HT1725 the album I bought downloaded but some of the songs are cut off
downloaded an album and some of the songs do not play entirely
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us
Similar Messages
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Every now and then (I think it is after I do a sync) my songs cut off after the first few seconds. I went back to itunes and check the song and now the song can't be found. Or, the song cuts of there also.............The songs played fine up until this point. This has happened several times in the past year.
To delete all music from the iPod go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
In iTunes on computer right click on select delete.
To redownload iTunes purchases:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I am not able to download all the album I bought from itune store. The album contains 13 songs but 4 of them would not load up into my ipod. An error code will pop up notified me that "my Ipod cannot convert some of the file" How can I fix that?
Hi there mayway3000,
You may find the troubleshooting steps in the article below helpful.
iPod does not play content purchased from the iTunes Store
http://support.apple.com/kb/TS1510
-Griff W. -
I've bought and downloaded music from itunes, but the ends of almost all my songs are cut off and will not play, how can I fix this? Most of the music cuts off abouthalf way through the song, then it skips to the next one. Itunes also says I have not purchased the album though it is listed under my purchased albums. It's incrediabley frustrating, please help.
go to the itunes store. select more in the bottom right select purchased. then press the cloud icon to DL striaght to the phone. Id use wifi. you can also DL into computer then synv over to phone.
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I have a library of nearly 2000 songs and all of which were purchased/downloaded in their entirety. It seems that after one of the iTunes updates… many (not all, but plenty) of those songs were “cut off” after playing about 2/3 through them… I haven’t gone through the entire library to see which are complete and which were cut off, but hoped this is “known problem” and hopefully with a known “fix”… Make sense?
Please advise…
Thx,
JohnnyI have a library of nearly 2000 songs and all of which were purchased/downloaded in their entirety. It seems that after one of the iTunes updates… many (not all, but plenty) of those songs were “cut off” after playing about 2/3 through them… I haven’t gone through the entire library to see which are complete and which were cut off, but hoped this is “known problem” and hopefully with a known “fix”… Make sense?
Please advise…
Thx,
Johnny -
I recently purchased 3 CD's, some of the songs are cut off in the middle of the songs. Several times ITunes sent me a link to redownload the CD's or certain songs and each time either the same songs or different songs on the CD's would be cut short. What could be causing this?
shameless bump
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I have a few songs on multiple albums that I have paid for. I tried to listen to a few songs. An exclamation point said I need to locate the files. I went in to ITunes and it said the items have been downloaded to my computer. I can't find them. Can anyone help? Thanks!
You can try manually downloading them:
1. Open iTunes and click on "Store"
2. Click "Purchased" in the top-right
3. Find the Album you need to compete and click the cloud next to it. -
I purchased an album from itunes, and a song in the middle did not download completely. All the others did. So, I obviously could not transfer that song to my ipod because the file could not be converted. What can I do?
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
I Find that random songs on my iPod are cut off before the end of the song - don't know why
Delete it, click here, and follow the instructions.
(100979) -
I need help with this, I called Apple care but the literature she emailed me didn't help my problem.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete the songs and resync or redownload
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
So I'm not the only one whose purchased songs are cutting off/skipping
This has been the most frustrating thing... I'm definitely not new to downloading music from the iTunes store, and I have no idea what's been going on lately with purchased tracks just stopping and skipping ahead to the next track. Thanks to all for the helpful hints on how to redownload the bum tracks by deleting them and going back into purchases. A couple of things I noticed after doing some troubleshooting:
1. The only time I had issues with tracks was when I downloaded an entire album at the same time.
2. While going through and finding the duds on an album with 60 tracks (there were 21 of them...), I noticed that in almost every case it was TWO back-to-back tracks that didn't download correctly. So I figure that there may've been some issue with them downloading simultaneously. That's where this tidbit I found on another discussion helps:
3. Unchecking the "Allow Simultaneous Downloads" box in the downloads tab of iTunes cleared up EVERYTHING. I think...
I hope this helps.You posted this in another thread...
scratching, freezing, saying 'do not disconnect' for like 6 hours when I plug it into the computer even though itunes says 'ipod update is complete' and other annoying problems.
Scratches...
Yes, it will scratch. Again, get a case. Here are some ways to clean it...
Ice Creme
iCleaner
Freezing...
Try a restore (see my previous post)
Do Not Disconnect...
Try clicking the little eject icon next to the iPod in iTunes (under Source). iTunes should eject the iPod and Do Not Disconnect should go away.
Do Not Disconnect usually stays after the iPod is done updating when Disk Use is enabled. To make the iPod automatically eject go to edit-->preferences with the iPod connected in iTunes. Click the iPod tab and then the Music tab under that. Uncheck enable Disk Use and click OK.
Post back if disk use is not enabled/when you click eject iTunes says that it cannot eject the iPod.
btabz -
The top and bottom lines of my books on iBooks are cut off
Ive tried changing the font size but it still doesn't work
Hi,
I agree with Rick Dee, in addition, as far as I know, you probably fixing the issue by resizing the screen through the graphics cards firmware which actually makes a custom resolution on the screen so that you can view the entire image, but there is a setting
on most newer TV's called over scan which basically cuts the edges of the screen off for broadcast television but with a digital connection its not necessary. If you turn that off in the tv settings or if you put the screen format to pixle by pixle it should
resolve the issue permanently.
If the issue still occurs after you tried the suggestions I provided above, please check your TV zoom levels. You can also lower your laptop to 1280x720 to match your TV's res for the best picture.
Hope it helps.
Regards,
Blair Deng
Blair Deng
TechNet Community Support -
songs appear when i search the album on my phone but not under the artist, how can i change it so they show in the artist section as well?
Wish I did. I tried the group function but that didn't help in iTunes. The search function is the best I came up with. I can answer the question do you have susch and such artist. But I can't browse for an artist I don't remember exactly or have misspelled. Fortunately I don't think I've bought anything from iTunes that i already had. If you can't see an artist it's possible you think you don't have something you actually do have. Sorry, still hoping for a better work around or better yet a fix.
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why don't all the songs download when you buy an album?
Hello camp3199,
I am sure you are eager to download and listen to the album you purchased. If you click on the cloud next to the songs, it should start downloading the track. If the song does not download or is not visible in iTunes, I recommend the following steps.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I downloaded the Mumfor & Sons album in my iTunes store. All the songs are there but in a handful of the songs, they cut off at the end of them. It is almost as if the last 30 seconds or so were never downloaded. I tried to check for things that were not downloaded yet and it says that everything is downloaded. I have no idea howt o get the rest of the songs to play.
If just some of the tracks on the album are doing that, that suggests those tracks are damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
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