HT1766 I Phone 5 backup issue
I'm trying to backup my iphone 5 in itunes but I'm getting a pop up that says " ITunes could not connect to this iphone. An unknown error occurred (OXE000084)
Please advise as I know I've conncted this iphone to this computer in the past its just been a while
Howdy there jpsuarez,
From what you describe it sounds like there may be some missing information in your contacts for the recipients.
Check out this part of the iOS: Troubleshooting Messages article, found here http://support.apple.com/kb/ts2755.
If you still can't send or receive SMS or MMS messages
See the iPhone Troubleshooting Assistant.
Verify that every phone number in your contacts list includes an area code.
When sending to existing contacts, ensure that your contacts include the full phone number, and not just the information needed to dial locally.
If you have recently ported your number from another carrier, please contact your current carrier to verify that the porting process has completed successfully.
Regards,
Sterling
Similar Messages
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I have a Nokia c6 and Nokia express music..they have different contacts and whenever I try to make a backup of 1 phone and then the other, both the contacts gets in the same place...this results in the contacts of my phone in my mom's phone...please give a solution...kudos
Back-ups from both phones should create 2 separate files. Think you are talking about SYNC with Nokia Suite. If thats the case the ONLY solution or work-around at the moment is creating separate log-in profiles on your PC and sync them with different log-ins..
-
I'm trying to restore my 4s iphone but itunes doesn't recognize my device to store the device. It is a 4s with the latest update. When I start my phone up it only goes to the apple on the display and stays there. So Itunes won't recognize my phone to back it up.
http://support.apple.com/kb/HT1766
-
I have just upgraded to Windows 8 and my scyning and upgrading my phone with new apple software fails, Itunes looses connection with the device (phone), cant backup the phone or download new software, is this an issues with Windows
Hi, stig2013.
I would recommend the steps in the article below. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If you are receiving an error message, find the exact error number that you recieved in the article below and process the steps.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Cheers,
Jason H. -
Texts out of order; phone overheating; speaker issues
Hi, I am having four problems with my Galaxy S5 and wondered if anyone knew a solution: (1) My text messages come out of order. This has happened since I got the phone, which is on network time. (2) My text messages are delayed - both sending and receiving. They get to others late and they come to me late. (3) My phone frequently gets extremely hot and the battery drains rapidly. From 95% to 15% in an hour or two. (4) When I am talking on the phone, the phone randomly switches to speakerphone so the person I am talking to comes out of the speaker. The speaker button, however, is not activated. Many thanks for any help!
Hi there! @BlueSkies84 thanks for posting your concerns. I’m sorry to hear about all the problems with your phone.
Since we are looking at multiple issues that cannot be controlled via the phone settings, I’d recommend you back your phone up and perform a factory reset. For steps on this please visit us at www.att.com/devicehowto/ and select the make and model of your phone. On the left column you’ll find steps to back up the phone under backup and restore and reset steps under troubleshooting and reset device.
Hope this helps!
Charise -
My I phone 5 hangs if I get miss call os 7.0.4? Unable to understand if it's a phone or hardware issue?
Hi Nad1985,
Thanks for visiting Apple Support Communities.
If your iPhone is unresponsive after missing calls, I recommend first restarting or resetting it:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article with these steps here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If you are still experiencing the same issue, I recommend resetting all settings next:
Go to Settings > General > Reset, then choose Reset All Settings: All your preferences and settings are reset.
Reset iPhone settings
http://help.apple.com/iphone/7/#/iph7a2a9399b
If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Best,
Jeremy -
ITunes 10.5 very slow syncing with idevices not a backup issue
I have the latest itunes 10.5.2 installed on my 32 bit Windows 7 pc. Ever since i upgraded my ipod 4 and iphone 4 to ios 5 it syncs very slowly with itunes (1 song aka 5 mb every 2 min and takes like 7 min to start syncing). i have tried restoring my phone and ipod with a new profile, making my ipod or iphone backup to icloud so that kills the long backup issue, reinstallled windows and just have itunes, reinstall itunes and wipeout the appledrivers then reinstall. The devices sync fine when i use a mac that isnt mine. i also have tried outher windows pcs with no luck. im out of ideas and im tired of wating 4 hrs just for a audiobook or a movie to sync.
