HT1725 I can't get my purchases on my games that I downloaded
I can't get my downloads when I purchase from my games
Does the developer's website have a help section with any info on how to download in-app purchases in it ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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How can I get credit for a movie rental that never downloaded?
I tried to rent a movie from iTunes through my Apple TV. The movie has partially downloaded, but repeatedly stops, and I have to resume the download. Many times it goes into an "Authorizing" state, but never starts the movie. Now my 24 hour period to watch the movie has expired. How can I request a credit on my account?
Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History. -
I accidentally erased a music album that I purchased on iTunes. How can I get the iTunes store to recognize that it is no longer in my iTunes library and download it again?
Delete the broken links in iTunes then look at your purchased list to redownload.
If this happened because you were deleting files from the iTunes folder in Finder, don't. You have to let iTunes do all the deleting and moving or you will end up with broken links. -
Can I share one iTunes account for my iPad and two I phones? If so, how can I get the purchased apps and music on all three devices? How do I sync all the devices to have the same music and apps?
You can set up an iCloud account on each one (the SAME iCloud account using the same AppleID on each) and then sync via iCloud.
http://support.apple.com/kb/HT5262\
However, an iCloud backup nor sync contains purchased content - that is available for redownload from the iTunes and App stores (so no need to waste iCloud space storing it for you).
So, for purchased content, you will have to download it on each device - just use the same AppleID and download each item on each device.
Without a computer to aid the sync'ing, downloading the purchased content on each device is the only way.
P.S audiobooks cannot be re-downloaded once purchased (all other content can be), so without a computer to save, store and move the audiobook files around, you will only be able to put those on one device - the one you first purchase it on. -
Hi my name Abukar I had an old apple ID and I had problem with signing it so I decided to make a new apple ID with a new email address, so how can I link with two apple IDs and how can I get back all my previous apps that I purchased before, I cloud stuff
It is not possible to do that.
Allan -
Ok so I have an iPod touch 4th gen and I purchased some music on it. I also have an iPad mini and wanted to download it onto there also. Problem is that no matter how many times I try I can't get my purchased music section to load. I get the big at the top where you can select all or not on this iPad and the alphabet down the left hand side and the little loading thingy appears but nothing ever actually loads no matter how long I wait. It also sometimes just crashes the whole thing and kicks me out the app. Any suggestions? I've tried turning device on and off, it has the latest software iOS 7 and I've tried resetting all the settings already also as well as logging in and out of my Apple ID.
Hello AstarteLydianna,
The following article provides some additional troubleshooting steps that can help get the App Store working on your iPod Touch.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
I recently lost my iphone to which had of alot purchased music on it, but when i've come to retrieve the music from my itunes and the music is not there? The purchases show on my history but the music is nowhere? How can i get my purchases back please?
By any chance, did you have the Find My iPhone app installed prior to it being stolen?
Reporting a lost or stolen Apple product
Hopefully you had your iTunes purchases backed up to an external source such as an external drive or CD's? -
HOW CAN I GET THE PURCHASE ORDER RELEASE DATE
Dear All,
HOW CAN I GET THE PURCHASE ORDER RELEASE DATE - any reprot is there?
Thank you
AhmadHi,
u goto that PO and select Environment on top line .under that select header changes if u click on that u will get entire details who reased when released, date , time etc
regards,
Srinivas Kona -
I purchased a one year subscription to Rolling Stone magazine . I got two issues and now it will not allow me to view the current issue, I have to pay again. Can someone help me, how do I get my purchase ? I have the automatic download turned on.
Try contacting apple
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my ipad automatically shut down and now i lost al savings and in-app purchases the battery was on 50% what happened and can i get my purchases back
Hi there,
This seems very frustrating. An iPad can shut down randomally for many reasons, just like a computer can crash. If it begins to happen regularly, then do contact Apple, but there are no signs that your iPad is malfunctioning from just one shut down like this.
But, you should be able to get all your in-app purchases back. In some apps, there is a 'restore purchases' button, which will download all the purchases you made for free.
In some cases, you can tap to make the purchase again, and it will be downloaded at no charge, however this does not happen with consumable items such as coins and credits.
I reccomend contacting iTunes Store Support at the link below, they will take a closer look at your purchases and give you further steps on redeeming them. They may also refund you if they have been lost.
iTunes Store Support
You can also contact the developer of the app, and report the crash and missing purchases. If you tell me the app, I'll give you the relevent contact in the developers.
Other than that, sorry for the problems, and have a great day,
Nathan -
How can I get my purchased apps back?
How can I get my purchased app back after ios5 update? Not all of my purchased apps are listed under "purchased apps" in the app store.
Download Past Purchases
http://support.apple.com/kb/HT2519
Log into iTunes using the account the Purchase was made with... Click on Buy... and a notice will come up saying you already have it... do you wish to download it again... Click Yes... -
How can i get rid of music or videos that i purchased from iTunes but dont want anymore. When i delete them they always come back in my downloads available?
thanks. somehow after restoring it, ipod on my phone had another option to download them onto my phone (even though they would play so no idea) but then it allowed me to swipe the songs to delete them so they are finally gone from my phone!!!
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How can I get the "Purchase more sounds" link to light up under GarageBand?
how can I get the "Purchase more sounds" link to light up under GarageBand?
Did you try it in the program monitor?
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HT1349 How can I get my purchases that were made on another computer?
How can i get my purchases that were made on another computer?
Are you sure this question belongs in this section (Apple Support Communities > Servers and Enterprise Software > XServe & Servers > Discussions)instead of, maybe, iTunes?
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How can I get my purchases that I had under another email address tranferred to current email?
How can I get my purchases that I had under another email address transferred to my current email?
Do you mean that you created another account? If so, why?
You cannot consolidate accounts.
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