HT1766 i update my phone today but i loss backup important data & there is no backup in icloud

i update my phone today but i loss backup important data & there is no backup in icloud

This feature is only availabe if you are currently running ios 5.
Update as always.
Turn on computer.
Open itunes
Connect iphone

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HT4623 I updated my phone today on a shared itunes account ( with my daughter ). We are both getting each other's messages now. Seems to be tied to I message. Any suggestions?

I updated my phone today on our family itunes account. I currently have the iphone 4 and needed updates. At the end of the update I got a message that my phone info would now be the same as my daughter's ( who usually uses the itune account). I didn't have a yes or no option. It was a statement. Now I am getting her text messgaes and she is getting mine if the other person has imessage. I also got her app's when my phone updated.... HELP!

Hi, jandmmiller.
Thank you for visiting Apple Support Communities.
This issue would be caused by both devices sharing an Apple ID for iMessage and FaceTime. I would recommend signing out of iMessage on his device. Go to Settings > Messages > Send & Receive, tap your Apple ID, and select Sign Out. Once this is done, I would recommend creating a new Apple ID specifically for iMessage and FaceTime here. Then he would need to sign in to iMessage and FaceTime with the new Apple ID.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H.

I'm running Mavericks 10.9.3, updated iTunes earlier today, but although I can play audio CDs, DVDs will not play, any suggestions?

I'm running Mavericks 10.9.3, updated iTunes earlier today, but although I can play audio CDs, DVDs will not play, any suggestions?

Hello there, tomazdes.
The following Knowledge Base article written for the USB SuperDrive, offers some practical steps to try when issues present themselves with particular content playback (feel free to skip Step 3 when working with an iMac or MacBook with built-in drives):
Apple Computers: Troubleshooting the slot-loading SuperDrive
http://support.apple.com/kb/HT2801
Particularly:
Accepts discs but they don't mount or are automatically ejected
Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
Reset the System Management Controller (SMC).
Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I updated my phone and it cleared everything on it and I don't have an icloud or itunes backup. Please help I need to get my pictures and information back

I updated my phone and it cleared everything on it and I don't have an icloud or itunes backup. Please help I need to get my pictures and information back

Sorry, but without a backup in iCloud or iTunes on your computer, your data is gone and can't be restored anymore.

HT4623 I want to update my phone software but only have hardline internet without wi fi

I want to update my phone software on hardline internet

Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch
Make sure you have the Latest Version of iTunes Installed on your computer ( v 11.1)
iTunes free download from www.itunes.com/download

Half way through an update the phone crashed and now needs restoring. Is there anyway I can restore without losing my data on it?

Half way through updating my software I experienced an error and now advises that I need to restore my iphone. On the front of the screen the itunes symbol showing the charger needs to be plugged in. Is there any way in which I can access my photos and music that is/was on the phone?

In recovery mode, all the data on iPhone is gone.
After recovery you can try restore from backup if there's one.

I tried to update my phone today, it said it was almost done updating when my computer said that something went wrong. so i clicked okay and it stopped on my computer. but my phone is now frozen to the itunes usb screen

I have the iphone 4, and an hp laptop.
I tried to download the new update for my phone, it was loading for about half an hour and seemed almost done. Until it said an error had an occured. So i unplugged my phone, and clicked okay. I restarted my phone but repeatedly it comes up with the itunes logo and the usb cord picture.
How can I just get my phone back to normal?

your phone crashed,check this one
http://support.apple.com/kb/HT1808
http://support.apple.com/kb/TS1495

TS3354 This cannot be played in HD on this computer. hi, this is the FIRST time i have had this question ever, high def always works , i downloaded one only a week ago, and updated my itunes today. but it still will not allow it.movies own work fine still

i tried to download a movie from itunes store just few minutes ago, it told me "This cannot be played in HD on this computer.
rather insane as I have recently purchased HD films with no issues or concerns at all. I have also updated to the most recent itunes software, yet it still gives me this same error message. and also all movies that i oiwn in HD do work without any problems. I read as much i could but its still giving me this message when i attempt to download. it only gives me the option to get the standard definition version of the film. which is not what I want. Any help on this please? thanks!.