Yeah seriously, I have my first gen iPhone and never had a issue with it. Blackberry always had a horrible desktop manager for the PC for YEARS and I always had to debug the issues myself for clients. Unfortunately for a lot of my clients the Blackberry is a better device for business, just horrible desktop software.
Eventually I'll push my client to move over to hosted exchange server, But for right now before making that push, I need to resolve this issue with the Blackberry sync. I would hate for all the work and conversion over to the Mac to be wasted over a simple issue that possibly can be resolved by a simple setting I'm over looking.
It's also a possibility the extremely slow syncing can be caused by years of unorganized entering of contacts, but trying to sort out over 2000 contacts would be near impossible for a person with a busy schedule. -
Hi-
Looked thru the thread related to my questions and found nothing that applies yet.
Example:
http://social.technet.microsoft.com/Forums/en-US/4e4472b9-8e6f-4fdc-a287-1cc8c0f6de09/windows-2008-r2-backup-fails-with-event-521-error-code-2155348001?forum=windowsbackup
http://social.technet.microsoft.com/Forums/en-US/e8c910f7-f0dd-4613-beae-b98894fb6f23/windows-server-2008-std-backup-fails-constantly-with-error-code-2155348001?forum=windowsbackup
Here are details of the issues....
Backup - OS error - system image:
External disk - USB
Mon - Fri @ 6PM.
Windows SystemState
OS(C:)
Last backup failure...
Start time: 8/11/2014 6:01:32 PM
End time: 8/12/2014 4:51:29 AM
Duration: 10:49:56.4414784
[Critical error WINIMAGE_UNABLE_VSS] Unable to create VSS snapshot
- Additional information: Refer to the log for more details
- Troubleshooting link:
http://kb.backupassist.com/errormap.php?BA2512
The backup operation stopped before completing.
Detailed error: ERROR - The shared restore point operation failed with error (0x81000101)
The creation of a shadow copy has timed out. Try this operation again.
Log of files successfully backed up:
C:\Windows\Logs\WindowsServerBackup\Backup-12-08-2014_04-41-00.log
Log of files for which backup failed:
C:\Windows\Logs\WindowsServerBackup\Backup_Error-12-08-2014_04-41-00.log
NOTE:
The errors logs are not there?
Windows Backup timed-out before the shared protection point was created.
ERROR - The shared restore point operation failed with error (0x81000101)
The creation of a shadow copy has timed out. Try this operation again.
Event Viewer Log:
Sequence of Events...
1.
The Block Level Backup Engine service has successfully started.
2.
Backup operation that started...
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 8/12/2014 4:51:06 AM
Event ID: 521
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: mdnfile.Auxiant.local
Description:
The backup operation that started at '?2014?-?08?-?12T09:41:00.492000000Z' has failed because the
Volume Shadow Copy Service operation to create a shadow copy of the volumes being backed up failed
with following error code '2155348001'.
Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
--> Suggestion are to check Virus scanner or consult DPM forum...
3.
OS Job failed with errors...( Backup Assist is 3rd party backup - wrapper round Wbadmin/Win Backup)
Log Name: Application
Source: BackupAssist
Date: 8/12/2014 4:51:51 AM
Event ID: 5634
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: mdnfile.Auxiant.local
Description:
Backup job OS backup failed with errors.
Critical error: Unable to create VSS snapshot
Destination: External disk
Start time: 8/11/2014 6:01:32 PM
End time: 8/12/2014 4:51:29 AM
Duration: 10:49:56.4414784
Destination: External disk
Start time: 8/11/2014 6:01:32 PM
End time: 8/12/2014 4:51:29 AM
Duration: 10:49:56.4414784
4.
