HT1725 I was downloading some songs and iTunes shut down.

I was downloading some songs and iTunes shut down. It says I've purchased a song but it isn't in my purchased playlist, but it charged me for it. How do I get the song, or get my money back?

You've tried the Store > Check For Available Downloads menu option on your computer's iTunes, and does it show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes ?
If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I tried downloading some songs on Itunes and it suddenly stopped the songs purchased only some didn't finish downloading. How do i get my money back or my downloads?

I was buying some songs and videos from Itunes and all of a sudden itunes turned off and when i relauched it a few of my videos were missing after they were paid for. how do i get them back or credited?

See this on how to resume downloading what you bought: http://support.apple.com/kb/HT1725
See this for other questions on downloads/purchases: http://www.apple.com/support/itunes/purchases/

I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?

I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?

It's possible that the message you got was to update the AirPort Express Base Station's (AX) firmware...and that something might have gone wrong during the upgrade.
Let's start by performing a "factory default" reset on the AX to get it back to it's original "out-of-the-box" condition.
Then, let's set it up to work with your cable modem...
AirPort Express Base Station Setup (AX) w/High-Speed Cable Modem
Modem/Router Power ReCycling (optional)
- Power-off the Cable modem, AX, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
- Power-on the Cable modem; Wait at least 30 minutes.
- Power-on the AX; Wait at least 5 minutes.
- Power-on the computer(s)
Setup the AX
With the network components powered down, set up the AX, using the AirPort Admin Utility, either connect to the AX's wireless network or connect your computer directly (using an Ethernet cable) to the Ethernet port of the AX, and then, try these settings:
AirPort tab
- Base Station Name: <whatever you wish or use the default>
- AirPort Network Name: <whatever you wish or use the default>
- Create a closed network (unchecked)
- Wireless Security: Not enabled
- Channel: Automatic
- Mode: 802.11b/g Compatible
Internet tab
- Connect Using: Ethernet
- Configure: Using DHCP
- WAN Ethernet Port: Automatic
Network tab
- Distribute IP addresses (checked)
- Share a single IP address (using DHCP & NAT) (enabled)
Do not, at this point, set up any security (i.e., WEP/WPA encryption, closed network, etc.) to first make sure the AX is operating properly. Try to access the Internet wirelessly with your MacBook. If you're successful, go ahead and add any security features you wish.

I connected my friends ipod to my laptop whilst I was playing some songs and closed whatever came up on the screen from itunes. Next thing I know his ipod has been wiped and we can't find his music. How do we get his music back?

I connected my friends ipod to my laptop whilst I was playing some songs and closed whatever came up on the screen from itunes. Next thing I know his ipod has been wiped and we can't find his music. How do we get his music back? He hasn't got his laptop anymore so the only music he has was on his ipod.

Hasn't he got a backup of his content on external drives and/or CDs or DVDs ?

When i sync my iphone5 on my computer with itune the last part does not stop sync download safari i dont know why is not sync and i cant stop it i am try to download some song and this thing cant stop sync help?

when i sync my iphone5 on my computer with itune the last part does not stop sync download safari i dont know why is not stop sync and i cant stop it i am try to download some song and this thing cant stop sync help?

Hi,
/Users/sarahschadek/Desktop/Safari.app/Contents/MacOS/Safari
Move the Safari app from the Desktop to the Applications folder.
Restart your Mac.
That's why you see this:
When I try to do the updates my computer says it has ready it goes through like it is downloading them then at the end it says some of the files could not be saved to "/" files.
After your restart your Mac, click the Apple  menu (top left in your screen) then click: Software Update ...
Carolyn

I receive an error and iTunes shuts down every time I try to sync my iPhone

Every time I try to sync my iPhone, I receive an error and iTunes shuts down. I have uninstalled and reinstalled iTunes at least 3 different times and still no luck. Any suggestions please.

Thanks for the answer. The sync process goes well until the last step,(5th) when iTunes try to syncing pictures. At that point I got an error message telling me that iTunes doesen’t work properly. “Windows tries to find a solution to the problem” ...and then the program shuts down. I remember that I tried to include videos in the Photo tab just before it all happend, so I think that is the issue here.
The problem is that i dont know how to uncheck include videos option since the program stops working. Is it something i can do without having my iPhone connected? I Saw that some have installed older versions of iTunes to go around the problem and if that solves it all, at least for now... where can I download it?
Thanx in advance. M

How come when i try to update ipod2g 3.1.3 to 4.2 in itunes an error occurs and itunes shuts down?

OKAY SO EVERYTIME I TRY TO UPDATE MY IPOD TOUCH 2ND GENERATION iOS 3.1.3 TO THE LATEST IN ITUNES WHICH IS 4.2 . i start the download and during the download my computer bring up one of those error things where you click send report or dont send report and i click send report and itunes shuts down i have tried everyhing clicking the restore button update button, even doing the shift and trying to update to 4.0 . nothing seems to work i cant get facebook, twitter, or any app that requires 3.2 & higher. AND YES I AM SURE THAT I HAVE AN IPOD TOUCH 2G AND MY IOS IS 3.1.3 ... WHAT DO I DO SOMEONE PLEASE HELP.. I DONT KNOW WHAT TO DO AND I HAVE THE LATEST ITUNES 10.6 I EVEN TRIED GETTING 10.X TO SEE IF THAT WORKS IT DIDNT..... AND ALSO WHEN I TRIED TO DO THE SHIFT THING I GOT ERROR 3194 IF I FIXED IT I GOT ERROR 16** I FORGOT BUT IT HAD A 1619 OR SOMETHING LIKE THAT./ I ALWAYS GET ERRORS WHAT DO I DO? PLEASE HELP QUICKLY IM LOSING PATIENCE!

