HT1766 I have a corrupted backup. where is my backup stored?

I'm trying to back up my iphone, but an error screen appears and tells me to delete the previous back up and try it again. Where is the iphone backup on the disk?

To delete a backup you use iTunes on your computer. Go to the Preferences, Devices tab, click on the backup and click the Delete button.

Similar Messages

HT4972 I cannot back up my IPad because I have a corrupted backup. I need to delete it but cannot locate it on my computer or find help on this topic. I would appreciate any help.

I cannot back up my IPad because I have a corrupted backup that I need to delete. The problem is I cannot locate the file to delete it. How do you locate the backup file?

You have the latest version of iTunes on your computer (on a PC 'Help > Check For Updates' ; on a Mac 'iTunes > Check For Updates') ? You could also try ejecting the iPad and rebooting your PC and the iPad : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
If you still get the same error then check whether it has actually deleted the backup (if you have other devices that you backup to that computer then they will also have backups) - they are stored under :
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press the Return key.

HT1766 I have an old backup an want to sync my phone. Will the contacts on my computer overwrite he contacts on my iphone?

I have an old backup with a list of contacts on Outlook, however want to update it with my latest list. If I select contacts on sync will it overwrite the list on my phone with the old list from my pc?

you dont. its all or nothing

How do I connect my new 3gs iphone to itunes when i have a corrupted backup file

My iphone 3gs died (got stuck on the itunes screen) when I tried to upgrade it. i never had a good backup for my phone but i tried to back up anyway. Didn't work.
Today I got a new 3gs at the apple store and now I'm trying to put everything back on it manually. My contacts and calendar are in outlook. My pictures are in a file on my computer. My music is on my computer. I don't know where my apps are (they were shown in itunes the last time I had my old phone plugged in).
So, the apple guy told me that he wouldn't restore the phone from back up, but i'm not exactly sure if that means I should reinstall itunes or just leave it as it is and set up my phone as a new device. Any thoughts?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
If you don't have a backup that is reliable, but all the components are there on your computer, I would start from scratch and set it up as a new iOS device.

HT1766 i have my iphone backup file how do i restore it to my phone

please help

Where did this file come from? Are you not able to drop it in the folder on the computer where the other backups are kept?

HT1766 I have multiple issues, backup password, Gmail Error Msg, and ID problems.

I want to back up to my computer, but can not remember my username. I thought it would be the same as my Apple password but it isn't. Is there anyway to recover it. I actually just want to turn it off.
Also, does anyone know why my husband's phone defaults to my Apple ID everytime he wants to download something? I look at the user ID in the Store and it has his user ID, but to sign it, it shows mine and wants my password?
Also, I get an error message if I try and use the mail app for GMail. And sometimes purchase I make end up on husbands phone.
P.S. I have Iphone 4S and my husband has Iphone 4. I hope that can help someone, so I can fix some of these issues.
I know these are a lot of issues, but if any one can help even a little with one or some of these problems, I will be so grateful and a load off my mind.
Thank you in advance.

on your husband iphone - go to setting - app store - apple id - log out and log in with his id.
If your using a app for Gmail, I suggest contacting the app developer or see if they have a support forum.

Error message says I have to delete a corrupt backup file?

Error message says I have to delete a corrupt backup file, but under my preferneces & under my devices, there is no old backup file to delete, so I can't delete a corrupt one if i dont have any?!

I know this is a late reply was wondering if you had the problem still as I have been having this problem for many months. Today I was looking around getting ****** off why it was not working and I found my culprit and thought I would see if it would help you. Not sure if you, like me, changed your itunes media store location somewhere other than the default location. What I noticed was in Users>UserName>AppData>Roaming>AppleComputer>MobileSync there was a backup folder with a shared link icon on it and when I double clicked on it windows promptly brought up an error that its location was not valid. So I figured since it was not valid and I did not have any backups anyways I deleted the folder and then went to itunes and tried a sync and it worked perfectly again. The backup folder was re-created properly and the stupid corrupt error went away.

I have to wipe my computer clean as I have a corrupted file some where,I was wondering if I will lose all my keywords if i do this and what should i do to pervert this

I have to wipe my computer clean as I have a corrupted file some where, I was wondering if I will lose all my keywords if i do this and what should I do to pervert this.

Keywords are stored in the catalog. Just be sure your catalog(s) is backed up as well as all you image files before reformatting the drive.

HT201263 I am not able to restore neither from iTunes nor from iCloud. The proble with iTunes is it says that the backup is corrupted or incompatible. And I am not able to connect to iCloud for restoring. I have IOS 7.0.4 when I have taken the backup.

I am not able to restore neither from iTunes nor from iCloud. The proble with iTunes is it says that the backup is corrupted or incompatible. And I am not able to connect to iCloud for restoring. I have IOS 7.0.4 when I have taken the backup.
iCloud does not connect and it says Request Timed out.
Not Sure how to restore my iPad.
Please help!!
Thanks

my problem is with I cloud not iTunes what's up with apple haven't they got the brains to sort out this prob, that they have to let the "community " know instead of helping to fix the problem without having to go through all the hassle of signing in writing a small blog & then leaving it until someone bored with time to write their blog to at some point fix the prob or not ! oh nearly forgot my prob like
HRESULT:0X80070570 no clear explanation as to what this means or why in plain English for the not techno phoebes

My iphone 5 has 7GB, went to apple store the guy said my backup that I was restoring from was corrupted so I have to restore it as a new phone wondering that if I do this and it does not work, will iTunes have my old backup saved?

