HT1725 I bought a song off of the itunes store on my iphone but it wont play. I even tried to repurchase it but it says that I already purchased it. I have restarted my phone and turned it off but it still won't download or play. HELP!
I bought a song off of the itunes store on my iphone but it wont play. I even tried to repurchase it but it says that I already purchased it. I have restarted my phone and turned it off but it still won't download or play. HELP!
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your phone and re-download it via the Purchased tab in the iTunes store app on it, or the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
Similar Messages
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My delete button in my to do's closes the app. I've closed all the background running apps and have restarted my phone and even tried syncing to my iTunes. It's driving me nuts. Please help!
Will not complete a sync without crashing and saying cannot read to the device or something to that effect.
That sounds familiar.
Just doublechecking ... have you worked through the suggestions from the following document in the course of your troubleshooting to date?
[What to do when Windows displays a blue screen error message or restarts when syncing the iPhone or iPod touch|http://support.apple.com/kb/TS1502]
(The stuff I was worried about in my initial reply has since been documented in its own troubleshooting document. Some of the symptoms of that are covered in: [iTunes for Windows: System restarts, blue screen, or quits unexpectedly when accessing iTunes Store|http://support.apple.com/kb/TS3441] ) -
You seems not to understand what I mean and what I'm having like problem. I still have my payment receipt from October of this year when I bought 9 songs in the iTunes Store from my iPhone 4S. The problem is from all the 9 songs I've paid for, only 7 are still available from this list on my iPhone. There is no possibility to download the other 2 without paying for them. I've spoke to the lady from Mississippi on the phone 2 days ago from about 2 hours calling from Belgium but unfortunately she couldn't help me. It's the 3rd time I complain about this. How many time shall I pay for the same songs?? If you can access my music list and my past receipts payment you will be able to find out what I mean. I went back on iTunes I've found the the songs I already downloaded in October that should be on my playlist but if I click on them it will charge me again 0,99 cents. It's been 3 years I've been using the same apple ID with my iPhones. I just wand to get my songs back without having to pay them twice or 3 times
1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
tt2 -
The camera on my iPhon 4s is not working correctly. It is colored all strange and the shutter keeps opening and closing trying to fix the problem but it cant. I have already reset my phone and turned it off and on again. How do I fix this??
If resetting the camera app doesn't work you can try restoring your iPhone's software. The entire process takes about an hour to an hour and a half. Make sure you do a backup. Make sure you do a backup.
Backup:
http://support.apple.com/kb/HT1766
Restore:
http://support.apple.com/kb/HT1414 -
i just had a new phone today,,i have setup my phone and charged it 100% but the battery is running out very fast.any idea why it is happening ? would really appreciate your help thanks
Here are the iPhone battery conservation tips.
iPhone
Watch some of the things you may have set up as the article suggests. Check email fetch frequency, push notifications, location services, etc. -
i have 4 apps on my phone and 17 pics and my phone keeps saying storage is almost full.. i have a 16gb phone and it says only 12.1gb are being used, why does it keep saying my storage is full?
Can you connect to a wifi source on the device? Enable wifi in settings on the device itself. If you don't have wifi at home, there may be a local hotspot you can use for this.
The reason this happens is carriers don't want people downloading huge files that would slow their network as well as eat up your data plan. -
I have bought several tv seasons from the itunes store. Recently some episodes will not sync with my ipad. The error message is that the file "could not be read or written". Previous episodes of the same series synced successfully. Also while watching the same episode on my laptop (Mac Book Pro) it freezes.
I had this same message appear today when i was putting new music on my ipod touch 4th gen. The only difference is that I wasnt using an external drive. I was using the one on my computer. This is the first time i have had this problem
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I'm trying to install a cd application and I keep getting the message 'you do not have permission to use the application FSP OS X' Even after selecting always allow and entering my login details it still won't accept it. Help!!..
Please repost in the Final Cut Pro forum. Have you considered upgrading your machine, if you are still running Leopard your machine may be as old as 5 years old. While this should not matter you probably won't get the performance you want out of a demanding app like FCP.
Best of luck. -
Why are songs/albums deleted off of the iTunes store? How can I get them back on the iTunes store? PLEASE help. Thank you.
Perhaps the copyright holders chose to remove them. What album were you after?
tt2 -
How Do I Get An Uploaded Song Removed From The iTunes Store That I Own?
I own a production company and I own a song that has been uploaded to iTunes Store for sale. I am having problems with the people that I have trusted in properly administering the publishing aspects of the song. How do i get the song removed from the iTunes Store so i can get it re-released under another publishing group who have shown they can properly administer the publishing/copyrighting/monetary aspects of my song?
DUPDAWG wrote:
ps I used to be able to create my own "Ringtones" via iTunes and songs I had in iTunes, but they took that away I guess.
No they didn't. You can still create your own ringtone using computer iTunes.
Here are the steps:
Select a title (.mp3 or .m4a) in your iTunes Library
2. Do File > Get Info on selected title (Windows do Edit > Get Info)
3. In the dialog choose Options tab
4. Set Start Time and End Time (no more than 35 secs otherwise won't work)
5. Close dialog.
6. Now control click the title (right click) and choose Create AAC Version
7. When it is done, drag the newly create title to the desktop.
8. Delete the newly create title in iTunes.
9. Rename the title on your desktop from ringtone.m4a to ringtone.m4r
10. Drag and drop it into iTunes
Now you have a ringtone.
Make sure it is selected in iTunes's Tones tab for syncing with your iPhone. -
the itunes radio isnt showing up on the music app and the itunes store on my iphone 5. what should i do? help me please
Hello, Ninaxand.
Thank you for visiting Apple Support Communities.
If you are a US customer, try forcing all applications to close and power cycle the device. Test accessing iTunes Radio after processing these steps. I would also make sure cellular data is enabled for iTunes.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
About iTunes Radio
http://support.apple.com/kb/HT5848
Cheers,
Jason H. -
I'm not able to shop anymore in the iTunes Store. It keeps invalidating both by debit cards even though I have ample balance. What do I do?
If you want to try to clear even more disk space see https://discussions.apple.com/thread/5872318?tstart=0
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After the ios7 updated I can not open the iTunes store in my iPhone 5
After the ios7 updated I can not open the iTunes store in my iPhone 5
How can I fix it?Hi adrimomo,
Welcome to the Support Communities!
Here are a few things you can try:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If you have tried those two things, refer to page 146 in the iPhone User Guide to Reset All Settings:
iPhone User Guide for iOS 7
manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
Also, check your settings for Safari -- enable cookies and turn off private browsing - see page 57 of the iPhone User Guide above.
Cheers,
- Judy -
how do i get my music not purchased from the itunes store onto my iphone? ie music from CDs etc..
I am not able to get this onto my phone. Only music I bought from the itunes store goes to my phone..Hello michael.suffoletto
Check out the article below on manually managing your music by dragging and dropping the music that you want to your iPhone within iTunes.
Managing content manually on iPhone, iPad, and iPod
https://support.apple.com/kb/ht1535
Regards,
-Norm G. -
Why can I not connect to the itunes store on my iPhone?
Why can I not connect to the itunes store on my iPhone? Heard that other people are having the same problem and that Apple needs to fix it.
Hello sakif16,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a nice day,
Mario
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