HT1725 I followed the steps on how to resume a download and I had to pay for a tv show twice and it still didn't download!

Please help! It was about a month ago but the initial download failed I followed the steps on iTunes help on how to resume it but I was charged again! I wasn't going to do anything about it but today I wanted to watch it and it wasn't there. I checked my downloads to see if it had another error and it did! I dont want to try it again but I don't know what to do! I need a refund! Help!

You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

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HT1212 I followed the steps on how to enable my iphone but there still no response. Do you have other suggestions on how I can enable it? Thank you!

I followed the steps on how to enable my iphone but there still no response. Do you have other suggestions on how I can enable it? Thank you!

Hi Stefanie Burger,
Thanks for using Apple Support Communities.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Hope this helps,
Mario

I accidentally downloaded the search engine called Genieo and I am trying to remove it but it just wont go away! I followed the step to remove it but its not working. I am begging for someone's help!!

I accidentally downloaded the search engine called Genieo and I am trying to remove it but it just wont go away! I followed the step to remove it but its not working. I am begging for someone's help!!

See if these instructions work:
http://www.thesafemac.com/arg-genieo/
Ciao.

I got the new iPhone 5C. In my cellular settings, under "Use cellular data for", it only show passbook and facetime. How can I add other apps? Also, my carrier is AT&T

I got the new iPhone 5C. In my cellular settings, under "Use cellular data for", it only show passbook and facetime. How can I add other apps? Also, my carrier is AT&T

Hello Sophie59
You should be able to see two different tabs when setting up the email if you go to Other > Add Mail Account. Once you enter in the email address and password, you should be at the next screen to provide more details about the email as far as incoming and outgoing servers and at the top there will be a blue section to add it in as a POP or IMAP email account. Check out the article below for further troubleshooting and emails setup options.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
iOS: Adding an email account
http://support.apple.com/kb/ht4810
Regards,
-Norm G.

I paid for a ringtone and had to restore my phone and now I don't have the ringtone. How can I get that back without having to pay for it again?

I had to restore my phone and before I did it I bought a ringtone and now I do not have that ringtone. How do I get that back without having to repay for it?

Call iTunes support and see if they will re-grant it back to you. Shouldn't be a problem, they have done it for quite a few people I know.
1-800-694-7466

I accidently baught something i didnt mean to buy and i delete it and it said it would delete the song on my ipod touch too but it only dekete it on the computer and i had to pay for it does anyone know how to return it?

i baught something by accident and it wasnt free and so i tried deleting it and it said it was deleted but i checked and now i have two of the same songs on my touch i dont want them and i need help!

- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for $99 fr a 16 GB 4G. They do not fix yours.
Apple - iPod Repair price

I followed the steps to restore to factory settings now I can't get back my info from a prior backup. My pads screen was frozen on the connect to iTunes I needed to restore. I had to setup my pad as if it was new. How do I acess my prior backup

I followed the steps to restore to factory settings now I can't get back my info from a prior backup. My pads screen was frozen on the connect to iTunes I needed to restore. I had to setup my pad as if it was new. How do I acess my prior backup

Once again, KP is correct, but I just want to add that if you don't see the backup in the drop down menu on the summary page of iTunes when you choose the restore from backup option, then the backup is unfortunately gone. If you backup your computer, the iPad backup should probably be in that computer backup. I use Time Machine with my MacBook Pro and can access backups from months ago.
On a side note, I also archive backups from time to time. If you right click on a backup name in iTunes>Edit>Preferences>Devices (Windows) or iTunes>Preferences>Devices (Mac) you can save that backup or archive it. It will be date and time stamped. I have no idea why I do this to the degree that I do it, but I probably have 12-14 iPad backups archived in iTunes.

I forgot my security questions and cannot make purchases I have followed all the steps on how to reset them but I have the wrong email address asigned so it is emailing the security questions to the wrong person. How do I change my email?

I forgot my sucruity questions so I cannot make purchases I pressed the button that said "click here if you have forgotten your sucruity questions" and it took me to the apple website I followed the steps and then it said "do you want to send the sucurity questions to k******@charter.net (exactly that including the ****) and I didn't know what to do so I pressed send but that is not my email so I did not get the questions. How do I change the k*******@charter.net to my email?

1) Apple ID: All about Apple ID security questions
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security

TS1398 I have an Iphone 5 and it will not connect to any WIFI networks - I have tried following the steps above (including reseting network settings) but it just says 'incorrect password' every time. How can I resolve this?

