HT1725 I bought a song a few months ago on iTunes. It no longer plays on my devices but clearly shows that it is downloaded, so I cannot re-download from the Cloud. It just stops playing at about 1:00 mark. Can I get another copy from iTunes?

I bought a song a few months ago from iTunes. I have been playing it for months and all of a sudden it stops at the 1:00 mark on all of my devices and no longer plays. I can't re-download it because it already thinks it's been downloaded. How can I get another copy of this song that I have already paid for?!

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

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HT6154 I bought iCloud storage a few months ago and now I want to buy some more, how do I know when I purchased the first one?

I bought iCloud storage a few months ago and now I want to buy some more, how do I know when I purchased the first one?

Read here:
http://support.apple.com/kb/HT4874
What happens is your existing plan gets canceled, & you're charged a pro-rated amount.

I am deciding to get CC for photographers package. I already have Lightroom 5 (I bought this separately a few months ago) The photo package includes Photoshop and Lightroom but I only need Photoshop. Would I get a discount if I only need photoshop? Is thi

I am deciding to get CC for photographers package. I already have Lightroom 5 (I bought this separately a few months ago) The photo package includes Photoshop and Lightroom but I only need Photoshop. Would I get a discount if I only need photoshop? Is this a possible option?

There are no discounts. the package is already as cheap as it gets.
Mylenium

I bought an iPhone 6 few months ago, and recently it got crack on the right side corner. Is it possible if I can fix it or change it?

I bought an iPhone 6 few months ago, and recently it got crack on the right side corner. Is it possible if I can fix it or change it?

Sure. You can pay for an out of warranty replacement ( or if you have applecare plus, you can pay the deductible - Which is less than the OOW replacement fee.

I lost all my purchased songs when my hard drive. Can I get another copy from Apple?

I lost all my purchased songs when my hard drive. Can I get another copy from Apple?

Quite possibly, at least assuming you are based in the US. Install the latest build of iTunes, sign into the iTunes Store and click the Purchased entry in the Quck Links panel. Here in the UK I only get tabs fro Apps and Books but, if I understand correctly, you should also get a tab for Music. Click on the Not in My Library button and you should be able to download your purchases again.
tt2

I lost my Hard disk and had to replace it, how can I get another copy of lion OS, P.S. I bought my macbook pro with preinstalled Lion OS

I lost my Hard disk and had to replace it with a new one, how can I get another copy of lion OS, as the guy at the serive center installed 10.6 for me.
P.S. I bought my macbook pro with preinstalled Lion OS

If you have a way to wipe 10.6.8 off, you can then reboot your machine (with no OS) and since your system came preinstalled with Lion, Internet Recovery should occur which will boot to Apple's servers into a Recovery HD for you to redownload and install Lion.
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Hello my name is leandro from months ago and am trying to connect with my apple id but informs me that it is wrong and I can not buy or upgrade my mac from the official website of apple can go with my ide but can not get response technical support'm from

hello my name is leandro from months ago and am trying to connect with my apple id but informs me that it is wrong and I can not buy or upgrade my mac from the official website of apple can go with my ide but can not get response technical support'm from Argentina someone could help me

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

I bought an Ipad a few months ago and now it doesn't work

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Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
The warranty will apply to the country of purchase. And if there is a problem needing repair you have to return it to the country of purchase.
Apple’s Limited warranty can be found here:
http://images.apple.com/legal/warranty/docs/ipad_warranty.pdf
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th, Air
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
iPad Repair and Service
http://www.apple.com/support/ipad/repair/
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iCracked - Broken iPhone, iPod or iPad
http://www.icracked.com/
iReVamp Electronics Screen Repair ($99)
http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
Do It Yourself iPad Repair
http://www.ifixit.com/Device/iPad
 Cheers, Tom

My ear buds that I bought a few months ago shocked me and no longer work is there warranty on these?

I had my headphones in my 5s when I was running and all the sudden my ears got shocked. I know it was from ESD. Only problem is my headphones no longer work. I just recently bought them like 2 months ago. Shouldnt there be a ground in these headphones? Are my ear buds just bad or did I just get the short end of the stick again?

Most devices are covered by warranty in most Countries
If you headphones are Apple they certainly have a 12 month warranty and if not Apple check the paperwork that came in the box

I bought Photoshop elements a few months ago online on an old computer and now I can't find where I can re-download it on to my new computer ?

Where can I re-download my online product?

If you bought it thru a download from Adobe then you should be able to find a link in your Adobe account online.
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My computer was stolen a few months ago i now have a new laptop with new id but don't know how to retrieve my itunes account for i forgot my old id. How can i get to my account?

My computer was stolen several months ago and I now have a new laptop with a new id but I do not know how to retrieve my itunes account for i have forgotten my password and user id. I need a way to get into my old account.

http://iforgot.apple.com
Regards.

HT201272 I bought my app a few months ago, however it is not under my purchased apps. What do I do? The app is iAnnotate

Please help.

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.......

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tt2

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What do you mean "doesn't recognize"?

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HT1725 I bought a song a few months ago on iTunes. It no longer plays on my devices but clearly shows that it is downloaded, so I cannot re-download from the Cloud. It just stops playing at about 1:00 mark. Can I get another copy from iTunes?

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