Backup Assist reports via Win backup - Snapshot in progress
Log Name: Application
Source: BackupAssist
Date: 8/12/2014 4:52:20 AM
Event ID: 5634
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: mdnfile.Auxiant.local
Description:
Backup job Data backup failed with errors.
Ultra critical error: Volume Shadow Copy Error 0x80042316 - snapshot set in progress
Destination: Local directory
Start time: 8/12/2014 4:52:10 AM
End time: 8/12/2014 4:52:12 AM
Duration: 00:00:02.7300000
5.
The Block Level Backup Engine service has stopped.
6.
Later...we tried manually stopping VSS and SWPRV services - only VSS had the issue.
WBengine was not running...
C:\>sc stop swprv
SERVICE_NAME: swprv
TYPE : 10 WIN32_OWN_PROCESS
STATE : 3 STOP_PENDING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\>sc query swprv
SERVICE_NAME: swprv
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\>sc query wbengine
SERVICE_NAME: wbengine
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\>sc query vss
SERVICE_NAME: vss
TYPE : 10 WIN32_OWN_PROCESS
STATE : 3 STOP_PENDING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\>sc stop vss
[SC] ControlService FAILED 1061:
The service cannot accept control messages at this time.
Log Name: Application
Source: VSS
Date: 8/12/2014 9:20:33 AM
Event ID: 8225
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: mdnfile.Auxiant.local
Description:
The VSS service is shutting down due to shutdown event from the Service Control Manager.
7.
VSS still having issues here...not stopping!
Log Name: Application
Source: VSS
Date: 8/12/2014 9:42:33 AM
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: mdnfile.Auxiant.local
Description:
Volume Shadow Copy Service information:
The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started.
Most likely the CPU is under heavy load. [0x80080005, Server execution failed]
8.
Not sure why this is started again?
Plus a DCOM timeout...
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 8/12/2014 9:31:13 AM
Event ID: 753
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: mdnfile.Auxiant.local
Description:
The Block Level Backup Engine service has successfully started.
Event Xml:
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 8/12/2014 9:31:43 AM
Event ID: 10010
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: mdnfile.Auxiant.local
Description:
The server {E579AB5F-1CC4-44B4-BED9-DE0991FF0623} did not register with DCOM within the required timeout.
9.
Lots more errors about VSS...repeating Event ID's 11 and 8193...
Log Name: Application
Source: VSS
Date: 8/12/2014 9:42:33 AM
Event ID: 8193
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: mdnfile.Auxiant.local
Description:
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.
hr = 0x80080005, Server execution failed
. Operation:
Instantiating VSS server
10.
Then, finally stopping again...
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 8/12/2014 9:51:13 AM
Event ID: 754
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: mdnfile.Auxiant.local
Description:
The Block Level Backup Engine service has stopped.
11.
And still repeating 11 & 8193 at this point...as we write up this post.
12.
This was suggested by the Backup Assist - software vendor....
A.)
...for 0x81080101:
"ERROR - The shared restore point operation failed with error (0x81000101)
The creation of a shadow copy has timed out. Try again this operation."
If you receive the above error in your report, we have recently found a registry key which
contains the timeout value set by Microsoft for VSS and found that you can edit this to extend it.
To get to the registry key, open Regedit (Start > Run > Regedit) and browse to:
"HKLM\Software\\Microsoft\\Windows NT\\CurrentVersion\\SPP\\CreateTimeout".
Change value to 1200000 (2*10*60*1000 = 20 mins).
The default for the timeout period is 10 mins so hopefully doubling this will give enough time to
complete the snapshot.
If this isn't present, you'll need to manually enter the registry key. It's a DWORD 32-bit key.
--> NOTE: HAve not done this yet.
B.)
And for 0x80080005...
http://support.microsoft.com/kb/870655/en-gb
Our server does have high CPU load at times...
13.
Another post from technet mentions system volume size - here is our layout below:
A.)
OS/system Disk...
