HT1750 Why isn't my serial number recognized?

Tried to contact Apple Support but need to provide serial #.  I copied/pasted serial # several times but I am continually informed that the number isn't recognized.  I bought my computer on June 24th and am trying to get the OS Mountain Lion because it is supposed to be free for anyone who purchased computer after June 11th. 
Thoughts...

It's on the box or you can also find it by clicking the Apple Symbol in the upper left of this screen, then click About this Mac and where it says Version 10.7.4 click 2x and the serial number will appear.

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