HT1766 How to restore iCloud Back Up from an Older iPhone Model to New

I lost my iPhone recently. I purchased the latest version (my previous version was older model), and attempted to restore an icloud back up that had all my photos / music, but it won't let me. Keeps telling me my account has been locked, and to reset password, but I've already done all that / verified applied ID, etc. Not sure what I'm doing wrong, but I need to get my photos / music off of iCloud. I also pay for storage so I'm not sure why it's holding my stuff hostage.

Restoring from an older iOS to a newer iOS version is fine.  It's going the other way that would be a problem.
You do need a late version of iTunes on your computer to be able to work with the new iPhone.  The current iTunes version is 11.1.3.  If your iTunes is old, download the latest from
http://www.apple.com/itunes/download

Similar Messages

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    I am not sure what you mean by:
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    Old Phone to New Phone
    http://support.apple.com/kb/HT2109
    cereed wrote:
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    SYNCING with iTunes
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    From Here  >  http://www.apple.com/support/iphone/syncing/
    Download Past Purchases  >  http://support.apple.com/kb/HT2519

  • How can I retrieve my picture from my old iPhone to my new iPhone 6

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  • How can i transfer my deta from my old iphon to a new one without wifi conection

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    iPhone: Transferring information from your current iPhone to a new iPhone

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    Instructions can be found in the iPhone User Guide bookmarked in your Safari app.

  • HT4946 how do i move my music from my old iphone to my new iphone?

    how do I move my music from my old iphone to my new iphone?

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    http://support.apple.com/kb/HT2109
    cereed wrote:
    how do I move my music from my old iphone to my new iphone?
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    SYNCING with iTunes
    See here  >  http://support.apple.com/kb/HT1386
    From Here  >  http://www.apple.com/support/iphone/syncing/
    Download Past Purchases  >  http://support.apple.com/kb/HT2519

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  • Troubleshooting icloud back up from 3gs to iphone 4s

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  • HT4994 how do I transfer contacts & calender from my old iphone to a new iphone

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