HT1725 What might be causing incomplete downloads of an album or songs within an album being cut off?

What might be causing incomplete downloads of albums or songs within an album being cut off in itunes?

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

Similar Messages

After updating my 4S to iOS 5.1.1 last night, none of my data applications are working today, nor Siri, iMessage or anything of the like. I'm at a loss as to what might have caused it. Is anyone else having this issue/has anyone found a fix?

After updating my 4S to iOS 5.1.1 last night, none of my data applications are working today, nor Siri, iMessage or anything of the like. I'm at a loss as to what might have caused it. Is anyone else having this issue/has anyone found a fix? Everything seems to work fine if I connect to wireless, but if I'm not connected to it then nothing is working. My service provider says everything should be working fine, I still have the 3G symbol and full bars.

Somebody clearly hasn't read the User Guide.
Basic troubleshooting steps are retart, reset, restore from backup, restore as NEW.
If you have tried ALL of these steps and you're still having problems, then you need to bring your phone into Apple for evaluation.

HT1338 My MacBook Air keeps Restarting itself while I'm using it.. What might be causing this problem ?

My MacBook Air keep Restarting while I'm using it over and over again.. What might be causing this problem ?

The next time the problem happens, note the date and time the problem occurred, then go to Applications/Utilities/Console and copy the log starting at the time of the crash. Paste the log in a reply. Please do not use a screen shot as they can be hard to read. If there are repeated runs of the same messages, please post only one run. Be selective about what you post and don’t post huge amounts. Make sure there is no personal data visible. Information learned from Linc Davis.

The body of my Yahoo email is no longer showing. I rebooted with no luck. what might be causing?

The body of my Yahoo email is no longer showing. I rebooted my iPad with no luck. what might be causing this problem?

I tried this (I just called the reset a reboot) and also removed Yahoo email from the iPad then reloaded, neither helped. Thank you for trying to help.

I can't completely control my cursor on my macbook pro, and it keeps jumping to the right of the screen and switching my screen to the dashboard or utilities. Any ideas on what might be causing this, and what I can do about it?

i can't completely control my cursor on my macbook pro, and it keeps jumping to the right of the screen and switching my screen to the dashboard or utilities. Any ideas on what might be causing this, and what I can do about it?

If you have another pointing device installed, remember that the Mac uses "all sources live". You can literally use two or more mice or two or more keyboards at once.
Your trackpad, if that is what you are using, must be very clean. Any debris may be seen as another "finger".

HT1918 When I try to download a free app after log in the iTunes gets cut off with a msg update security question where do I do this?? I can't download anything

When I try to download a free app after log in the iTunes gets cut off with a msg update security question where do I do this?? I can't download anything

If you have a credit card on file on top of your gift card then it is asking you to confirm the security code for the card, which for a Visa or MasterCard is 3 digits located on the back, or AMEX has 4 digits on the front. This happens just to ensure that you are the account holder, and would happen from time to time whether it was a free or paid app, even if you have a credit through your gift card. This doesn't mean that your credit card will be charged.

My iMac running 10.10.2 keeps crashing several times a day. It does a automatic restart and gives me a option to send in a report. Any ideas what might be causing this?

My iMac does an automatic restart several times a day. It gives me a option to send in a "panic" report. This happens randomly during the day and night. Any idea of anything new that might be causing this? I am up to date on all applications.

Mac users often ask whether they should install "anti-virus" (AV) software. The usual answer is "no." That answer is right, but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat, and you need to educate yourself about it.
1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions.
It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it. AV software is not intended to, and does not, defend against such attacks.
The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't been checked for security by Apple unless it comes from the App Store, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
☞ It can easily be disabled or overridden by the user.
☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.
For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.
☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."
☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
☞ High-priced commercial software such as Photoshop is "cracked" or "free."
☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.
Conditional or unsolicited offers from strangers
☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
☞ You win a prize in a contest you never entered.
☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
☞ Anything online that you would expect to pay for is "free."
Unexpected events
☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial AV or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
Why shouldn't you use commercial AV products?
☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
☞ Most importantly, a false sense of security is dangerous.
8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

My iMac suddenly started running extremely slowly. Any ideas as to what might be causing it?

