HT1725 How to resolve security questions in order to access account

How to resolve security questions in order to access account? Who should I contact or email ?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

Similar Messages

  • HT1725 How to reset security questions if I forgot original answers to security questions

    How to reset security questions if I forgot original answers to security questions?

    @ haiduc - 
    1. Starting a new query ..
    Select appropriate Board (Selecting 'E series and communicators' as far as the device goes..but more apt will be the 'Hardware' Board under 'Tips and Troubleshooting' in this particular case..) and then select 'New Message' ..
    2. The security code needs to be reset to the default 12345 which can only be done by Nokia Care in your region. A proof of ownership (Bill / Invoice) may be asked.
     Moderator's note: We amended the title of this post as we moved it to the most appropriate board.
    Attachments:
    Capture1.JPG ‏34 KB

  • HT1725 how to reset security question answers

    How can  I reset my security question answers? I cannot purchase music without it...

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How do you get the answers to your security questions in order to buy an app on iphone?

    How do you get the answers to your security questions in order to purchase an app on iphone?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99852)

  • How to reset security questions without backup email

    how to reset security questions without a back-up email?

    Hello Willar52,
    Thanks for the question. If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Additional Information:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

    I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

    fayry wrote:
    ... how do I move over my purchases from my current account to my new account?
    This is not possible...
    Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
    Apple ID FAQs  >  http://support.apple.com/kb/HE37

  • How to change security question

    how to change security question in apple id. I forgot my answers. Please help

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (124195)

  • HT5312 How to reset security question on itunes

    How to reset security question

    If you can remember them then you can login here and change them : https://appleid.apple.com
    If you can't remember them and you  have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • HT201303 How to reset Security question and awsers?

    Hi
    How to reset Security question and awsers?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Hi I need help on how fix my security questions it tells me to resend questions to email but the email it's asking me to send them to i don't know that email it's not mine !

    Hi I need help on how fix my security questions it tells me to resend questions to email but the email it's asking me to send them to i don't know that email it's not mine !

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97724)

  • How to reset security questions on apple id  i forgot them

    how to reset security questions on apple id  i forgot them

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98055)

  • HT1918 How recalled the security question for account iTunes

    How recalled the security question for account iTunes

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • How to reset security questions without rescue address

    How to reset security questions without rescue address

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (124475)

  • How to retrieve security question info...

    How to retrieve security question info if I have deleted the original recovery email. I go to change password, get stopped at security questionnaire, I do not have the recovery email. Is there a way I can reset the "security question info" recovery email?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • HT5312 How to Recover Security Questions

    I have now been locked out of Itunes for 8 hrs. Too many attemps. All I needed to know was how recover my security questions.
    Any help 

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (86173)

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