DISKPART> list disk
Disk ### Status Size Free Dyn Gpt
Disk 0 Online 278 GB 0 B (System Vol = C: Drive - OS w/ Programs and batch jobs)
Disk 1 Online 2791 GB 0 B * (Data drive - DFS, rsync,etc. run on D: Drive)
Disk 2 Online 1863 GB 0 B (USB 2/3.0 - Enclosure w/ SATA disk = 2GB formatted w/ NTFS.)
DISKPART> detail disk
DELL PERC H710P SCSI Disk Device
Disk ID: CA0DEEA5
Type : RAID
Status : Online
Path : 1
Target : 0
LUN ID : 0
Location Path : PCIROOT(0)#PCI(0100)#PCI(0000)#RAID(P01T00L00)
Current Read-only State : No
Read-only : No
Boot Disk : Yes
Pagefile Disk : Yes
Hibernation File Disk : No
Crashdump Disk : Yes
Clustered Disk : No
Volume ### Ltr Label Fs Type Size Status Info
Volume 1 RECOVERY NTFS Partition 3072 MB Healthy System
Volume 2 C OS NTFS Partition 275 GB Healthy Boot
B.)
Backup disk...
ST320006 41AS USB Device
Disk ID: 801AF48C
Type : USB
Status : Online
Path : 0
Target : 0
LUN ID : 0
Location Path : UNAVAILABLE
Current Read-only State : No
Read-only : No
Boot Disk : No
Pagefile Disk : No
Hibernation File Disk : No
Crashdump Disk : No
Clustered Disk : No
Volume ### Ltr Label Fs Type Size Status Info
Volume 4 F BACKUPS NTFS Partition 1863 GB Healthy
C.)
NOTE:
Also on disk 0(system Disk) - we have a small OEM partition = 39MB and a Recovery Partition = 3GB.
D.)
Issues with WBAdmin now...
C:\>wbadmin get disks
wbadmin 1.0 - Backup command-line tool
(C) Copyright 2004 Microsoft Corp.
ERROR - A Volume Shadow Copy Service operation error has
occurred: (0x80042302)
A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.
14.
Ran "Check-Disk" -no errors...
C:\>chkdsk
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is OS.
WARNING! F parameter not specified.
Running CHKDSK in read-only mode.
CHKDSK is verifying files (stage 1 of 3)...
116224 file records processed.
File verification completed.
654 large file records processed.
0 bad file records processed.
0 EA records processed.
76 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)...
156676 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)...
116224 file SDs/SIDs processed.
Security descriptor verification completed.
20227 data files processed.
CHKDSK is verifying Usn Journal...
35628352 USN bytes processed.
Usn Journal verification completed.
Windows has checked the file system and found no problems.
289233919 KB total disk space.
100241492 KB in 85477 files.
57380 KB in 20228 indexes.
0 KB in bad sectors.
226627 KB in use by the system.
65536 KB occupied by the log file.
188708420 KB available on disk.
4096 bytes in each allocation unit.
72308479 total allocation units on disk.
47177105 allocation units available on disk.
15.
There are no backup error logs here - only .etl files...
C:\Windows\Logs\WindowsServerBackup\
Wbadmin.1.etl = 9:42AM on 8/12
Wbadmin.2.etl = 4:51AM on 8/12
Per windows Win troubleshooting:
http://technet.microsoft.com/en-us/library/ee692290(WS.10).aspx
http://blogs.technet.com/b/filecab/archive/2009/09/16/diagnosing-failures-in-windows-server-backup-part-1-vss-spp-errors.aspx
--> Related to Windows backup and not VSS?
2155348001 - 0x80780021 - Windows Backup timed-out before the shared protection point was created.
Should we run the "FIXVSS08.BAT" script - restarts services and re-registers DLL's - does this ever help?
Will this server need a reboot since VSS is in a state and we can't even test backups?
Is there a tool we can use to debug VSS or troubleshoot or OS backups further?
MSReport/Diag, VSS debugging, or another way of helping fix our OS(SystemState/C: drive) backup issues?
Any help is greatly appreciated - thx.
-SP
Scot PichelmanHi Scot,
Sometimes a third party backup application will change the default VSS provider adding VSS writers which causes Windows Server Backup using an incorrect component in doing backup, that's why I suggest to delete it for a test. Anyway you can reinstall it
after testing.