After I reformatted my Window 7 machine I'm getting this error too. I deauthorized all my devices and started fresh with my newly reformatted PC thinking that would solve the issue but no go...
Any insight?

HT4623 My acct says I need to update iTunes to new version. How? From my phone? I already have the 6.0 update for phone. But it says I need iTunes update

When I log into my PC to update my acct it says I cannot due to I need to update my iTunes version on my iPhone. How!

It's talking about iTunes. The program that runs on your computer. Not iOS, the operating system on your phone.
On your computer, go to http://www.apple.com/itunes
Download and install version 10.7. It is required to sync with iOS 6.

Downloading security update started automatically today but stayed on almost an hour saying it was connecting to the server. So, I turned it off.

This update stayed on a really long time just telling me it was connecting to the server. It said it was a security update. Today is 12/9/2010. It made me nervous staying on that long, so I turned it off, exited Firefox and tried again. Same thing happened.

Try placing the iPod in recovery mode and then try restoring the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore

HT4623 My phone showed that there was an update for the IOS7 but now it is thowing that there is not an update available. Help please?

I am really confused on how ten minutes ago it showed that I had the new update available and now my phone is showing me that there is no update?

Thank you. I just wasn't sure if my phone was messing up or I was possibly doing something wrong!

I've brought albums and when I updated my phone today, they were deleted and when I go on the album in itunes it says i haven't even brought it. What shall I do?

.

When you log in to the iTunes Store to check your purchases, make ure you use the same Apple ID as was used to buy the albums.

HT4972 Did I just lose everything on my IPAD for the last year because it said to update it, not giving an option to back it up first? Its updating with ITunes now but under the RESTORE option. There was no way out of this.

My IPAD2 had a pop up message that an update is available, to close or click on details, so I clicked on details. It took me to an upgrade box, no back up options. I clicked to upgrade it. It downloaded for awhile, then turned off, and when it turned back on, it directed me to plug into my ITUNES with the USB adapter, which I did. When ITunes came up, it said I had to restore it before I could use ITUnes. Again, no other options. I am worried that I just lost everything on my IPAD2 for the last year, apps, photos, documents, settings, email, etc. It is still downloading after 30 minutes. Is everything gone and truly back to factory settings? If so there was no warning for this at all, I'll never get everything back.

I'm not sure what happned either but If you are doing this via iTunes, iTunes should have backed up the iPad first. It can take a good bit of time when you update with iTunes on your computer because iTunes downloads and installs the entire iOS all over again. If you are running iOS 5 on the iPad, and you will be now, you can update OTA via WiFi in the future and the process takes far less time since you will only be downloading an incremental update.
If you are syncing on a regular basis with iTunes, you should have a recent backup. In the worst case scenario, you should be able to restore from the backup. And as stated aboce, you can download all apps again and virtually all purchased content from iTunes (if you live in the U.S.) and you can always sync your iTunes library back to the iPad.
Let the update finish and see where you are then. Come back if you need help.

HT4623 tried to update my iphone 3, but after going to settings/ general there is no software update tab.

I have the Weather network app. I did a update on this app. then the app stop working. I removed and installed a couple times. I have just tried to update from apple Iphone link. going to settings / general/ software updates. there was no tab (software updates) I also rebooted the phone- holding sleep and home tell the apple logo apeared.
Now what???

You need to connect it to a computer to update it as described in that article.
(70075)

HT4623 I need to update my iPad iOS but when I go to general there isn't anything saying software update

Need help I can play my games my iOS is still 6 n I need it to be the iOS 7 but when I follow the directions it doesn't give me the option to update installs for iOS 7

If your are using IOS 4, you need to connect to iTune (computer) to update software
http://support.apple.com/kb/HT4972

HT1766 i update my phone today but i loss backup important data & there is no backup in icloud

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