HT1766 I Phone 5 backup issue

I'm trying to backup my iphone 5 in itunes but I'm getting a pop up that says " ITunes could not connect to this iphone. An unknown error occurred (OXE000084)
Please advise as I know I've conncted this iphone to this computer in the past its just been a while

Howdy there jpsuarez,
From what you describe it sounds like there may be some missing information in your contacts for the recipients.
Check out this part of the iOS: Troubleshooting Messages article, found here http://support.apple.com/kb/ts2755.
If you still can't send or receive SMS or MMS messages
See the iPhone Troubleshooting Assistant.
Verify that every phone number in your contacts list includes an area code.
When sending to existing contacts, ensure that your contacts include the full phone number, and not just the information needed to dial locally.
If you have recently ported your number from another carrier, please contact your current carrier to verify that the porting process has completed successfully.
Regards,
Sterling

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    Source:        Microsoft-Windows-Backup
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    Keywords:     
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    Source:        BackupAssist
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    Event ID:      5634
    Task Category: None
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    Keywords:      Classic
    User:          N/A
    Computer:      mdnfile.Auxiant.local
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    Source:        BackupAssist
    Date:          8/12/2014 4:52:20 AM
    Event ID:      5634
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      mdnfile.Auxiant.local
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    End time: 8/12/2014 4:52:12 AM
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            STATE              : 3  STOP_PENDING
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            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
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            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
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            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
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            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 3  STOP_PENDING
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            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
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    Source:        VSS
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    Event ID:      8225
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      mdnfile.Auxiant.local
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    Log Name:      Application
    Source:        VSS
    Date:          8/12/2014 9:42:33 AM
    Event ID:      11
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      mdnfile.Auxiant.local
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    Log Name:      Application
    Source:        Microsoft-Windows-Backup
    Date:          8/12/2014 9:31:13 AM
    Event ID:      753
    Task Category: None
    Level:         Information
    Keywords:     
    User:          SYSTEM
    Computer:      mdnfile.Auxiant.local
    Description:
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    Log Name:      System
    Source:        Microsoft-Windows-DistributedCOM
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    Event ID:      10010
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      mdnfile.Auxiant.local
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    Log Name:      Application
    Source:        VSS
    Date:          8/12/2014 9:42:33 AM
    Event ID:      8193
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      mdnfile.Auxiant.local
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    Log Name:      Application
    Source:        Microsoft-Windows-Backup
    Date:          8/12/2014 9:51:13 AM
    Event ID:      754
    Task Category: None
    Level:         Information
    Keywords:     
    User:          SYSTEM
    Computer:      mdnfile.Auxiant.local
    Description:
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    11.
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    12.
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    --> NOTE: HAve not done this yet.
    B.)
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    http://support.microsoft.com/kb/870655/en-gb
    Our server does have high CPU load at times...
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      Disk ###  Status         Size     Free     Dyn  Gpt
      Disk 0    Online          278 GB      0 B    (System Vol = C: Drive - OS w/ Programs and batch jobs)
      Disk 1    Online         2791 GB      0 B        *    (Data drive - DFS, rsync,etc. run on D: Drive)
      Disk 2    Online         1863 GB      0 B    (USB 2/3.0 - Enclosure w/ SATA disk = 2GB formatted w/ NTFS.)
    DISKPART> detail disk
    DELL PERC H710P SCSI Disk Device
    Disk ID: CA0DEEA5
    Type   : RAID
    Status : Online
    Path   : 1
    Target : 0
    LUN ID : 0
    Location Path : PCIROOT(0)#PCI(0100)#PCI(0000)#RAID(P01T00L00)
    Current Read-only State : No
    Read-only  : No
    Boot Disk  : Yes
    Pagefile Disk  : Yes
    Hibernation File Disk  : No
    Crashdump Disk  : Yes
    Clustered Disk  : No
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      Volume 1         RECOVERY     NTFS   Partition   3072 MB  Healthy    System
      Volume 2     C   OS           NTFS   Partition    275 GB  Healthy    Boot
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    ST320006 41AS USB Device
    Disk ID: 801AF48C
    Type   : USB
    Status : Online
    Path   : 0
    Target : 0
    LUN ID : 0
    Location Path : UNAVAILABLE
    Current Read-only State : No
    Read-only  : No
    Boot Disk  : No
    Pagefile Disk  : No
    Hibernation File Disk  : No
    Crashdump Disk  : No
    Clustered Disk  : No
      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
      Volume 4     F   BACKUPS      NTFS   Partition   1863 GB  Healthy
    C.)
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    Also on disk 0(system Disk) - we have a small OEM partition = 39MB and a Recovery Partition = 3GB.
    D.)
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    wbadmin 1.0 - Backup command-line tool
    (C) Copyright 2004 Microsoft Corp.
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    14.
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    File verification completed.
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      0 bad file records processed.
      0 EA records processed.
      76 reparse records processed.
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      156676 index entries processed.
    Index verification completed.
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      0 unindexed files recovered.
    CHKDSK is verifying security descriptors (stage 3 of 3)...
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    Security descriptor verification completed.
      20227 data files processed.
    CHKDSK is verifying Usn Journal...
      35628352 USN bytes processed.
    Usn Journal verification completed.
    Windows has checked the file system and found no problems.
     289233919 KB total disk space.
     100241492 KB in 85477 files.
         57380 KB in 20228 indexes.
             0 KB in bad sectors.
        226627 KB in use by the system.
         65536 KB occupied by the log file.
     188708420 KB available on disk.
          4096 bytes in each allocation unit.
      72308479 total allocation units on disk.
      47177105 allocation units available on disk.
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    Wbadmin.2.etl = 4:51AM on 8/12
    Per windows Win troubleshooting:
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    http://blogs.technet.com/b/filecab/archive/2009/09/16/diagnosing-failures-in-windows-server-backup-part-1-vss-spp-errors.aspx
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    Should we run the "FIXVSS08.BAT" script - restarts services and re-registers DLL's - does this ever help?
    Will this server need a reboot since VSS is in a state and we can't even test backups?
    Is there a tool we can use to debug VSS or troubleshoot or OS backups further?
    MSReport/Diag, VSS debugging, or another way of helping fix our OS(SystemState/C: drive) backup issues?
    Any help is greatly appreciated - thx.
    -SP
    Scot Pichelman

