HT1766 MY ITUNES WONT LOAD UP AFTER I PUT MY PASSCODE IN...WHAT SHOULD I DO?

MY AUNT HAS A 4TH GENERATION 8 GB IPOD TOUCH....SHE RECENTLY WENT TO LOAD HER APPLE STORE OR ITUNES WHATEVER ITS CALLED AND IT WOULDNT LOAD AFTER SHE ENTERED HER PASSCODE....WHAT CAN I DO TO HELP?

What exactly happens when the passcode was entered?
The passcode for what?

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