HT1766 my iphone serial 812415D0EDG will not restart. It was connected to my computor through ITunes and it asked if I wanted to update the software. I selected yes and at the end it said the update failed. Now when i turn on my phone a picture of a USB c
I had my Iphone 3 ser 8412125D0EDG connected to my computer to use Itunes. It asked to update the phone software. I selected yes at the end it said udate failed. Now my phone only shoes the image of a USB cable with ITUNES above it when turned on. It wont restart to an operational mode. The ITUNES program will not recognize it when plugged into the USB port . Now What
Hi johnrd2,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iPhone, iPad or iPod touch: Not responding or does not turn on
http://support.apple.com/kb/TS3281?viewlocale=en_US
- Judy
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i just upgraded my iphone 3gs to ios 6 not sure if it updated but now when i turn on my phone it says automatically that i need to connect it to itunes using the USB port but when i connect it it comes up as new hardware and cannot find a program/software for my device even though i have the latest itunes on my computer. i have tried reinstalling itunes but it still cannot find my phone and now i cannot use my phone as it is stuck on the sync to itunes screen
Have you downloaded and installed the latest version of iTunes from here:
http://www.apple.com/itunes/download/ -
I have an iPad mini that will not respond and is non functional. It continues to intermittently try to automatically restart, access home page without success. It will not accept normal charge. I have tried to manually restart, reset and have been unsuccessful. It will not allow a Recover attempt via iTunes as well. Do you have any suggestions before I consider a replacement? Thanks.
Hello RC MD,
It seems you are unable to restore your iPad to factory settings, and it is not responding to power. Based on the information you have provided, it appears your iPad may need to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.
iPad Repair and Service - Apple Support
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D -
I have a white iPhone 4s and since a few days ago, I have not been able to access anything on my phone via my laptop. I have tired everything it says on the support pages but still nothing. My phone tells me it is charging but nothing pops up on iTunes or my laptop. I am seriously running out of methods to try.
Delete your old Firefox Profile and create new one
*http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
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Thank you, yes this solved my problem...
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THIS IS A 2G PHONE, the original iPhone . I have a Dell XPS just a few months old operating on Windows 7. When I first bought the computer and installed iTunes my phone would connect just fine. Now when I plug in my phone via the USB cable the phone is not recognized by Windows or iTunes at all. I am still using the same cable. There is no sound when the cord is plugged in, nothing is recognized in device manager, and it will not charge. I have spend the last 5 hours searching fixes for this and have reinstalled iTunes twice after following all the proper steps for full removal (the only step I could never complete was uninstalling QuickTime, because it did not populate in the program list). The USB ports work fine with other devices and I have no photographs from sources other than screenshots or actual photos taken by the phone. I have made sure phone was fully charged and have looked pretty deeply into this problem with no solutions. I have noticed in Device Manager that I do not see any Apple items under the Universal Serial Bus Controllers tab (but this may be because the phone is not recognized). I'm at a loss and want to smash my phone right now. Any ideas?
You need to either Update it on a PC or use disk utility to erase it (use HFS+ format) and then Restore it on your Powerbook.
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Having problems with my iPad after it fell of the bed. When I turn it on there is a red backlight, then the screen comes on. Even then the page does not look right. Images are distorted and there are patches of red in the images. What does this mean? Can the problem be rectified?
I would take it to the Apple store but some people have been having luck holding their iPad upside down and smacking it on it's back. Be careful, good luck.
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It will not launch at ALL. Cannot copy and paste the details. Cannot give you crash ID or troubleshooting info as the browser will not open.
try [[Safe Mode]]
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I'm not sure if this was a recent update in Mavericks, but when I used to delete items from iTunes it would ask something along the lines of:
Do you want to keep the original file or move to trash?
Now I no longer get this, instead iTunes asks:
Are you sure you want to delete the selected song from your iTunes library?
After which, if you choose the option "Delete Song", you get no option to keep the original file, it just straight up deletes if from my library and hard drive. Does anyone know if there is a way around this? For whatever reason, I want to be able to keep the original file on my Mac, without keeping it in my iTunes library.
I've tried resetting dialogue warning, and this hasn't made a difference.
Thanks!iTunes prefs > Advanced > Reset all dialog warnings. - https://discussions.apple.com/message/23987276
Resetting iTunes Store warnings - http://support.apple.com/kb/HT1734 -
I synced iPhone 3 and it asked if I wanted to update. Now "no service"
I have a new Mac Book pro. I manually backed up iPhone in itunes. Synced it twice. no problem. (Both times I ignored prompt to update software)
On the third sync, I upgraded software. After the upgrade the phone said "no service".
Then I tried a restore. Still "no service"
I also tried resetting phone by holding down power & home button.
IS there anything else I should try or do I need to call phone provider?
Thanks.https://discussions.apple.com/thread/4946310?start=0&tstart=0
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Also I've tried restarting my computer many times and it still says the same thing...
Anyone know how I can fix this?
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I cannot install the latest version of iTunes as it instructed me to uninstall the version I had, which I did, but the "Apple mobile device support" will not uninstall. This has left me with no iTunes and the new version will not install until I can uninstall all the old components. Help please
You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunesSetup.exe installer, unpack the installer into its components using 7-Zip then try installing AppleApplicationSupport again. It may still fail to install but you may get more useful error messages as to why not.
tt2 -
I was updated my Iphone 4s from computer(ITunes).ITunes get error and update failed.(When Iphone is preparing.).And now ı can't use my IPhone.At the screen there is a USB cable and up of the screen there is ITunes' logo.PLEASE HELP!
Read what i say. Put iPhone in DFU mode. Connect with USB cable and restore.
Read:
http://www.apple.com/support/iphone/assistant/restore/ -
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Since updating my iPhone my Macbook will not sync I believe its because I am on OSX10.5.8 can i download the new OSX software?
You will need to upgrade to Snow Leopard 10.6.8 in order to update iTunes to sync with your iPhone.
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard to bring it up to 10.6.8, or download the combo update from here:
http://support.apple.com/kb/DL1399
Check via Software Update whether any further updates are required, particularly to iTunes.
You should now see the App Store icon in iTunes, and you now need to set up your account:
http://support.apple.com/kb/HT4479
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