My iMac has always run like a champ but it suddenly started running very slowly today. I haven't done anything different. I'm not running all kinds of programs. I've restarted several times and it takes about 20 minutes to start up. The little color wheel starts spinning every time I start to do anything and each task takes 10-20 minutes to complete. I can't do much in the way of self-diagnosis as it takes too long to do anything. I'm writing this from another computer. Any ideas of things to try before I bring it in for repairs?
Thanks.

In general you should always have at least 15 - 20% of your hardd rive Free
No, this is an urban legend; you don't need 15-20% free. You should try to maintain around 30GB free, no matter what the size of your drive--and that's just a very rough ballpark; you may need much less or more, depending on how you use your computer. But you won't notice slowdowns of this order until you get really close to the edge, much lower than 30GB.
There are two possible causes for this. One, your drive is failing and you should be sure you have all your data backed up on an external before it dies completely. To check your drive get the free demo of SMART Utility. (But don't even think about doing this until you have a backup in place. That's much more important.)
http://www.volitans-software.com/smart_utility.php
The other is you may have exhausted all your available RAM and the the system is writing to the hard disk instead because nothing is left. The drive may be "thrashing" trying to accomplish this. This will make things very slow and eventually may just freeze everything up.
Open Activity Monitor in Utilities, go to the System Memory tab. How much free memory is showing? What do you see for Page ins, Page outs and Swap used?

My iPhone 3GS running iOS 6 shuts off with 60% battery. Do any of you know any fixes, or at least what might be causing this?

I'm not sure if the problem has to do with iOS 6, but the problem started around the time I upgraded to it. I was playing Infinity Blade II when my iPhone shut off on me. I tried restarting the phone but once the lock screen showed (The battery was also shown to have a 64% charge), it quickly shut off again until I hooked the phone on the charger. This time the phone showed that it had a low battery and displayed the screen showing the empty battery, but then after a minute, the phone's lock screen appeared again with a 64% charge again. This keeps happening when ANY application is running when the phone is near 68%. The only time I've gone below that is when the phone was left overnight on standby. I have no idea what's going on or what's causing this. I could really use some help.
Also I've already restored my phone, and the problem still persists.

Chris,
Definitely sounds like the battery controller is, at the minimum, out of synch with the battery itself. This can happen from with this type of battery.
But considering the age of the phone, I'd say it is more likely time to replace a nearly bad battery.
At least do this. Run the phone until the battery dies.
Power it up, and run it until it dies again.
If the battery is truly dead, upon power up you should get a large red dead battery symbol in the screen.
At this point plug it in to charge. DO NOT USE IT. Allow it to charge to 100%. This will re-calibrate the battery.
If it does not help, you should replace the battery.
-Alan

My yahoo toolbar add in disappears each time I open firefox, requiring me to install the tool bar with each session. Would you know what might be causing this?

I have always used the yahoo toolbar to store my bookmarks. I recently had my computer serviced for an network problem I was experiencing, and since its return to to I have found that I must install the yahoo toolbar each time I open firefox. The toolbar does not stay for subsequent sessions like it had in the past. Is there a setting or problem that may be causing this?

You can check for recently installed suspicious or unknown extensions.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

My IPad 2 screen has gone red. Thoughts on what might be causing the problem?

The screen on my IPad2 has gone to red. I still am able to use it but the colors are all off. I have heard it might be the graphic card, but before I take it back to the Apple store I was wondering if anyone else has had this problem and how you resolved it?

It probably needs to be replaced.
You can try restoring it. If that doesn't do it, take it to a Genius.

I can access web but cannot sign into email from my laptop. I can sign into email from explorer, don't like it. Does anyone know what might be causing this?

I have always used Firefox and for web browsing and accessing my email account. During the last 2 days I upgraded my email home page and had to sign on again.
Since then, I can access the web using Firefox but cannot sign into my email, the sign in button seems to be locked
I can access my email account through Explorer, and from an alternative PC.