And as you said a high-load CPU could also be the cause of the issue so you may need to first rule hardware effective out.
If issue still exists, please try the steps below as well:
1. Please check DCOM Server Process Launcher service is started.
2. If not, try to change RPC service to run as SYSTEM account. To do this please modify the following key:
Note: Backup the key before edit incase it cause any issue.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\RpcSs\
Find "ObjectName" and change the value to LocalSystem.
Reboot to see if DCOM back to work and if Windows Server Backup starts working. If not, please provide the result if there is any new error occurs.
If DCOM still not work, please compare the content of the following key with a working server:
HKEY_LOCAL_MACHINE\Software\Microsoft\OLE
Edit if there is any difference and make sure you created a backup of the key before editing.
If you have any feedback on our support, please send to [email protected] -
Hello all, I could use some help with my iPhone 4, I hope this is the best place to ask!
The Problem:
I want to do a full backup of my iphone to either itunes or to icloud. Unfortunately the iphone got wet and isn’t working properly. The phone turns on and still works, but the touch screen no longer works. I have a passcode lock on the phone so iTunes will not allow me to backup it up until I type in the passcode (which I cannot physically do). WiFi had been turned off before it got wet so it won’t connect to any known WiFi networks either to backup automatically to iCloud.
What happened:
I had been travelling for 6 months and went tubing on a river with my iphone in a dry bag. Unfortunately the dry bag failed and filled with water ruining my iphone.
What I’d like to do:
It’s an old phone and I was planning on buying a new iPhone anyway. I would love to do a full backup to either iCloud or to my computer so when I get a new iPhone I don’t lose anything. I’ve already connected it to my PC and downloaded all the photos and videos off the phone so at least I haven’t lost that, but I would like to be able to recover all the text messages, WhatsApp messages and notes I had created during my 6 months of travel.
The last time it was backed up to my pc or to icloud was in April, so there are 6 months worth of very meaningful data I would love to keep to remind me of my travels!
Is there anyway to force a full backup of the iPhone without typing in my passcode lock or is there anyway to force it to connect to a WiFi network so the phone can backup to iCloud??
iTunes recognizes the phone just now and I tried upgrading the phone to iOS7 in the hopes that it would first backup and then upgrade. Unfortunately all that happened is the phone upgraded to iOS7, but it didn’t backup to iTunes. Now the phone is stuck at the iOS7 welcome screen and I can’t do anything else with it.
Any ideas or tips would be welcome!
NOTE: This is NOT a jailbroken iPhone.If there is no other way around this, is there anyway to completely wipe the phone then??
The Apple store agreed to give me a new iPhone 4 as a warranty replacement for $150 (I travel a lot and I have a factory unlocked phone, so this is still worth it for me). But before I trade it in, I would like to make sure all my data is backed up on the device first.
When I try and restore the phone now on iTunes, it says I have to turn off Find My iPhone on the phone first before I can restore it. Now since I can't use the screen I can't really do that.
So how do I completely wipe the iPhone???
Thanks! -
MacBook Air intermittently has issues connecting to websites when wireless shows connected to the internet. The pages show that I am offline, but I can ping Google DNS. Windows PC, iPhone and Android phone have no issue displaying the same web pages.How do I solve this issue?
Go step by step and test.
1. Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.
Restart the computer.
Start up in Safe Mode.
http://support.apple.com/kb/PH14204
2. Empty Caches
Safari > Preference > Advanced
Checkmark the box for "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.
3. Deselect Proxies if selected.
System Preference > Network > Advanced > Proxies Tab
Under "Select Protocol", uncheck any box if selected.
Click "OK" then "Apply”. -
trying to restore new phone with backup from previous. itunes can not finish due to "unable to load SyncUICoreLocalized.dll" what do i do now?
See this discussion: iTunes Sync Error with iPhone
-
can anyone help me in iphone mobile, i had lost my data in phone, because i restore my phone without backup, how can i get my old data, i lost my photos and videos... help me
Sorry Raj,
If you did not back up your information, and you have now restored your phone, then your information is not recoverable.
