HT1766 I have no service, it keep saying searching, my provider said to back up and then do a restore. I am trying to restore and it wants me to turn find my phone off. WHen I go into Icloud to do that and put my password in it says it cant deregister the

I havent had service for a week now. It comes and goes and just keeps saying searching. The AT&T rep said to back up on computer and then do a restore of the iphone. When I go to restore it wants me to turn off the find my phone in icloud. I go to do that and it says it cant deregister the device??

Hello Becklee21,
It sounds like you are trying to restore your phone but are unable to turn off Find my iPhone to do so. If you have already backed up your phone to iTunes on your computer with the info from the article named:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
I would try deleting the iCloud account from the phone altogether, then restoring the phone again.
On your iOS device’s Home screen, go to Settings > iCloud, then at the bottom of the screen, tap Delete Account.
iCloud: Change iCloud feature settings
http://support.apple.com/kb/PH2613
Thank you for using Apple Support Communities.
Take care,
Sterling

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