From your description that sounds like absolutely nothing happens, nothing moves I'd guess Adblock Plus extension might be blocking something, try disabling ADP at its toolbar icon, if you have the extension.
If you are not saving cookies for google.com you could have problems with cookies which would be the next thing to check out.
If you bring up http://www.google.com do things work, and do you really need to sign in to use Google at all -- just want to make sure it is really the sign-in.

When we try to run one of the reports in server with parameters, we get the following error, do you have any idea what might be causing it.

Failed to retrieve data from the database. Details:[Database Vendor Code:936] Failed to retrieve data from the database. Error in file - 29D140CA-540C-42AC-9A4E-224304492642-.rpt: Failed to retrieve data from the database. Details:[Database Vendor Code:936]

Or google Database Vendor Code: 936
E.g.;
Crystal Reports XI SQL Expression error: ORA-00936
Error in Compiling SQL Expression
Etc., etc., etc.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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My iPhone 4 has been randomly dropping contacts for a few months. Is there anything I can do about this, or what might be causing this? Is there a limit to the number of contacts?

Phone drops contacts, anyone else have a fix for this?

Mine too. I "finally" got an iphone and supposedly stepped up to the now. I got an iphone 4 as it was free and I don't need every gadget available. I like some of the features, but Blackberry could teach them how to be user-friendly. And having to keep adding my kids back to my contacts is getting old. I have had to do this about 20 times and I only got the stupid thing at the end of July. Not amused and probably the last apple product I will ever own.

What might cause this execption?

trying to run a simple client, almost stright from the Axis User Guide and I get is error every time. It has no problem building the program but running it is another story. What might be causing it?
//simple client
import org.apache.axis.client.Call;
import org.apache.axis.client.Service;
import javax.xml.namespace.QName;
public class TestClient {
     public static void main(String [] args) {
          try {
               String endpoint =
               "https://server.com";
               Service service = new Service(); // this is line 11 from exception
               Call call = (Call) service.createCall();
               call.setTargetEndpointAddress( new java.net.URL(endpoint) );
               call.setOperationName(new QName("server.com", "Login"));
               String[] ret = (String[]) call.invoke( new Object[] { "1000005", "1111" } );
               System.out.println("Sent Message, recieved :");
               for(int i = 0; i < ret.length; i++){
                    System.out.println(ret);
          } catch (Exception e) {
               System.err.println(e.toString());
Exception in thread "main" java.lang.NoClassDefFoundError: org.apache.commons.lo
gging.LogFactory
at org.apache.axis.components.logger.LogFactory.class$(LogFactory.java:4
5)
at org.apache.axis.components.logger.LogFactory$1.run(LogFactory.java:45
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.axis.components.logger.LogFactory.getLogFactory(LogFactory
.java:41)
at org.apache.axis.components.logger.LogFactory.<clinit>(LogFactory.java
:33)
at org.apache.axis.handlers.BasicHandler.<clinit>(BasicHandler.java:43)
at org.apache.axis.client.Service.getAxisClient(Service.java:104)
at org.apache.axis.client.Service.<init>(Service.java:113)
at TestClient.main(TestClient.java:11)

it's in there.... still does not work.. uhm...thanks for the idea thoguh
You don't set a CLASSPATH with Tomcat. It ignores
your system CLASSPATH if you have one, so if that's
what you mean by "in there", that's not helping you.
You need to find the JAR with that .class file in it
and put it in TOMCAT_HOME/common/lib. That way every
context running on that Tomcat server will see it.
If that's what you have, then I don't know why you're
getting this error.
%He's beyond that - just didn't have commons-logging.jar, now he does.
OP - I don't know about your next problem, but it's only a "warning" - looks like if you're not trying to do attachments with the API, you'll be fine. Otherwise, apparently you'll need some J2EE jar in your run-time classpath - is that happening on the client side, or the server side (shouldn't be the latter, as it is running in a J2EE container, so I wouldn't expect it to complain about not finding those classes)

HT1725 What might be causing incomplete downloads of an album or songs within an album being cut off?

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