HT1725 I have purchased an album but one track keeps crashing my laptop and will not download to my iTunes? Any suggestions or help. Thanks

I have purchased an album but one track keeps crashing my laptop and will not download to my iTunes? Any suggestions or help. Thanks

Hi there jq221,
You may find the information in the article below helpful.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W.

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Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
I guess I need to fire up my PC and download it / sync my iPad.
Thanks again for your help

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Try:
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Assuming these tracks come from the iTunes store and you are in a region where you are allowed to redownload your past music purchases, delete the problem tracks from your iTunes library, don't hide from iTunes in the Cloud/iCloud if prompted, close and then reopen iTunes, go to the iTunes Store home page, click thePurchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
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If restarting the computer and iTunes doesn't work you can try one of these suggestions.
1. If items appear (maybe in grey or different from working songs) but don't play you can try to delete them from your library so they will no longer seem to be there to the iTunes store.
a) select the item
b) press option and delete key assuming a mac keyboard
c) yes, send them to trash
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Note: Downloading of previously purchased movies is available in the United States only.
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If you're not already signed in, click Sign In, and enter your Apple ID and password.
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Click Songs or Albums to change the page view and All or "Not in My Library" to view your purchased content that currently is not downloaded on your computer.
Click the download icon to the right of each item to download that item.
Notes:
To download previous purchases on a computer, your computer must be authorized for the Apple ID that was used for the original purchase. For more information about iTunes Store authorization and deauthorization see, this article.
If they are offered for purchase in 1080p, you can download previously purchased 720p HD TV shows and movies in 1080p. Learn more about downloading in 1080p.
Previous purchases may be unavailable if they have been refunded or are no longer on the iTunes Store. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.
Additional Information
Learn more about which content types are supported for iTunes in the Cloud by country, as well as where iTunes Match is available. Related Articles
Read more about syncing purchased apps from the App Store in this article.
For information about enabling Automatic Downloads, see this article.
For information about associating a device or computer to your Apple ID, see this article.
For information about troubleshooting apps purchased from the App Store, see this article.
For information about resuming interrupted downloads, see this article.
For information about watching previously purchased TV Shows on Apple TV (2nd generation), see this article.
For information about adding a computer or iOS device to iTunes Match, see this article.
For information about subscribing to iTunes Match, see this article.
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XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
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HT1725 I have purchased an album but one track keeps crashing my laptop and will not download to my iTunes? Any suggestions or help. Thanks

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