HT1725 What if my movie downloads but it doesn't play?

I need help. My downloaded movies purchased on iTunes doesn't play on my computer.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

Similar Messages

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    What do you mean by not work?
    What kind of old iPod?
    You ned iTunes 10.7 or later on the computer.
    Maybe:
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    or
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    I rented movies on my iPad, they all downloaded, but when I click 'play' it says 'The requested URL was not found on this server'. What does it mean and how can I restore my rented movies?

    See this previous discussion:
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  • HT204370 I paused the movie download but did not turn off my IPad.  When I returned to restart, it has said "waiting" for over an hour.

    I paused the movie download but did not turn off my IPad.  When I returned to complete the download, the "waiting" message has been on the screen for over an hour.  How can I complete the download?

    I recommend purchasing lion on a USB drive at Apple Store. This will avoid all of the downloading hassles.
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  • Itunes Movie Downloaded but won't Play

    I purchased a movie from iTunes, it has downloaded but it won't play. The title menu comes up but when you click on play nothing happens nor does anything happen my you click on different chapters. My Macbook is authorized.

    Hello Hannah and anyone else who has this problem. I had the same issue and it was very annoying, because I was also told it was an authorization issue. So I deauthorized and reauthorized multiple times, restarted my computer, tried to play in SD instead of HD, set the settings to 32bit and all that.  Sadly but fortunately it was just a small issue. Go to Finder, click on go to folder and type "/Users/Shared/SC Info" 
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    Here is the link: http://support.apple.com/kb/ts1389?viewlocale=en_US 
    The link might look unrelated to the issue, because it does not specifically come up when Googling or searching support for this error. 
    BTW AppleCare gave me this information.  They were awesome because they continued to call me and update me on their efforts to solve the issue.  The engineers ultimately figured it out and the customer care person called me and walked me through it.
    I hope this works for you all. 

  • HT2499 I I'm trying to play a movie on my Mac but it doesn't play it. What is wrong?

    I I'm trying to play a movie on my iMac but it doesn't play it. What is wrong?

    Go to Apple menu -> About This Mac.  Tell us your Mac OS X version.  It is not running an iOS version. 
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  • HT1657 my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?

    my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?

    Hi there kirk279,
    You may find the troubleshooting steps in the article below helpful.
    Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
    http://support.apple.com/kb/ts1718
    -Griff W. 

  • HT1296 I recently purchased songs from my iphone.  All good...  But I then went to put them on my ipod touch.  They seemed to have downloaded but the songs wont play and the song title/the text, appears in a grey colour.

    I recently purchased songs from my iphone.  All good...  But I then went to put them on my ipod touch.  They seemed to have downloaded but the songs wont play and the song title/the text, appears in a grey colour and there is a downlaod symbol in front of the song title.  what do i do next??  They play on my iphone and from the itunes library but not from my ipod touch.

    If the songs are still on your ipod, make sure autosync is disabled in iTunes on your computer, connect and right click on it in the device list, then choose "transfer purchases" to copy all bought media and apps from your ipod to your computer.
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    Downloaded an E.P. and all of the songs play fine except one which skips itself. The play count goes up and if I click later in the song it will play, but it doesn't play automatically, how do i fix this?

    many thanks.
    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • HT1325 I purchases a cd on iTunes and one of the songs shows that it is downloaded but it will not play.

    I purchases a cd on iTunes and one of the songs shows that it is downloaded but it will not play. The rest of the songs play but this one song doesn't and it looks like it is downloaded completely. What do I do?

    Delete and redownload it if doing so is free in your country.
    (85407)

  • My itunes player won't play my songs. I hit play, the button switches to pause, but it doesn't play and bar doesn't move. Any ideas?

    My itunes player won't play my songs. I hit play, the button switches to pause, but it doesn't play and bar doesn't move. Any ideas?

    Hey, did you get any help on this? I'm having the same issue.

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  • TS1424 I have downloaded movie rental but it does not play

    I have downloaded retal movies before and have never had an issue, but today I rented a movie thru Itune store, it downloaded but does not play.  What can I do to rectify this issue?

    I'd report the problem to the iTunes Store. 
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • I want to open a .MOV file, but QuickTime doesn t open it. What can I do?

    I downloaded 6 files from WeTransfer, all of the are .mov. There is only one file which I cannot open with QuickTime, and it tells me that the type of file is not supported.

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  • Rental movie downloaded but credit card didn't get through??

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    Apart from doing a Check for Downloads in either iTunes or AppleTV Settings menus, and hoping it pops up, there's not a lot you or anyone here can do.
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