HT1766 I got my iPhone 5 replaced and had to backup and restore with the cloud, but all my apps started disappearing one by one??

I had backuped my phone before and after I got the iOS7 update. Then, I went to the apple store to change my phone for a new one because my old one had a hardware issue with the camera. It was all going smoothly until I saw each and every one of my apps disappearing one by one...The people at the store told me that it was because I had a bad backup (which could be caused by multiple reasons)??? So we tried doing it three times with different backup times, and this kept on happening. Why is this happening and what do I do to get my apps back, hopefully with the latest backup I had done prior to this disaster???? Please help!!

Morning Vjohara,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
Best of luck,
Mario

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