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    If you have any feedback on our support, please send to [email protected]

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        Click "OK" then  "Apply”.

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  • Exchange backup issues

    Exchange 2010 SP3 rollup4
    4 Server DAG all servers running Windows 2008 R2 (VMs on VMware esxi5.1) 4 databases (2 mailbox, 2 online archives)
    Last week 2 databases backup stopped truncating the logs, Mailbox 1 and Online Archive 1. (Mailbox 2 and Online Archive 2 seem to be OK and are backing up OK)
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    Log Name:     
    Application
    Source:       
    MSExchangeRepl
    Date:         
    05/06/2014 21:50:48
    Event ID:     
    2156
    Task Category: Service
    Level:        
    Error
    Keywords:     
    Classic
    User:         
    N/A
    Computer:     
    Exchangeserver1
    Description:
    The log copier for database 'Online Archive 1' could not send a log file to server 'EXCHANGESERVER2' because An I/O error occurred while attempting to access file 'L:\Exchange Logs\Online
    Archive 1\E05.log' on source server EXCHANGESERVER1. Error: File not found (-1811)
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    <Data>An I/O error occurred while attempting to access file 'L:\Exchange Logs\Online Archive 1\E05.log' on source server EXCHANGESERVER1. Error: File not found (-1811)</Data>
    Log Name:     
    Application
    Source:       
    MSExchange Search Indexer
    Date:         
    05/06/2014 21:50:48
    Event ID:     
    118
    Task Category: General
    Level:        
    Warning
    Keywords:     
    Classic
    User:         
    N/A
    Computer:     
    Exchangeserver1
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    Exchange Search Indexer has temporarily disabled indexing of the mailbox database Online Archive 1 (GUID = ee385d93-918f-470e-b57b-a87d7e23ed20) due to an error (Microsoft.Mapi.MapiExceptionMdbOffline:
    MapiExceptionMdbOffline: Unable to read events. (hr=0x80004005, ec=1142)
    Diagnostic context:
    Lid: 33865 
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 44215 
    Lid: 60049   StoreEc: 0x8004010F
    Lid: 49469 
    Lid: 65341   StoreEc: 0x8004010F
    Lid: 56125 
    Lid: 47933   StoreEc: 0x8004010F
    Lid: 32829 
    Lid: 49213   StoreEc: 0x8004010F
    Lid: 48573 
    Lid: 64957   StoreEc: 0x8004010F
    Lid: 20057   StoreEc: 0x476    
    Lid: 1750    ---- Remote Context End ----
    Lid: 28777   StoreEc: 0x476    
    Lid: 20098 
    Lid: 20585   StoreEc: 0x476    
    at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown, Exception innerException)
    at Microsoft.Mapi.MapiEventManager.ReadEvents(Int64 startCounter, Int32 eventCountWanted, Int32 eventCountToCheck, Restriction filter, ReadEventsFlags flags, Boolean includeSid, Int64& endCounter)
    at Microsoft.Exchange.Search.RetriableOperations.ReadEvents(ThreadLocalCrawlData unused1, MapiEventManager eventManager, Int64 watermark, Int32 eventCount, Int64& endCounter)
    at Microsoft.Exchange.Search.RetriableOperations.DoRetriableMapiOperation[SourceType,ReturnType,Parameter1Type,Parameter2Type,Parameter3Type](ThreadLocalCrawlData crawlData, SourceType source, Parameter1Type parameter1, Parameter2Type parameter2, Parameter3Type&
    parameter3, MapiOperationDelegate`5 operationDelegate)
    at Microsoft.Exchange.Search.NotificationWatcher.GetMapiEvents(Int32 maxEvents, NotificationQueue notificationQueue, Int64& endCount)
    at Microsoft.Exchange.Search.NotificationWatcher.NotificationWatcherThread()), and Operations Manager would never alert it.
    Log Name:     
    Application
    Source:       
    MSExchangeRepl
    Date:         
    05/06/2014 21:50:52
    Event ID:     
    4082
    Task Category: Service
    Level:        
    Error
    Keywords:     
    Classic
    User:         
    N/A
    Computer:     
    Exchangeserver1
    Description:
    The replication network manager encountered an error while monitoring events. Error: Microsoft.Exchange.Cluster.Replay.AmClusterApiException: An Active Manager operation failed. Error
    An error occurred while attempting a cluster operation. Error: Cluster API '"OpenCluster(Exchangeserver1) failed with 0x6d9. Error: There are no more endpoints available from the endpoint mapper"' failed.. ---> System.ComponentModel.Win32Exception:
