HT1725 My purchase was stopped and security questions asked. I did not answer correctly and no options given to reset
Song download interrupted and security question not answered correctly and now I'm here
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
Similar Messages
-
I was trying to buy a song on iTunes, it asked me 2 security questions that I do not ever remember answering before. How do u get around these questions? Any help would be great. Very frustrating :(
Call Apple to help reset your Security Question.
http://support.apple.com/kb/HE57 -
I bought a 13" MacBook Pro for our college bound granddaughter. She cannot access the app store as she
gets security questions to answer that she never set up, and of course it won't let her purchase anything. She has
a redeemable balance, but can't get past the security questions and can't seem to find another way to circumvent this.
What can she do?If she has trouble with the first advisor, she can always ask to speak to a senior advisor. However, AppleCare isn't really needed in cases like this, as the iTunes Store is quite familiar with accounts of this nature, and it's more of their speciality. Your daughter may want to contact them next time, but it's only email support at the moment (soon to change).
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
How do I retrieve the answers to my security questions? I did not write them down.
How do I retrieve the answers to my security questions? I did not write them down or I did but have lost them.
Thank youYou can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.
-
Why is itunes asking me security questions that I did not use?
why is itunes asking me security questions that I did not use?
See Here Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
Apparently a recent update did not install correctly and we get a message: Service (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start systen services, How do we fix this?
Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80. -
I have tried to download ITunes 11on Windows 7 but I keep getting error message 5 telling me it did not install correctly and to install again. Can anyone help?
HI there,
I would recommend taking a look at the troubleshooting steps found in the artilce below.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W -
Something happened to my phone and lost all contacts.I did not know this and backed up my phone.When i tried to restore back up the contacts were still not there.How to access older back up?
Her contacts would be wherever she put them
The iphone is designed to be synced to your computer or cloud service regularly. If she failed to do this, then they are likely gone. -
I have a new iphone and want to purchase ringtones from itunes. Itunes is asking answers for security questions I did not set up and I can't answer them. How do I get past this to be able to purchase. I can purchase songs on my MAC and sync but itunes doesn't give the option to purchase ringtones on the MAC, just the iphone.
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
My music file did not download correctly and stops playing after a few seconds.
My music files did not download correctly from itunes and stop playing after a few seconds.
Assuming you are in a region where you are allowed to redownload your past purchases, delete the current copies from your iTunes library and then download again from your purchased history. If the problem persists, or that facility is not available in your region contact the iTunes Store support staff through the report a problem links in your account history.
tt2 -
Why do I have security questions when I did not set it?
Now, I can not do anything/can not go inside my account without answering these questions . Any possible way to go around this?
Thanks;
ShyneilWelcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
Alright so I had an iTunes account that as you'd expect was linked to my email. Long story short my email got hacked and hotmail shut it down because my email address which I could no longer get into was sending spam to all my contacts. Anyway I used to keep a lot of the same passwords for different things and I realised that I had the same password for my email as I did for my hotmail so I decided to change both the password and the email of my iTunes account but then I encountered some difficulties. I had to either answer the security questions or verify my email. I'd long since forgotten what I'd put for the answers of the security questions so now I was stuck. So I called apple and the guy helped me 'sort it out'.
I got my new account with its new email and new password and new email. But here's the thing now I can't get any of my old purchases. I've basically lost everything! So I need to get back into the old account and I've managed to get my broken old email restored so it should work now. But it doesn't the verification email doesn't come through! I need to get back on my old account. Someone please help!You can't get any of your purchases because you created a new Apple ID, you didn't change the email on your old one. App and other content is forever tied to the Apple ID used to purchase it. There is no way to transfer them and no way to merge Apple IDs.
You need to call Apple back, explain the situation and tell them you need to change the email on your old Apple ID - NOT create a new one. -
I have forgotten my security questions answers, and because I have entered them wrong a number of times my account is locked. I don't have a rescue email and I need to reset my security questions. Please help! (Note: if possible I would rather contact apple by email--not phone conversation, but I can if necessary.)
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
Can Someone please help me understand why I just got scammed by Itunes for purchasing a song and not being able to download it because it autmatically makes me download it as the old file that I already purchased instead of rebuying it which is not working either.
I'm very troubled by this issue because I have been purchasing music from the ITunes Store for years but the problem basically is that when I try to buy the one song again it says I have already purchased it so it automatically downloads it when I try to buy it again which continues the same problem and I tried to hide it from the purchase menu and that did not work i unhid it and the problem seems to continue can anyone kindly please help me figure out what I did wrong because I'm sure its ITunes Store's fault on this one.
-
HT5312 How do I reset my security questions? I did not provide a rescue email...
I cannot access my iTunes account because I forgot the answers to my security question. I don't have a rescue email
You won't be able to add a rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
Maybe you are looking for
-
Photo info on thumbnails in new photo ap????
Previously the photos shown in ann Event or Album the image number shown automatically, and you could add or rename that image. With the new update those items are not showing. Has that feature been removed? I looked thru the drop down options in
-
Broken links to photos since iLife upgrade
When I try to open a previously completed project, a window opens with a list of files that cannot be found. If I click Cancel, the project still opens but there are a lot of thumbnails that indicate a broken link. When I click Find File, it runs a s
-
WHEN INSTALLING CS6 BETA, THE PLUG INS FROM cs5 are not found, how to fix.
-
Spring integration documentation
Hi, I wonder whether it is foreseen to better document Kodo/Spring integration, especially in a J2EE environment (accessing JDO-based DAO from SLSBs) ? I have downloaded the Spring integration example, but it is far from the usual Solarmetric quality
-
I can't find how to bookmark a page in Firefox 5 beta----I searched
Where is the button to bookmark a page? Firefox help says to go to Options--where is that (under tools?) Thanks.