My iphone 5 has 7GB, went to apple store the guy said my backup that I was restoring from was corrupted so I have to restore it as a new phone wondering that if I do this and it does not work, will iTunes have my old backup saved?

Yes, if you have been backing up on a regular basis.
If this is your first time backing up, then no.
you can check edit - preference - backup - see what is listed

HT4946 by mistake my contacts are deleted from iphone and the pc which itunes installed is corrupted, i have the itunes backup folder,is this possible to restore the contacts from my old itunes backup folder to iphone!?

by mistake my contacts are deleted from iphone and the pc which itunes installed is corrupted, i have the itunes backup folder,is this possible to restore the contacts from my old itunes backup folder to iphone!?

unless you had them synced with icloud or some other email account, very unlikely

HT1766 Hi, i have my whatsapp backup in icloud and now i want to download it on my pc? how is it possible?

Hi, i have my whatsapp backup in icloud and now i want to download it on my pc? how is it possible?

You should be able to install it on your PC simply by installing it. You should only need the serial number from your purchase to activate it. If you didn't purchase it as an upgrade, then you should be able to install it as a full version anyways.

Corrupt backup - help restoring without losing all my SMS'

Hi all,
(not sure if i've posted this in the most appropriate place - wasn't too sure where it should go...)
I have been having issues with icloud since installing iOS 5 on my 3GS. I took the phone to the Apple Store and after much deliberation, they suggested that the only solution would be to erase the iPhone completely and restore as if it were new as there is most probably an issue with a corrupt backup (previously i had been restoring from backup as i didn't want to lose photos, data etc.).
So, i went away and did this, but obviously lost everything that wasn't held in iCloud. However, this process did fix the iCloud issues - so, we have established that the backups that were being taken were corrupt somehow.
Now, given that i don't want to lose all my photos, sms' etc. I reverted back to the original backup (i.e. to the broken version) as it's still usable i just can't use the calendars.
It seems like i have to make a choice - have a fully functioning, working phone but lose my SMS history (unacceptable as i have SMS conversations from a close friend who sadly died) or have a phone that is semi-functioning but retains the text messages (not ideal as i use calendars on my mac to set up meetings etc. would be helpful to have this on my phone too!) .
I have searched and searched and searched the web for methods of exporting sms' onto my computer or back onto the phone but so far have been unsuccessful in all attempts. Ideally i would like the texts back on the phone, but if this isn't possible then at a minimum i want them to be on my computer (i am currently attempting to use the iphonebackupextractor but having issues with this too).
Does anyone know of a successful method of getting SMS' off iOS5?
Given that iCloud backups take the SMS' it's very frustrating that i can't save these somewhere on the cloud and have them download separately like i can with emails, calendars, contacts.

I'm sorry to hear about your friend. I do not believe there is anyway to save your SMS. At some point, you are going to loose them either as part of a phone upgrade or change, software crash, whatever. One thing you could do is take screen captures of the SMS messages you want to save. To do this, position the message on the screen and then hold down the Home and On/Off Button for a second or so. You should see the screen go white for a brief moment simulating a camera flash. Now your screen is captured in your photo library. You could keep doing that until you've captured all of them. Not necessarily ideal, but it's at least a way to make a backup of the conversations.
Good luck.

How can I transfer sms data from a corrupted backup to my phone?

Hello chaps,
I have an empty iphone, and two backups, from this morning and four months ago.
Restoring the backup from this morning gives the error 'corrupted or incompatible'. I have tried various solutions from forums, none of them work.
So instead I have restored sucesfully from the four month old backup. The ONLY thing I want from the new backup are my sms's.
How do I get these onto my phone?
I have already tried copying the sms file (3d0d7e5fb2ce288813306e4d4636395e047a3d28) from the NEW backup to the OLD backup and tried to restore that, however if I do this it throws the corrupted message.
I have read this file using sql readers, it has all my texts in wonderful glory, I just WANT THEM ON MY PHONE!
How!?

For a start- Im very suspicious of the corrupted mesage in the first place, I have had previous experiences of this message where restarting etc has resolved the issue, implying that there isnt really anything courrupted, its some bug with itunes or the iphone.
Secondly, even if it is genuinely corrupted, it would seem unlikely that every single file within the backup is corrupted. I only want to retrieve the 30mb sms file. And I can open and browse this file from the corrupted backup just fine using third party software.

Where are iPhone and Touch backups stored

I queried here and found the following location was stated as where the backups are stored.
~/Library/Application Support/MobileSync/Backup/
However, I don't have a Mobilesync folder where it is documented. I am running OS X 10.8.2 and iTunes 10.7.
Thanks.

If you are backing up your home folder, you are also backing up your user prefs all of which are stored in "Your User Name"/Library/Preferences. There are several other "Preferences" folders that contain "global" prefs, namely /Library/Preferences and /System/Library/Preferences.
One potential "trap" though... corrupted prefs files are often the cause of anomalous system behavour so saved prefs should be copied back into new folders with caution.

HT1766 I have a corrupted backup. where is my backup stored?

Similar Messages

Maybe you are looking for