HT1725 I purchased Danza Kuduro Don Omar & Lucenzo and the song does not play

I purchased Danza Kuduro Don Omar & Lucenzo and the song does not play

Danza Kuduro doesn't play? ¡That will bring the party to a halt real quick!
Seriously, it is most likely just a download problem. You can delete the bad copy from your library, and then download a fresh copy at no cost by following this guide:
http://support.apple.com/kb/PH1619
In the unlikely event that the new copy has the same problem, report it to iTunes Customer Service at this web page:
http://www.apple.com/feedback/itunesapp.html

Similar Messages

TS1424 I downloaded a song that I purchased from the ITunes store, but the song does not play properly. How can I re-download the same song without having to purchase it a second time?

I downloaded a song that I purchased from the ITunes store, but the song does not play properly. How can I re-download the same song without having to purchase it a second time?

I could not find an option to "report a problem".
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

I purchased a song a few days ago and downloaded the whole song and the song will not play all the way through it only plays 23 seconds. How do I fix this problem?

I purchased a song a few days ago and downloaded the whole song and the song will not play all the way through it only plays 23 seconds. How do I fix this problem?

Thanks for this post. It corrected my similar issue. Note that you need to exit from/re-enter iTunes after deleting the song from your Purchased list.

I purchased a full album on iTunes and some songs are not playing in full why is this?

why is that?

Assuming you are in a region where you are allowed to redownload your past purchases, delete the current copy from your iTunes library and then download again from your purchased history. If the problem persists, or that facility is not available in your region contact the iTunes Store support staff through the report a problem links in your account history.
tt2

HT1725 What do I do if the download says it is complete, but the song does not play the whole way through?

I downloaded an album from the itunes store, which completed fine, but when I play it, some songs play through fully and some go silent about 15 seconds before they should end. How do I fix this?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

What is the "Download All" button at the bottom of my playlist and why when I select it songs begin downloading and take up my storage space? If I don't download them the songs will not play correctly....

I have activated iTunes match and iCloud, now when I go to my Music app and choose me 'best' playlist, I see a button at the bottom of the list that says download all. If I choose this option every song in that playlist begins downloading (near 1,000), this is taking up memory on my phone instead of using the cloud. If i DO NOT download all of the songs they do not play correctly (skipping certain songs, not playing all the way through, etc.) What's this all about and what can I do about it? Why are my songs not just playing through iCloud? I thought that was the point.....

To be honest, you shouldn't need a great 3G service for it to be able to keep up with a song, but if it's a very weak signal then it could be the problem.
Unless you have unlimited 3G then I would recommend using wi-fi anyway, as you could easily run into monthly limits otherwise.
Do you think that it works better with wi-fi than 3G, or just the same? If it is the same then I would have to question whether this is actually your problem.
As to whether you should download songs beforehand, I would say that as a temporary measure it probably makes sense if it's possible as it will download them anyway and that way you get to listen to the music properly. However it does mean that you have to start downloading before you start listening which may be annoying.
I'd be interested to hear whether the performance is better with wi-fi than 3g though. It could be that I'm barking up the wrong tree.

I recently purchased an album but a few of the songs do not play even though it says they are there. How do I get these songs to play?

I bought an album on the iTunes store and 3 of the songs do not work on my iPod or in my iTunes library...How can I fix this problem?

You can retrieve your songs from the iPod using something like Senuti.
It's a program that transfers music from iPod to iTunes on a Mac.
When you've got a copy of those songs on your computer, then you can restore the iPod.

HT1491 I purchased a song on iTunes on my iPhone and the song will not download what do I need to do?

I purchased A song off of iTunes from my iPhone and it will not load the song it has been a day and the song will not load. The load bar starts loading and them it goes back to nothing and re starts the download. After a few minutes an icon will pop up and say this song can not be downloaded at this time and has two options retry and done. I don't know what to do, I restarted my phone and it does the same thing.

I'm on iOS 8.1 by the way. I forgot to update my phone information before posting.

I purchased an album on iTunes on my computer, and one of the songs will not play. Itunes says that I need to authorize my computer to play it, but it is authorized. What do i do?

I purchased an album on iTunes on my computer, and one of the songs will not play. Itunes says that I need to authorize my computer to play it, but it is authorized. What do i do?

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

TS3297 I have purchased and downloaded an album. Some of the songs do not play. How can I troubleshoot

I purchased an album. Some of the songs do not play. How do I troubleshoot?

Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

I purchased a program on Mac App store and the program does not act as it should, also was required to pay up front whereas had I went to the web site, ibank 4 I would have had 30 days free trial an would have found that the program does not work.?

I purchased a program on Mac App store and the program does not act as it should, also was required to pay up front whereas had I went to the web site, ibank 4 I would have had 30 days free trial an would have found that the program does not work.?

Free trials are not available through the Mac App Store.
Apple is not here. Apple does not answer questions here. This is a user to user support forum. There are only folks here who use Apple products.

I have an ipad2. PLEASE can anyone tell me if I can watch a movie purchased from iTunes without wifi (after I have downloaded the movie and hit play while connected). My husband is going for chemotherapy and the hospital does not have wifi.

I have an ipad2. PLEASE can anyone tell me if I can watch a movie purchased from iTunes without wifi (after I have downloaded the movie and hit play while connected). My husband is going for chemotherapy and the hospital does not have wifi.

Yes, if the movie has been downloaded to the iPad, then you can watch it without Wi-Fi.

I purchased a film on iTunes and sync to Apple TV (1) and the film will not play say not authorised please help?

I purchased a film on iTunes and sync to Apple TV (1) and the film will not play say not authorised please help?

This problem seems to have started around October 28, it appears to affect content purchased only on other devices but played on the Apple TV 1.
There have been other workarounds suggested from time to time, but I have found the simplest solution is to purchase something on the Apple TV 1 directly (There may be free content in some locations and this appears to work just as well).
Once the content has been purchased, it will not only play as normal, but will also allow all other content purchased on other devices after October 28 to play as well.
Some have reported that it's necessary to restart the Apple TV before and/or after purchase, but I found it worked without.

I purchased a tom petty album. one of the songs won't play. it says its not authorized to play on my computer. so when i choose to authorize it, it says it is already authorized and it continues to not play. totally frustrated, how do i fix this?

i purchased a tom petty album. one of the songs won't play. it says its not authorized to play on my computer. so when i choose to authorize it, it says it is already authorized and it continues to not play. totally frustrated, how do i fix this? i swear i'm so sick of this. itune is such a pain.

Delete the song (move it to the Trash) and download it again under iTunes Store>Quick Links>Purchased>Music>Songs>Not in My Library.
Cheers,
GB

HT203167 I just recently purchased an album on itunes and two of the songs will not play...what could be wrong?

Just purchased "of monsters and men" album and two of the songs do not play and they just skip to the next track. It shows that all songs for the album successfully downloaded....what could be wrong?!!

two of the songs do not play and they just skip to the next track.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

HT1725 I purchased Danza Kuduro Don Omar & Lucenzo and the song does not play

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