My advice would be to phone apple technical support for free and they will do it with you. Good luck.

Similar Messages

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    I was downloading a movie and for two days it has been stuck on 'processing' and won't let me watch movie or do ANYTHING on iTunes.

    This problem was sorted for me recently by Apple tech support. It occurs because you have insufficient space remaining to download the film the processing part requires as much space as the film so in other words if the film uses 3.5 you need to have 7.0 of space before you start. Once the download is completed the final space used will only be 3.5.
    To solve the problem make sure all important files are switched on in Settings and save to icloud. Then go to reset to factory settings which will delete them from the ipad. You will then need to retrieve the files from icloud.
    My advice would be to phone apple technical support for free and they will do it with you. Good luck.

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