Sorry,
GB -
I tried to send a photo on my phone in a chat message. The photo locked up. I can't get back to photo stream. How do I restart phone or solve issue otherwise.
More than likely you can get the phone back by doing a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot.
-
Exchange 2010 SP3 rollup4
4 Server DAG all servers running Windows 2008 R2 (VMs on VMware esxi5.1) 4 databases (2 mailbox, 2 online archives)
Last week 2 databases backup stopped truncating the logs, Mailbox 1 and Online Archive 1. (Mailbox 2 and Online Archive 2 seem to be OK and are backing up OK)
On investigation there are a number of errors in the application log:
Log Name:
Application
Source:
MSExchangeRepl
Date:
05/06/2014 21:50:48
Event ID:
2156
Task Category: Service
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
Exchangeserver1
Description:
The log copier for database 'Online Archive 1' could not send a log file to server 'EXCHANGESERVER2' because An I/O error occurred while attempting to access file 'L:\Exchange Logs\Online
Archive 1\E05.log' on source server EXCHANGESERVER1. Error: File not found (-1811)
Event Xml:
<Data>An I/O error occurred while attempting to access file 'L:\Exchange Logs\Online Archive 1\E05.log' on source server EXCHANGESERVER1. Error: File not found (-1811)</Data>
Log Name:
Application
Source:
MSExchange Search Indexer
Date:
05/06/2014 21:50:48
Event ID:
118
Task Category: General
Level:
Warning
Keywords:
Classic
User:
N/A
Computer:
Exchangeserver1
Description:
Exchange Search Indexer has temporarily disabled indexing of the mailbox database Online Archive 1 (GUID = ee385d93-918f-470e-b57b-a87d7e23ed20) due to an error (Microsoft.Mapi.MapiExceptionMdbOffline:
MapiExceptionMdbOffline: Unable to read events. (hr=0x80004005, ec=1142)
Diagnostic context:
Lid: 33865
Lid: 1494 ---- Remote Context Beg ----
Lid: 44215
Lid: 60049 StoreEc: 0x8004010F
Lid: 49469
Lid: 65341 StoreEc: 0x8004010F
Lid: 56125
Lid: 47933 StoreEc: 0x8004010F
Lid: 32829
Lid: 49213 StoreEc: 0x8004010F
Lid: 48573
Lid: 64957 StoreEc: 0x8004010F
Lid: 20057 StoreEc: 0x476
Lid: 1750 ---- Remote Context End ----
Lid: 28777 StoreEc: 0x476
Lid: 20098
Lid: 20585 StoreEc: 0x476
at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown, Exception innerException)
at Microsoft.Mapi.MapiEventManager.ReadEvents(Int64 startCounter, Int32 eventCountWanted, Int32 eventCountToCheck, Restriction filter, ReadEventsFlags flags, Boolean includeSid, Int64& endCounter)
at Microsoft.Exchange.Search.RetriableOperations.ReadEvents(ThreadLocalCrawlData unused1, MapiEventManager eventManager, Int64 watermark, Int32 eventCount, Int64& endCounter)
at Microsoft.Exchange.Search.RetriableOperations.DoRetriableMapiOperation[SourceType,ReturnType,Parameter1Type,Parameter2Type,Parameter3Type](ThreadLocalCrawlData crawlData, SourceType source, Parameter1Type parameter1, Parameter2Type parameter2, Parameter3Type&
parameter3, MapiOperationDelegate`5 operationDelegate)
at Microsoft.Exchange.Search.NotificationWatcher.GetMapiEvents(Int32 maxEvents, NotificationQueue notificationQueue, Int64& endCount)
at Microsoft.Exchange.Search.NotificationWatcher.NotificationWatcherThread()), and Operations Manager would never alert it.
