HT1766 after connecting ipod to computer, my daughter locked her ipod, when I click on devises the restore is not highlighted. what do I do now.

My daughter locked her ipod, connected to computer logged on itunes, selected devises, but under restore it isn't highlighted now what

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

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My daughter locked her Ipod touch and it states Ipod is disabled connect to Itunes. When I connect to Itunes it states unlock with passcode. Any suggestions on how to fix this

My daughter locked her Ipod touch and it states Ipod is disabled connect to Itunes. When I connect to Itunes it states unlock with passcode. Any suggestions on how to fix this

iPhone and iPod touch: Unable to update or restore
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

TS1702 my daughter lock her ipod and don't remember the password, how do i get to reset?

my daughter lock her ipod and don't remember the password, how do i get to reset?

Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.

My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.

your going to have to put the ipod into recovery mode and restore the device. Unfortunatly you will lose all the info on the device after the restore but if you have a backup for the device in itunes you will be able to get all the info back if no backup is on itunes all info will be lost you can find the backups on in itunes under the edit>
preferences>devices and check for the backup
to put the ipod into recovery mode disconnect the ipod from the computer
power down the ipod
press and hold the home button than plug the device in and the itunes should give a message that states
itunes has detected an ipod in recovery mode and must first be restored before it can be used
than click the restore option in the summary page and issue resolved

My daughter locked her ipod. I tryed to re set it, but it failed. The screan is just black. What do i do now

My daughter locked her ipod. I tried to reset it, but it failed. The Screen is black and will not turn on.

First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
From Here
http://support.apple.com/kb/TS3281
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

My daughter locked her ipod how do i disable it

my daughter locked her ipod touch how do i restore it we cant remember password

If you can't remember the Passcode, you need to restore the device from the computer it was last synced with by placing the device in recovery mode > > iOS: Unable to update or restore
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.

When I click PDF file, the file does not open and installation software for creative suite automatically begin to start. Even after re-installation of creative suite 5.5, only acrobat reader dose not work and the same phenomena occurs.

When I click PDF file, the file does not open and installation software for creative suite automatically begin to start. Even after re-installation of creative suite 5.5, only acrobat reader dose not work and the same phenomena occurs.

Did you ever install Acrobat? It is not installed automatically with CS, but requires an extra installation step.

TS1496 This is a new computer. I set up a new account. I want to start importing my CD's to my account, but when I click on Music the Import does not appear.

This is a new computer. I set up a new account. When I click on Music, Import does not appear to allow me to add my CD's

Hi,
See if these Links for Home Sharing add any light to the problem
Understanding
http://support.apple.com/kb/HT3819
Troubleshooting
http://support.apple.com/kb/TS2972
How to
http://support.apple.com/kb/HT2688

My daughter locked her ipod touch and i cannot connect with itunes how do i fix this

PLease help she's 8 years old and is driving me freakin nuts. I cannot get on itunes on my computer it does think im online if there is any other way besides itunes or having to go to the apple store please i need to know

The only way is to connect the iPod to a computer with iTunes and restore. It may be necessary to place the iPod in recovery mode in order to restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore

TS3219 i am setting up an ipod touch for my daughter, created her an account, had it verified, but when I get to the section that reads 'connect to itunes' I plug it into the computer with her log in and nothing happens. HELP. I have been at this for 4

i am setting up an ipod touch for my daughter, created her an account, had it verified, but when I get to the section that reads 'connect to itunes' I plug it into the computer with her log in and nothing happens. HELP. I have been at this for 4 hours

Hello GJS6,
Thank you for the details of the issue you are experiencing when trying to connect your daughter's iPod touch to the computer. I recommend the following article:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT201407 Ipod My daughter locked my iPod with a code and now she does not remember it It is locked and it will not work connected to iTunes

My daughter locked my iPod with a code and now she does not remember it It is locked and it will not work connected to iTunes

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

My iPod Touch 5th Gen won't open. I don't know if the battery is empty or what. I tried connecting it to the computer but it won't start up.

My iPod Touch 5th Gen won't open. I don't know if the battery is empty or what. I tried connecting it to the computer but it won't start up. I think it just heating up. When I tried to charge it, after a few seconds it it hot. Can somebody help me, please?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. The hotness suggests a battery problem
Apple Retail Store - Genius Bar

I have a 2nd generation Ipod. I have it connected to my computer and see (my name) ipod on my screen. Everytime I try to add a new song to the Ipod, this message comes up and I am not sure what to do: The Ipod, (my name) is synced with another ITunes li

I have a 2nd generation Ipod.
I have it connected to my computer and see (my name) ipod on my screen.
Everytime I try to add a new song to the Ipod, this message comes up and I am not sure what to do:
The Ipod, (my name) is synced with another ITunes library on A74F65. Do you want to erase this Ipod and sync with this ITunes Library?
An Ipod can be synced with only one ITunes library at a time. Erasing and syncing replaces the contents of this IPod with the contents of this ITunes library.
Then it asks me if I want to delete and sync.
I am not sure what to do for fear of erasing everything I have put on my Ipod.
I would appreciate if someone could help me out.

If I understand you correctly, you are trying to use iTunes to play the Music in your iPod but which is not in your itunes library. I don't think Apple design iTunes for use in your way. As to put and play music in iPod, the music has to be in iTunes first, so you play music in the iTunes music Library. the window with Ipod music is just to show you which music are already in the Ipod, in case you want to Manually Manage your huge music library.
Here is the iPod/iTunes manual from the Apple Support Site.
http://manuals.info.apple.com/en_US/iPod_Features_Guide.pdf
Have A NICE DAY!

My daughter disconnected her iPod nano from the lead before ejecting the device. It no longer syncs and we have re-set the device, but it now only occasionally appears on the computer screen any suggestions please?

My daughter disconnected her iPod nano from the lead before ejecting the device. It no longer syncs and we have re-set the device, but it now only occasionally appears on the computer screen any suggestions please?

Restoring the iPod will do nothing to his iPhone.
When you restore it wipes the iPod clean no matter what computer you use.
The only plus to doing it form your home computer is if you have a backup stored there, then you can restore from the backup once it's done wiping.
If you are away form your home computer, go ahead and use the computer you have to restore it, then when you get home, you can restore form any backup you may find. You can use this to help you do that when you get there: http://support.apple.com/kb/ht1766

My daughter charged her ipod touch on my sisters computer. She managed to login to her iTunes account - now it seems my sisters computer is authorised to access playlists and Apps. How do I stop this?

My daughter charged her ipod touch on my sisters computer. My daughter also accessed iTunes - my fault she knew the password for the account. Now the account information says that 2 computers are authorised to access this account. How can I deauthorise or remove my sisters computer that is now linked?
Any ideas? When i access Store the only option is to deauthorise the computer I am on now. There is no option to remove the 2nd computer that is my sisters.

Very simple....go to itunes store, on the top right click on your account. It will ask for your password, then show you a screen where it will have your address on top. Look 1/2 the way down on the right...it says deauthorize all...click that and then just go back in to your computer and reauthorize your own computer...

HT1766 after connecting ipod to computer, my daughter locked her ipod, when I click on devises the restore is not highlighted. what do I do now.

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