I have an Iphone 5 and it will not connect to any WIFI networks - I have tried following the steps above (including reseting network settings) but it just says 'incorrect password' every time. How can I resolve this?

you have definitely tried the correct steps, all you would need to do now is a back up & restore to factory settings. If after that the issue remains then you would most likely need a replacement unit.

Just updated my iPhone 5s from ios 8.1 to 8.3. After the install it asked for Apple ID and password and to allow it to sync to Mac and iTunes. After following the steps my phone kept restarting - turning on and off and goes blank. How do I fix this??

Just updated my iPhone 5s from ios 8.1 to 8.3. After the install it asked for Apple ID and password and to allow it to sync to Mac and iTunes. After following the steps my phone kept restarting - turning on and off and goes blank. How do I fix this??

I have had about 9 iOS devices at work do this.
The fix and it will wipe out anything on your iphone is to connect it to your computer and have the latest version on iTunes open. Hold the Power/Sleep and Home button till it blanks out. Keep holding the home button untill it says recovery mode on the screen of the computer and do a restore.

I have an Ipod Touch that is in recovery mode right now. I hooked it up to iTunes, and followed the steps to restore it, but it will only restore about a quarters worth of the bar. How do I get it to load past that certain point?

I have an Ipod Touch that is in recovery mode right now. I hooked it up to iTunes, and followed the steps to restore it, but it will only restore about a quarter of the bar. How do I get it to load past that certain point?

- Reboot the computer
- Try another USB port and cable
- Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

TS4009 I have followed the steps above but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock up in top right-hand corner, but not sure how to unlock it.

I have followed the steps above for downgrading iCloud storage options, but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock in top right-hand corner, but not sure where to go to unlock it.

Choose Apple () menu > System Preferences, then click the iCloud icon.
Click the Manage button.
Click Change Storage Plan.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose your current plan, then click Done.
(from http://support.apple.com/kb/HT5527 )

IPod Touch 5th Generation won't turn on and the home button is broken, followed the steps from another thread but it's still not working

I have an iPod Touch 5th Generation with iOS 8.1, my home button is broken and I've been using AssistiveTouch for months now. Today I just locked my iPod and it wouldn't unlock again, it doesn't respond at all, it won't turn on. It was almost fully charged, so it's not the battery. I followed the steps from this thread, but I'm still getting the "USBMuxListenerCreate: No Error" message in CMD Prompt. I bought my iPod abroad and even though I do have the warranty, I've been told at the iStore that it's not valid here, so going to the store isn't really an option. Any ideas how to solve this?

Sorry, but without a working home button it is not possible to reset or restore your device. You should visit an Authorized Appel Service Provider or Apple Store to get it serviced. The warranty for an iPod is not limited to the country where it has been bought, check here: one-year limited warranty
Jailbraking the device will void the warranty.
You can check the warranty status by inserting the serial number on this page: https://selfsolve.apple.com/agreementWarrantyDynamic.do
A list of Authorized Apple Service Providers can be found here: iPod touch - Contact Us - Apple Support

HT2534 I followed the instructions on how to set up an Apple ID without using a creditcard or iTunes card many times on several devices, but I still do not get the NONE option on the billing page. Please help??

I followed the instructions on how to set up an Apple ID without using a creditcard or iTunes card many times on several devices, but I still do not get the NONE option on the billing page. Please help??

Follow the steps on this page when creating a new account http://support.apple.com/kb/HT2534
e.g. if using a computer's iTunes : https://discussions.apple.com/message/24321860
If you've already created an account and are being prompted to review it when trying to see it then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054

HT201274 My Brother gifted me a att&t contract completed iphone 4s and we sent a unlock request to att&t. att had sent back a unlock confirmation. and i followed the step for unlocking with a vodafone sim in india. i followed the below step as instructe

My brother got me a contract completed iphone 4S from US and when i put my vodafone sim into it . i got a sim invalid error. So got in touch with ATT and got it unlocked. I followed the steps given by ATT for activating my sim . i backed up the data and erased all content and settings and then inserted my vodafone sim into it But it shows "invalid Sim". Im stuck in setup screen and not able to restore as itunes also shows the same error "invalid sim" . Im not getting the summary screen in itunes .Pls help how i could restore back to atleast the previous condition.

Completing a contract does not magically unlock the device.
Put the device in DFU mode (google it) and restore as new again. If it still will not unlock, send it back to your brother to sell to someone in the US that can use it on AT&T or take to Apple for evaluation.

HT1725 I followed the steps on how to resume a download and I had to pay for a tv show twice and it still didn't download!

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