Log Name:
Application
Source:
MSExchangeRepl
Date:
05/06/2014 21:50:52
Event ID:
4082
Task Category: Service
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
Exchangeserver1
Description:
The replication network manager encountered an error while monitoring events. Error: Microsoft.Exchange.Cluster.Replay.AmClusterApiException: An Active Manager operation failed. Error
An error occurred while attempting a cluster operation. Error: Cluster API '"OpenCluster(Exchangeserver1) failed with 0x6d9. Error: There are no more endpoints available from the endpoint mapper"' failed.. ---> System.ComponentModel.Win32Exception:
There are no more endpoints available from the endpoint mapper
--- End of inner exception stack trace ---
at Microsoft.Exchange.Cluster.Replay.NetworkManager.DriveMapRefresh()
at Microsoft.Exchange.Cluster.Replay.NetworkManager.TryDriveMapRefresh()
Event Xml:
Log Name:
Application
Source:
ESE
Date:
05/06/2014 21:51:15
Event ID:
489
Task Category: General
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
Exchangeserver1
Description:
msexchangerepl (2448) An attempt to open the file "O:\Mailbox Databases\Online Archive 1\Online Archive 1.edb" for read only access failed with system error 32 (0x00000020):
"The process cannot access the file because it is being used by another process. ".
The open file operation will fail with error -1032 (0xfffffbf8).
For more information, click http://www.microsoft.com/contentredirect.asp.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ESE" />
<EventID Qualifiers="0">489</EventID>
<Level>2</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-05T20:51:15.000000000Z" />
<EventRecordID>7392312</EventRecordID>
<Channel>Application</Channel>
<Computer>Exchangeserver1</Computer>
<Security />
</System>
<EventData>
<Data>msexchangerepl</Data>
<Data>2448</Data>
<Data>
</Data>
<Data>O:\Mailbox Databases\Online Archive 1\Online Archive 1.edb</Data>
<Data>-1032 (0xfffffbf8)</Data>
<Data>32 (0x00000020)</Data>
<Data>The process cannot access the file because it is being used by another process. </Data>
</EventData>
</Event>
Log Name:
Application
Source:
MSExchangeRepl
Date:
05/06/2014 21:51:15
Event ID:
4107
Task Category: Service
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
Exchangeserver1
Description:
The Microsoft Exchange Replication service detected that database 'Online Archive 1' may be mounted on two servers. The copy on server 'EXCHANGESERVER1' will now be dismounted. Please
review the event logs for more information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchangeRepl" />
<EventID Qualifiers="49156">4107</EventID>
<Level>2</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-05T20:51:15.000000000Z" />
<EventRecordID>7392314</EventRecordID>
<Channel>Application</Channel>
<Computer>Exchangeserver1</Computer>
<Security />
</System>
<EventData>
<Data>Online Archive 1</Data>
<Data>EXCHANGESERVER1</Data>
</EventData>
</Event>
Log Name:
Application
Source:
MSExchangeRepl
Date:
05/06/2014 21:51:15
Event ID:
2070
Task Category: Service
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
Exchangeserver1
Description:
The Microsoft Exchange Replication service encountered an error while inspecting the logs and database for Online Archive 1\EXCHANGESERVER1 on startup. Error: File check failed : File
'O:\Mailbox Databases\Online Archive 1\Online Archive 1.edb' could not be opened.
The file is locked or in use.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchangeRepl" />
<EventID Qualifiers="49156">2070</EventID>
<Level>2</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-05T20:51:15.000000000Z" />
<EventRecordID>7392315</EventRecordID>
<Channel>Application</Channel>
<Computer>Exchangeserver1</Computer>
<Security />
</System>
<EventData>
<Data>Online Archive 1\EXCHANGESERVER1</Data>
<Data>File check failed : File 'O:\Mailbox Databases\Online Archive 1\Online Archive 1.edb' could not be opened.
The file is locked or in use.</Data>
</EventData>
</Event>
Log Name:
Application
Source:
ESE
Date:
05/06/2014 21:51:45
Event ID:
489
Task Category: General
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
Exchangeserver1
Description:
msexchangerepl (2448) An attempt to open the file "O:\Mailbox Databases\Online Archive 1\Online Archive 1.edb" for read only access failed with system error 32 (0x00000020):
"The process cannot access the file because it is being used by another process. ".