I WAS SO CLOSE TO GETTING DONE WITH MY IPOD DOWNLOAD BUT THEN WHEN IT WAS ALMOST DONE IT SAID AN UNEXPECTED ERROR OCCURED !! AGAIN ........
WHAT DO I DOO NOTHING IS WORKING... I;; NEVER BE ABLE TO UPDATE MY IPOD AND BTW I GOT IT IN 2010 JST IN CASE U NEEDED THAT...INFORMATION..

Safari and itunes shutting down

Safari shuts down while trying to load home page and itunes shuts down when attempting to download content. Other browsers seem to work normally

WELCOME!http://i29.tinypic.com/2ef7yfn.gif!
Safari issues: Safari for Mac Forums
iTunes issues: iTunes for Mac Forums
When posting please include the version of the application you are using. This info will help the knowledgeable users in providing the correct troubleshooting solutions/suggestions.
Thank you

I tried to install the new iOs 7 on my iphone5 and itunes shut down before it completed and now my phone is stuck on with the apple and a line under it.

I tried to install the new iOs 7 on my iphone5 and itunes shut down before it completed and now my phone is stuck on with the apple and a line under it.

Hello roch23
Check out the article below to get you back up in running.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT1725 When I download a song from iTunes into my library, it often says it has downloaded, charges me for it, and on the song in my library shows the full playing time. However, when I play the song, at around halfway through it skips to the next song?

When I download a song from iTunes into my library, it often says it has downloaded, charges me for it, and on the song in my library shows the full playing time. However, when I play the song, at around halfway through it skips to the next song?
i'm just wondering:
a) why it does this
and b) how to stop it doing this, because it still charges me for the song :/

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

Hello I get an error and iTunes shuts down on step 3

this is the error I get:
Process:         iTunes [8127]
Path:            /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier:      com.apple.iTunes
Version:         10.5.3 (10.5.3)
Build Info:      iTunes-10530301~1
Code Type:       X86-64 (Native)
Parent Process: launchd [133]
Date/Time:       2012-02-21 19:58:19.367 -0600
OS Version:      Mac OS X 10.7.3 (11D50b)
Report Version: 9
Interval Since Last Report:          587782 sec
Crashes Since Last Report:           3
Per-App Interval Since Last Report: 587401 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      660BF85A-83F0-40C0-ACD0-53D9CDC170F1
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
this is the report I get when itunes shuts down???? What is going on

Worth starting again with a clean install of the latest iTunes, when working with iTunes Match do use the iCloud Status and iCloud Download fields to track which Song files are the potential cause of 'error'.

I was downloading a song and we lost power last night and it took the cost and did not give the song download

Please help our Power went out when I was downloading a purchase last night and it charged me for it and I can not find any of the down load it crashed our computer and everything. Please help!

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.
If the above doesn't work go to https://expresslane.apple.com ; select 'iTunes' in the first column; 'iTunes Store' in the second column; third column click 'Purchases, Billing & Redemption' and proceed from there.

I am new to this I Pad Air and was downloading some games and it is still in waiting mode with the circle continually going in circles. I need to delete these and do not see how to do this. also need to know where I go to delete history

I am new to this I Pad Air and was downloading games and is still showing in waiting mode with the circle continually going Arian. I want to delete but unable to figure ot how. also needing to delete history, need a lot of help

Hey Carolyn1951,
Thanks for the question. I understand you have a few apps that only display "Waiting". The following is a past discussion that dealt with a similar issue, the answer may help you as well:
App updates won't download on my...: Apple Support Communities
https://discussions.apple.com/thread/4111336
Try tapping the App, so that it changes to Paused instead of Waiting, then tap it again to resume the install.
Make sure you don't have any paused downloads in other apps either, like the App Store or iTunes Store.
If that doesn't do it, try resetting or restoring the iPhone.
via whatheck
Thanks,
Matt M.

I downloaded some songs, and it says they downloaded, but the song cuts off half way through. What do i do?

I downloaded and album late last night. It said they were all downloaded and about 8 of the songs cut off mid song and jump to the next song. What do I do to fix that?

All you need to do is go to the iTunes store, and then go to purchased in the right side of iTunes store. It is under the quick links. Then you will be able to download the past purchases there.

Trying to access Music Store and iTunes shuts down...

I've been trying to open the Music Store for days with no luck. I get an error message "The exception Privileged instruction 0xc0000096 occurred in the application at location 0x1003527a" and when I click "ok" iTunes closes abruptly. Sometimes I don't even get the error message and iTunes just closes during the "Accessing Music Store" screen. This is very frustrating as I have done all the posted fixes from Apple. (disabled Norton, unistalled/reinstalled iTunes 6) It's not my ISP because another computer can access it from my wireless network. This came on suddenly with no apparent changes in my hardware/software configuration.(been working fine for 1 year)
Please Help!
Dell Dimension 5100 Windows XP Pro

hiya!
you've got a standard 32-bit version. the x64 version has an "x64" mentioned in that screen. for a little more info on that, see:
http://www.ittvis.com/services/techtip.asp?ttid=4040
i was checking, because the error message you were getting was very similar to one folks can get if they've got a problem with their QuickTime on an x64 PC. itunes needs a functioning QT to work correctly, and a broken QT can cause problems with viewing the Music Store too.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

HT1725 I was downloading some songs and iTunes shut down.

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