    There are no more endpoints available from the endpoint mapper
    --- End of inner exception stack trace ---
    at Microsoft.Exchange.Cluster.Replay.NetworkManager.DriveMapRefresh()
    at Microsoft.Exchange.Cluster.Replay.NetworkManager.TryDriveMapRefresh()
    Event Xml:
    Log Name:     
    Application
    Source:       
    ESE
    Date:         
    05/06/2014 21:51:15
    Event ID:     
    489
    Task Category: General
    Level:        
    Error
    Keywords:     
    Classic
    User:         
    N/A
    Computer:     
    Exchangeserver1
    Description:
    msexchangerepl (2448) An attempt to open the file "O:\Mailbox Databases\Online Archive 1\Online Archive 1.edb" for read only access failed with system error 32 (0x00000020):
    "The process cannot access the file because it is being used by another process. ". 
    The open file operation will fail with error -1032 (0xfffffbf8).
    For more information, click http://www.microsoft.com/contentredirect.asp.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="ESE" />
    <EventID Qualifiers="0">489</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-06-05T20:51:15.000000000Z" />
    <EventRecordID>7392312</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Exchangeserver1</Computer>
    <Security />
    </System>
    <EventData>
    <Data>msexchangerepl</Data>
    <Data>2448</Data>
    <Data>
    </Data>
    <Data>O:\Mailbox Databases\Online Archive 1\Online Archive 1.edb</Data>
    <Data>-1032 (0xfffffbf8)</Data>
    <Data>32 (0x00000020)</Data>
    <Data>The process cannot access the file because it is being used by another process. </Data>
    </EventData>
    </Event>
    Log Name:     
    Application
    Source:       
    MSExchangeRepl
    Date:         
    05/06/2014 21:51:15
    Event ID:     
    4107
    Task Category: Service
    Level:        
    Error
    Keywords:     
    Classic
    User:         
    N/A
    Computer:     
    Exchangeserver1
    Description:
    The Microsoft Exchange Replication service detected that database 'Online Archive 1' may be mounted on two servers. The copy on server 'EXCHANGESERVER1' will now be dismounted. Please
    review the event logs for more information.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="MSExchangeRepl" />
    <EventID Qualifiers="49156">4107</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-06-05T20:51:15.000000000Z" />
    <EventRecordID>7392314</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Exchangeserver1</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Online Archive 1</Data>
    <Data>EXCHANGESERVER1</Data>
    </EventData>
    </Event>
    Log Name:     
    Application
    Source:       
    MSExchangeRepl
    Date:  
           05/06/2014 21:51:15
    Event ID:     
    2070
    Task Category: Service
    Level:        
    Error
    Keywords:     
    Classic
    User:         
    N/A
    Computer:     
    Exchangeserver1
    Description:
    The Microsoft Exchange Replication service encountered an error while inspecting the logs and database for Online Archive 1\EXCHANGESERVER1 on startup. Error: File check failed : File
    'O:\Mailbox Databases\Online Archive 1\Online Archive 1.edb' could not be opened. 
    The file is locked or in use.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="MSExchangeRepl" />
    <EventID Qualifiers="49156">2070</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-06-05T20:51:15.000000000Z" />
    <EventRecordID>7392315</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Exchangeserver1</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Online Archive 1\EXCHANGESERVER1</Data>
    <Data>File check failed : File 'O:\Mailbox Databases\Online Archive 1\Online Archive 1.edb' could not be opened. 
    The file is locked or in use.</Data>
    </EventData>
    </Event>
    Log Name:     
    Application
    Source:       
    ESE
    Date:         
    05/06/2014 21:51:45
    Event ID:     
    489
    Task Category: General
    Level:        
    Error
    Keywords:     
    Classic
    User:         
    N/A
    Computer:     
    Exchangeserver1
    Description:
    msexchangerepl (2448) An attempt to open the file "O:\Mailbox Databases\Online Archive 1\Online Archive 1.edb" for read only access failed with system error 32 (0x00000020):
    "The process cannot access the file because it is being used by another process. ". 
