HT1725 I just purchased an album, but several songs failed to completely download. Now what ???

I just purchased and downloaded an album, yet several songs only partially downloaded. Now what ?  How do I retrieve the album in it's entirety ?

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

Similar Messages

  • I just bought an album, but 1 song didn't work, how do I get that song?

    I just bought an album, but 1 song didn't work, how do I get that song?
    Any suggestions are appreciated, I would rather bot have to buy it all over again!
    Thanks!

    Try Store>Check for Available downloads
    If this fails, then report the issue.  They will resolve in a day or less.
    http://support.apple.com/kb/HT1933

  • HT1725 I have purchased an album but one track keeps crashing my laptop and will not download to my iTunes? Any suggestions or help. Thanks

    I have purchased an album but one track keeps crashing my laptop and will not download to my iTunes? Any suggestions or help. Thanks

    Hi there jq221,
    You may find the information in the article below helpful.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    -Griff W.

  • TS1702 I just bought an album, and the songs are not complete.

    I just bought an album on itunes, and not every song is complete.  Has anyone else had this problem, and what do I need to do it get it fixed?

    Welcome to the Apple Community.
    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • Bought an album but it wont let me completly download it..

    i bought an album but could only download 6 of 8 songs..and itunes wont let me download the last 2 songs.. what should i do?

    Hi,
    Please try to download it from the below link and check.
    http://www.adobe.com/downloads/other-downloads.html
    Regards,
    Anand

  • I've just purchased an album, but only 11 out of the 17 songs downloaded.  How do I get the remaining 6 songs that were included in my purchased on my playlist?

    How do I get my remaining 6 songs downloaded to my library/ipod?

    Look under the Store menu in iTunes for the "Check for available downloads" command and select that. You may find the track there to be downloaded. If not, delete the entries for the missing tracks from the iTunes library. Then download the tracks again from the iTunes Store via this procedure:
    http://support.apple.com/kb/ht2519
    That fixes the problem for many people. If problems with the tracks persist, go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • I purchased an album but three songs are incomplete.  How do I get the complete tracks?

    Yesterday I used the iTunes store to purchase and download an album.  Three of the songs won't play all the way through.  When I try to the option "Create AAC Version" these three songs give an error message, but the other songs work just fine.  How can I get the complete versions of the songs?  I don't think I should have to pay for the songs again, but it seems like this may be the only way.  Any ideas?
    By the way, iTunes version 10.6.1.7, Windows 7 Home Premium

    Delete the three tracks from your library, sending them to recycle bin, then download them again from your purchased history. If the problem persists use the "report a problem" links from your account history to contact the iTunes store support staff.
    tt2

  • I recently purchased an album but some songs do not play

    I recently purchased Now thats what i call disney from the itunes store. All the songs have downloaded but a third of the album doesnt play or plays for a minute then cuts out. I have reported the problem but itunes customer support are taking a long time to solve the problem. Does anyone else have any suggestions?
    Thanks

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • I've just purchased creative cloud but the serial number doesn't work. What can I do?

    I'm just going round in circles on this website... The serial number associated with my purchase of creative cloud doesn't work. Different pages are saying different things and are sending me round in circles. Have I just been conned out of £500? Help me please someone...

    See if the following help document leads to a solution:
    Creative Cloud Help / Creative Cloud applications ask for serial number
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    If you purchased thru the Adobe web site then you are not being conned.  You just might need to help to get you thru.

  • TS1424 I purchased an album but the songs will not play through. Is there a way to re-download the files?

    How do you re-download a purchased album on the same computer?

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • TS1424 I purchased an album but one song won't play.  They say they keep posting a fresh copy for me to download from the store but everytime I try the same message comes up saying the file is corrupt and I should go to the store and check for avalable do

    Thats it.  So help

    This poor guy needs help.  Somebody who knows what to do should help him.  What a great Idea.  I mean really totally solve the problem so he can go on along his merry way listening to his song he bought that won't download with the rest of the songs. 

  • I'm trying to preorder a album but it isn't in the download link, what can I do?

    I can't preorder the album, I have been tying to preorder it but it doesn't appear in the download link, please help me

    How are you attempting to open iTunes, and can you describe exactly what happens when you do?
    Do you recall just what software update you performed?

  • I purchased an album and some songs did not fully download.  Message said I did not have enough access privledges for teh operation

    I purchased a guns and roses album from itunes.  All songs did nt down load only some.  error message said i did not have enough access privledges for the operation whatever that means

    This refers to permissions on your computer which must have been changed. Start by using Disk Utility to repair permissions. Then do the following:
    Reset User Permissions and ACLs in Lion/Mountain Lion
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    From the Utilities menu select Terminal. At the Terminal prompt enter: resetpassword. Press RETURN. When the window opens select your startup drive where it says "Select the volume containing the user account:" At the bottom of the window you will see, "Reset Home folder permissions and ACLs." Click on the Reset button.

  • I just purchased an album off iTunes but it won't let me download one song...

    I just purchased an album off iTunes but it won't let me download one song off the album due to a -100000 error. It tells me to check for available downloads on the "store" bar, and when I click it, the file still won't download. What should I do?~ Any advice would be appreciated. =^w^=

    Hello TheCoddfish,
    Thank you for using Apple Support Communities!
    So it sounds like you have a preorder you would like to download, but it is not downloading, or you dont have the option to download it.
    Without knowing what the preorder was, and if it is released, I found this article named iTunes Store: About Pre-orders found here http://support.apple.com/kb/HT5714.
    This part in particular:
    Downloading a pre-ordered item
    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    To view, cancel, or see the expected release dates for your pending pre-orders
    Choose Store > View My Appie ID, then click Manage Pre-orders, which located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
    From the Mange Pre-orders screen, click the Cancel button to the right of the pre-order item you would like to cancel. You'll be asked to confirm your pre-order cancellation.
    If the album is released and you still cannot download it, I would report the issue directly to the iTunes Store support.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    All the best,
    Sterling

  • I just purchased an album and all the songs downloaded but one. It just keeps going through the downloading process. not sure what to do.

    I just purchased an album and all the songs downloaded but one. It just keeps going through the downloading process. not sure what to do.

    Has this happened to anyone before?

Maybe you are looking for