HT1725 Where do I go when I can not remember my security questions to find the answers or to change them?

I can not remember my security questions answers to use my itune card to purchase things. What do i do or where do I go to retrive the answers?

If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer

Similar Messages

  • Hello, I can not remember my security questions. What do I do?

    Hello, I can not remember my security questions. What do I do?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98437)

  • I can not remember my security question answers, how can I change them?, I can not remember my security question answers, how can I change them?

    I can not remember my security question answers, is there a way to change them, I want to purchase apps and I can not because I can't answer the security questions.

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107849)

  • I can not remember my security questions is there any way i can change them so i can purchase things on itunes?

    can not remember my security questions is there any way i can change them so i can purchase things on itunes?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I can not remember my security questions and it will not let me reset

    I can not remember my security questions and it will not let me reset

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108234)

  • I can not remember my security questions, I can not remember my security questions,

    I can not remember my security questions,

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 What do you do if you can not remember your security questions

    What do you do if you can not remember your security questions

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95700)

  • HT5312 i can not remember my security questions what do i do

    i can not remember my security questtioms at all what do i do

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • HT5312 What do I do when I can't remember my security question answers , I can't buy any songs or games and I can't find anything to reset it , please help.

    I really need help, my iTunes account won't work until I remember my security question answer but I can't. I contacted customer service but nothing is helping me , if you have any suggestions please help.

    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service

  • HT201303 I need help on my security questions. I have reset my password and added an email to verify my identity, but I can not remember my security questions.

    How can I reset my security questions?

    Hello Cutty35loca,
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID password sign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Also find the below link :
    http://support.apple.com/kb/ht5312
    Hope this helps you

  • I can not remember my security questions i have not entered a rescue email what do i do ?

    i can not remember any of my security questions and i seemed not to enter a rescue email when creating my account what do i do

    Hi cturner234!
    Some information at the bottom of this article will be useful to you for addressing this question:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store support to have your questions and answers reset.
    Take care, and thanks for visiting the Apple Support Communities.
    Cheers,
    Braden

  • TS2446 I can not remember my security question answers so I have been locked out what do I do?

    I can not remember the answers to my security questions so I have been locked out. They wanted me to answer them because I am using a new computer.

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Hello. I can not remember my security question answers, and I no longer have the email that they are trying to resend them to. Any idea how I can recover the answers?

    PLEASE HELP.
    I can not remember the answers to the security questions and I no longer have the email that Apple is trying to send the answers to. Is there a way to recover the answers or have the email sent to a different address?
    Thanks

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • I can not remember my security questions i need help.

    PLEASE HELP ME WITH MY SECURITY QUESTIONS. I CANNOT REMEMBER MY SECURITY QUESTIONS. CAN'T SEEM TO GET HELP. I HAVE A NEW IPHONE4

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (111378)

  • HT5312 I just bought a 15 pound iTunes voucher and when I go over to buy something it says 'provide security questions' as this is the first time of buying something on this phone, I can not remember my security questions, what do I do?

    What do I do???

    From what ive looked up on, the only way you can reset your security questions is by using your 'rescue email' thingy. But if you dont have the set up, then you just have to contact apple support.

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