The open file operation will fail with error -1032 (0xfffffbf8).
For more information, click http://www.microsoft.com/contentredirect.asp.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ESE" />
<EventID Qualifiers="0">489</EventID>
<Level>2</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-05T20:51:45.000000000Z" />
<EventRecordID>7392316</EventRecordID>
<Channel>Application</Channel>
<Computer>Exchangeserver1</Computer>
<Security />
</System>
<EventData>
<Data>msexchangerepl</Data>
<Data>2448</Data>
<Data>
</Data>
<Data>O:\Mailbox Databases\Online Archive 1\Online Archive 1.edb</Data>
<Data>-1032 (0xfffffbf8)</Data>
<Data>32 (0x00000020)</Data>
<Data>The process cannot access the file because it is being used by another process. </Data>
</EventData>
</Event>
Log Name:
Application
Source:
MSExchange Search Indexer
Date:
05/06/2014 21:51:50
Event ID:
108
Task Category: General
Level:
Information
Keywords:
Classic
User:
N/A
Computer:
Exchangeserver1
Description:
Exchange Search Indexer has enabled indexing for the Mailbox Database Online Archive 1 (GUID = ee385d93-918f-470e-b57b-a87d7e23ed20).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchange Search Indexer" />
<EventID Qualifiers="16388">108</EventID>
<Level>4</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-05T20:51:50.000000000Z" />
<EventRecordID>7392320</EventRecordID>
<Channel>Application</Channel>
<Computer>Exchangeserver1</Computer>
<Security />
</System>
<EventData>
<Data>Online Archive 1</Data>
<Data>ee385d93-918f-470e-b57b-a87d7e23ed20</Data>
</EventData>
</Event>
Log Name:
Application
Source:
ExchangeStoreDB
Date:
05/06/2014 21:52:00
Event ID:
124
Task Category: Database recovery
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
Exchangeserver1
Description:
At '05/06/2014 21:51:15' the Exchange Information Store Database 'Online Archive 1' copy on this server encountered an error. Consult the event log on the server for other "ExchangeStoreDb"
or "msexchangeRepl" events that may identify the specific failure. The Replication Service will automatically attempt to retry.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ExchangeStoreDB" />
<EventID Qualifiers="49156">124</EventID>
<Level>2</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-05T20:52:00.000000000Z" />
<EventRecordID>7392327</EventRecordID>
<Channel>Application</Channel>
<Computer>Exchangeserver1</Computer>
<Security />
</System>
<EventData>
<Data>Online Archive 1</Data>
<Data>ee385d93-918f-470e-b57b-a87d7e23ed20</Data>
<Data>Replay</Data>
<Data>AlertOnly</Data>
<Data>Online Archive 1</Data>
<Data>
</Data>
<Data>
</Data>
<Data>05/06/2014 21:51:15</Data>
</EventData>
</Event>
These seem to repeat until a log entry:
Log Name:
Application
Source:
MSExchangeIS
Date:
05/06/2014 22:14:38
Event ID:
9617
Task Category: Exchange VSS Writer
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
Exchangeserver1
Description:
Exchange VSS Writer (instance ae29b16e-11b9-4f2d-b2eb-a544d0927d87:2) failed with error code -2147221233 when processing the backup completion event.
I thought it was a backup issue but Veeam have investigated and have said it is a VSS timeout issue (I'm not convinced)
Recently I have had to have a new logs drive and extend the size of the mail box drive but since those changes were made backup has run OK until this issues.
Any advice appreciated.Hi,
Based on my research, when Veeam takes the snapshot to then do a VSS backup it will cause the databases in the DAG to fail over and cause lots of alerts and we can modify the REM for the backup issue:
http://desktopfeedbag.com/2012/02/23/fixed-exchange-2010-sp1sp2-dag-fail-over-with-veeam/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Thanks,
Angela Shi
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