    The open file operation will fail with error -1032 (0xfffffbf8).
    For more information, click http://www.microsoft.com/contentredirect.asp.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="ESE" />
    <EventID Qualifiers="0">489</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-06-05T20:51:45.000000000Z" />
    <EventRecordID>7392316</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Exchangeserver1</Computer>
    <Security />
    </System>
    <EventData>
    <Data>msexchangerepl</Data>
    <Data>2448</Data>
    <Data>
    </Data>
    <Data>O:\Mailbox Databases\Online Archive 1\Online Archive 1.edb</Data>
    <Data>-1032 (0xfffffbf8)</Data>
    <Data>32 (0x00000020)</Data>
    <Data>The process cannot access the file because it is being used by another process. </Data>
    </EventData>
    </Event>
    Log Name:     
    Application
    Source:       
    MSExchange Search Indexer
    Date:         
    05/06/2014 21:51:50
    Event ID:     
    108
    Task Category: General
    Level:        
    Information
    Keywords:     
    Classic
    User:         
    N/A
    Computer:     
    Exchangeserver1
    Description:
    Exchange Search Indexer has enabled indexing for the Mailbox Database Online Archive 1 (GUID = ee385d93-918f-470e-b57b-a87d7e23ed20).
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="MSExchange Search Indexer" />
    <EventID Qualifiers="16388">108</EventID>
    <Level>4</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-06-05T20:51:50.000000000Z" />
    <EventRecordID>7392320</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Exchangeserver1</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Online Archive 1</Data>
    <Data>ee385d93-918f-470e-b57b-a87d7e23ed20</Data>
    </EventData>
    </Event>
    Log Name:     
    Application
    Source:       
    ExchangeStoreDB
    Date:         
    05/06/2014 21:52:00
    Event ID:     
    124
    Task Category: Database recovery
    Level:        
    Error
    Keywords:     
    Classic
    User:         
    N/A
    Computer:     
    Exchangeserver1
    Description:
    At '05/06/2014 21:51:15' the Exchange Information Store Database 'Online Archive 1' copy on this server encountered an error. Consult the event log on the server for other "ExchangeStoreDb"
    or "msexchangeRepl" events that may identify the specific failure. The Replication Service will automatically attempt to retry.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="ExchangeStoreDB" />
    <EventID Qualifiers="49156">124</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-06-05T20:52:00.000000000Z" />
    <EventRecordID>7392327</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Exchangeserver1</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Online Archive 1</Data>
    <Data>ee385d93-918f-470e-b57b-a87d7e23ed20</Data>
    <Data>Replay</Data>
    <Data>AlertOnly</Data>
    <Data>Online Archive 1</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>05/06/2014 21:51:15</Data>
    </EventData>
    </Event>
    These seem to repeat until a log entry:
    Log Name:     
    Application
    Source:       
    MSExchangeIS
    Date:         
    05/06/2014 22:14:38
    Event ID:     
    9617
    Task Category: Exchange VSS Writer
    Level:        
    Error
    Keywords:     
    Classic
    User:         
    N/A
    Computer:     
    Exchangeserver1
    Description:
    Exchange VSS Writer (instance ae29b16e-11b9-4f2d-b2eb-a544d0927d87:2) failed with error code -2147221233 when processing the backup completion event.
    I thought it was a backup issue but Veeam have investigated and have said it is a VSS timeout issue (I'm not convinced)
    Recently I have had to have a new logs drive and extend the size of the mail box drive but since those changes were made backup has run OK until this issues.
    Any advice appreciated.

    Hi,
    Based on my research, when Veeam takes the snapshot to then do a VSS backup it will cause the databases in the DAG to fail over and cause lots of alerts and we can modify the REM for the backup issue:
    http://desktopfeedbag.com/2012/02/23/fixed-exchange-2010-sp1sp2-dag-fail-over-with-veeam/
    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
    sure that you completely understand the risk before retrieving any suggestions from the above link.
    Thanks,
    Angela Shi
    TechNet Community Support

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