HT1725 Interrupted iCloud download

I bought an album on iTunes on my phone, but when I tried to download into my iTunes on my mac, it's like it stayed in limbo and the download never started. The songs became "unclickable" and the little download from iCloud icon appeared next to all of the songs on the album, but they just never started to download. This was a week ago, and when I went back to that album today it was exactly the same. I quit iTunes, restarted my computer, I still couldn't play any of the songs, and they hadn't magically started to download yet, so I deleted the album, thinking I could just downlod it again via iCloud... It's also the new version of iTunes, which I'm still learning how to use.
But I can't find it anywhere... And I really don't want to buy it again to have it on my computer.
Also... Just checked my phone and it's gone from there. Too.
I'm going to cry, I just want to listen to Hair.
Message was edited by: alladevi

The Store drop-down menu should be at the top of your Mac's iTunes e.g.

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My apple ID has my iphone 4s, my ipad3 and three ipad mini's for my kids. I know I can use restrictions on each ipad mini for installing apps I've already bought, downloading music I've bought, but I'd much rather make ANY and EVERY download password protected on my appleID. As it is now they can simply click the iCloud/Download icon in the app store or in the music store and download whatever I've bought for myself. My 8, 10 and 10yro kids dont need to be able to simply click the iCloud/Download button for Grand Theft Auto 3, 99 problems from JayZ or anything else. Yes I watch what my kids have on their ipads and I monitor the time they use them and I have no concerns about their web surfing or YouTube watching, but I'd feel much better and would rather go thru typing my password every single time I make a download, either the first time I purchase it or again at a later time. Using iTunes for Windows I cant find any option for restricting my entire iTunes account with password protection for every download on any/every iDevice I own.
Cant I just put an account wide "require password" for EVERY download, even if I've already bought something on my ipad/iphone already? Or do I have to manually set this up on each ipad and create my own passcode lock for the Restrictions option? As I said, I dont mind doing this, I just think it would be easier to have an entire iTunes account restriction for downloading apps/music.

Hi jtvt7,
Welcome to the Support Communities!
Your post doesn't indicate what your other devices are, but one thing you can try is to delete the song from the device that is not working, and re-download it.
The article below explains how:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
I hope this information helps ....
Have a great day!
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Some songs are grayed out in Itunes with ICloud/Download symbol, why and how do I fix it?

A random variety of my songs are grayed out so they won't play and it shows the ICloud download symbol next to them. In the top left hand corner, it shows the cloud symbol with horizontal lines moving, as if it's in the process of downloading, but it has been on all day and there is no movement to shift the grayed out songs to functioning songs as if they have been downloaded.
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Delete the incomplete tracks from your library, sending them to recycle bin, then download them again from your purchased history. If the problem persists use the "report a problem" links from your account history to contact the iTunes store support staff.
Are the incomplete tracks ones that you had previewed before purchasing the album? If so there may be a bug that needs reporting. See this recent post which explains why I ask the question...
tt2

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This is my first Mac. I have iTines 12. I signed in to iTunes and I was going to download each song that was in the cloud by individually clicking on it, but noticed in the side menu that there was an icloud button that could download all my stuff in the cloud at once. I went to click it and double click or something and the menu turned into it's own window. I didnt like it so I closed out both itunes iwndows, quit itunes and restarted it and the menu with the Icloud download all button has not returned. My brother swears I'm making it up, haha. Ive tried everything!

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The article below explains how to do that. My personal preference is the suggestion to back up your old iTunes library to an external drive first. This is preferable to downloading only your iTunes Store purchases from iTunes in the Cloud.
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https://support.apple.com/en-us/HT204318
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https://support.apple.com/en-us/HT201272
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Here is a resource that will help you get started using the Finder application to find files and folders on your new Mac:
Switch Basics: Moving from Windows Explorer to the Finder - Apple Support
https://support.apple.com/en-us/HT201748
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HT1725 Interrupted iCloud download

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